Greenstone Alternative courses of action: 1) Penalty cost for delayed payments - Since some clients fail to pay their

due fees on time, this interferes with the financial records of the company. With that, their cash flow generation could not maximize it's potential. 2) Suspension of service for continuous violation of terms - Along with the disciplinary actions, a continuous violation of the client would put them into suspension status. This would cut off their supply until due fees are settled.