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Chief Information Officers Council Federal Shared Services Implementation Guide

Chief Information Officers Council Federal Shared Services Implementation Guide

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Published by FedScoop
Chief Information Officers Council Federal Shared Services Implementation Guide
Chief Information Officers Council Federal Shared Services Implementation Guide

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Published by: FedScoop on Apr 16, 2013
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 Federal Shared Services Implementation Guide
1
Federal Shared ServicesImplementation Guide
April 16, 2013
 
 Federal Shared Services Implementation Guide
2
Executive Summary
In May 2012, OMB released the 
to provide agencies with guidance foridentifying and operating shared services for commodity, support, and mission IT functions.
1
That strategyrecommended a phased approach
for implementing shared services, (e.g., “crawl
-walk-
run”) beginning with
intra-agency commodity IT to allow agencies to gain proficiency, and then evolving to support and mission ITareas.
“S
hared-
First” is a
transformational Government business model aimed at rooting out waste and duplicationacross the Federal IT portfolio which encompasses a number of initiatives: CIO authorities, procurementreform, PortfolioStat, and IT shared services strategy. It is a compelling approach for Federal agencies todaythat are facing growing mission requirements in an environment of declining resources. Shared-First drivesorganizations to provide service delivery of equal or higher quality at equal or lower costs. Identifying andpursuing opportunities for shared services is one method to reduce operating costs by leveraging sharedplatforms and service delivery.This
Federal Shared Services Implementation Guide
provides information and guidance on the provisioning andconsumption of shared services in the U.S. Federal Government. The guide provides agencies with a high levelprocess and key considerations for defining, establishing, and implementing interagency shared services tohelp achieve organizational goals, improve performance, increase return on investment, and promoteinnovation. It includes specific steps that should be considered for identifying shared services candidates,making the business case, examining potential funding models, using agency agreements, and discusses someof the key challenges that should be expected along the way. In addition, the guide addresses shared servicesroles and responsibilities; the creation, governance, funding and implementation of shared services throughassociated lines of business (LOBs); and the use of the new, online,Federal Shared Services Catalog
. The successful implementation of shared services between agencies depends, first and foremost, on executive-level initiative and buy-in, followed by program-level implementation. Without agency executive commitment,identifying agency areas that make the most sense for migration to shared services, and facilitating thosemigrations, along with the organizational changes that accompany them, will be prohibitively difficult.There are currently significant opportunities to implement IT shared services government-wide. This is likelyto produce significant cost savings or cost avoidance and yield improvements in agency operations. The newfiscal reality being faced by the Federal Government is continuing to push agencies to innovate with less
 –
aprospect that is much easier to achieve by leveraging shared government services. Consequently, when aShared-First approach is implemented in concert with PortfolioStat reviews, standardized architecturemethods, and digital government planning concepts, agencies will have a stronger set of tools by which toinnovate with less.
 
1 Federal Information Technology Shared Services Strategy, Office of Management and Budget (OMB), Office of E-Government and Information Technology, May 2, 2012,http://www.whitehouse.gov/sites/default/files/omb/assets/egov_docs/shared_services_strategy.pdf. 
 
 Federal Shared Services Implementation Guide
3
Acknowledgements
This document was produced by the Shared Services Subcommittee of the Federal Chief Information OfficerCouncil (CIOC). The following individuals contributed to the development of this guide.
Name Role Organization
Joseph Klimavicz CIO, Co-Chair NOAAMaureen Jones Associate CIO, Co-Chair DOTJohn Larsen Enterprise Architect, Co-Chair FAACharles Santangelo Senior IT Policy Advisor DHSSandy Barsky Subcommittee Member GSAMark Dronfeld Subcommittee Member EDDorine Andrews Subcommittee Member Peace CorpsKevin Garrison Subcommittee Member DODGilbert Hawk Subcommittee Member USDAGail Kalbfleisch Subcommittee Member HHSTom Kireilis Subcommittee Member GSARick Lauderdale Subcommittee Member DOEJames Maas Subcommittee Member DOEBo Peeler Subcommittee Member FAAAndy Schoenbach Subcommittee Member OMBSusan Stepanski Subcommittee Member DOIPhilip Wenger Subcommittee Member OMBSusannah Schiller Subcommittee Member NISTMary Forbes Subcommittee Member HHS

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