MICHAELLA A. PIETRO
2222 Detroit Avenue Apt #914
Cleveland, OH 44113
Hospitality Management Graduate with a strong work ethic seeking employment that allows me to grow professionally,while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determinationand resourcefulness.
The Gladys W. and David H. Patton College of Education,
Ohio University, Athens, OhioBachelor of Human and Consumer Sciences Education Major: Restaurant, Hotel and TourismExpected Graduation: May 2013 Minor: Business Administration
BECKY’S BISTRO RESTAURANT
, Willoughby Hills, OH
May 2012 - Present
Assisted guests in order by promoting specific menu items and specials.
Responded to inquiries regarding meal preparation and service.
Up-sold appetizers, specialty beverages, and desserts to increase guest check averages.
Coordinated with kitchen staff to ensure timely and accurate order preparation.
Regularly followed-up with guest tables and promptly fulfilled additional requests.
Collected payments and balance transactions with receipts.
MOXIE THE RESTAURANT, Beachwood, OH
December 2011 - Present
Off Premise Catering Server
Set up banquet room as instructed by Supervisor to include linen, service ware, and glassware.
Attended roll call meetings before events to learn function particulars, including guest and venue expectations.
Greeted guests and responded to requests in a friendly and courteous manner.
Served the food and beverage in the order and to the expectation of the Supervisor to ensure consistencythroughout the event. Promptly removed dishes as guests complete each course and or meal at the end of themeal or function.
Abided by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.Replenished beverages as necessary, and checked with guests for overall satisfaction.
Once event was completed, reset venue according
to Supervisor’s specifications to ensure the readiness of the
venue for the following function.
Complied with attendance rules and was available to work on a regular basis.
BUDWEISER, Athens, OH
Utilized social skills to draw business into the company.
Distributed promotion materials.
Informed customers of drink specials and daily giveaways.
TANGLEWOOD NATIONAL GOLF CLUB, Chagrin Falls, OH
May 2010 - August 2012
Banquet Server/ Snack Bar Attendant
Greeted and took food and beverage orders from guests.
Assisted with training of new snack bar attendants.
Maintained adequate supplies for shift and notify supervisor if a product needs ordering.
Fulfillment of restock of product and maintaining cleanliness in order to satisfy health requirements.
Set up of Buffet area, buffet runner, presetting of tables, server, busser.
ROCKIN’ ON THE RIVER CONCERT SERIES,
Cuyahoga Falls, OH
Greeted customers and served cocktails in a high volume, outdoor, live concert venue.
Maintained high sales average per night worked.
Managed and balanced cash drawer nightly.