TESTY TONE

Read the following letter of complaint to Mr Michael

Ker, the manager of Ruby Crystal from Mr Ima
Conman. Mr Conman obviously has some difficulties in
writing a formal letter. Rewrite the communication, as
if you are Ima Conman, as a formal letter to the
Manager Mr Michael Ker, Crystal Ruby, B01-26
Parkway Parade, Marine Parade Singapore 433244.
32 Middle road
s4223576
Dear Mike

I am writing this letter because frankly I am just sick and tired of the shabby treatment I
got at Crystal Ruby Parkway parade.

The food at Crystal Ruby is supposed to be good but I tell you its just rubbish, la! soggy
prawns, dead lettuce and overcooked rice its like pig swill. The family and me went for
our usual Sunday feed and what do we get, left-overs. You wouldn’t feed it to dogs, come
to think of it, I think that was on the menu.

And as for the wait staff, what a bunch of losers. Dirty grimy shirts and aprons, it made
my stomach heave. You’ve got a lot of middle age and older folks working there as well,
is this a retirement home or a place of work? You know us guys like a few young ladies
who are easy on the eye, la! Even the wife mentioned the old foggies.

But the real disaster came at the cash register, are you kiddin’ me? $10 a head for a buffet
and $5 for kids including drinks. I’m sorry but in these times, you have to give the
working man a bit of a discount with 4 hungry mouths to feed and a mercedes to run.

I’m just so upset about out treatment at that restaurant that I’ve a good mind never to
cross the doorstep again. But I could change me mind, mind you, if a couple of meal
vouchers or food hampers were to come my way. Any chance?

Very unhappy eater

Ima Conman
 Rewrite the letter as if you are Ima Conman so that the
language is formal and the tone polite while the format
is in-keeping with a standard formal letter. In your
letter address the following concerns:
• Quality of food
• Staff
• Cost
• Compensation.
Make up an address and other contact details for Ima Conman.
N.B. Remember it is discriminatory to base a person’s suitability to
work on their age if they are capable of performing the required duties.

PRINT OUT YOUR LETTER AND HAND IT IN TO YOUR

TEACHER ON YOUR RETURN TO SCHOOL ON 26 MARCH 2009.