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Kiran Kumar Gawala Resume

Kiran Kumar Gawala Resume

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Published by Kiran
• Telecom Manager - To aggressively and successfully manage Virtual communications of offshore development centers, Optical and Copper Network, MSU’s / RSU’s operation departments and staff to provide installations, trouble shooting, maintenance and support for reliability and growth in IT and Telecom Industries
• Telecom Manager - To aggressively and successfully manage Virtual communications of offshore development centers, Optical and Copper Network, MSU’s / RSU’s operation departments and staff to provide installations, trouble shooting, maintenance and support for reliability and growth in IT and Telecom Industries

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Published by: Kiran on Mar 30, 2009
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Kiran Kumar GawalaE-Mail: gawalakiran@yahoo.co.ingawalakiran@gmail.comPhone: +91 9866766177OBJECTIVETelecom Manager - To aggressively and successfully manage Virtualcommunications of offshore development centers, Optical and Copper Network, MSU’s/ RSU’s operation departments and staff to provide installations, troubleshooting, maintenance and support for reliability and growth in IT and TelecomIndustries.COMPETENCY HIGHLIGHTSSeven and Half years of Telecom and Network Engineering experience, with ademonstrated ability to quickly learn and integrate new technology in theorganization.Proven success in implementing management, operations, technical andinterpersonal skills to increase productivity, reliability and teamwork to benefitthe organization.Team Lead for Installations, migration and maintenance of large scalenetwork of more than 2lack broadband customers.Hands on experience in Optical and copper networking, Ethernet, Switching,TCP/IP protocol, IP telephony, VOIP and testing and operation of ISDN / PRItester, ADSL tester, cable fault locator equipment , OPM, OPLS, splicing machineand optical time domain reflect meter [OTDR]Programming experience in administrating Avaya S8500, S8720 servers, SiemensHi-Path 4000 PBX’s, Cisco MP Server 8106, Cisco MP Server 60/120 port, Siemens MP60/120 port. Avaya MMC.Hands on experience on Six Sigma process, quality assessment of ISO 9000-2000 and Business continuity management.ACADEMIC AND PROFESSIONAL QUALIFICATIONS2001 Diploma in Electronics & Communication (70%)QQ Government Polytechnic College. Osmania University.Hyderabad, A.P.Yellow Belt certified from Bharti Airtel on Six Sigma processes.Green Belt certified from Satyam Computers services on Six Sigma processes.Business Continuity Management Certification from BCMI of Satyam ComputerServices Limited.KEY ACHIEVEMENTSHonored with best performer of the year 2006-2007 in Bharti Airtel Limitedfor successfully commissioning of major RSU’s in time without any errors.Honored with best performer of the year 2008-2009 within Infrastructuremanagement services in Satyam Computer Services Limited.Honored with best excellence awards from Satyam School of Leadership andSatyam PPP customer CIGNA.PROFESSIONAL EXPERIENCENov 2007- Present Asst Manager [Band T]
 
Satyam Computer Services LimitedSoft Infrastructure Management Group Services[SSU IMS and N&S]Network Manager responsible for Configurations, Installations, troubleshooting and maintenance of Avaya and Siemens PBX’s, Cisco and Siemens MP Serversand Voice Mail Servers, VOIP and IP telephony.Team Lead a staff of twelve operation administrators and networktechnicians. Schedules monthly review meeting to identify gaps, provide feedbackand assistance for reaching business goal and teams individual KRA’s.Publishing daily reports and weekly reports of utilization, Traffic Reportsand Trunk Group reports to corporate & others.Managing and Analyzing of IT Service Desk and consistently maintainingAverage Resolution Time [ART] within the Service Level Agreement [SLA].Verifying a non congested traffic in respective outgoing trunks (serviceproviders) and in turn augmenting necessary PRI cards and E1s for maintaining thesame.Recommended and Implemented high end version of extension digits solutionincluding centralization of major offshore development centers and agent basednetworking operations.Implemented online call billing system to keep inform the internal customerson expenditure incurred on every single call they make – Achieved major costreduction for the organization.Consistently achieving the highest Customer Satisfaction Rate in ICDI surveyconducted internally across the organization for support units.Configured and tested all necessary network platforms under extreme timeconstraints resulting in successful customer acceptance.Successfully map and execute maintenance activities for network systemintegrations and installation of latest technical features.Recommended and Implemented Local number availability for internal customersand clients to login teleconferencing bridge from all the states of India, US, UKand AustraliaEnd to end planning of Telecom infrastructure for the upcoming Locations.Processing of Payments to the vendors through RTES without any delay.Constantly benchmark with best practices on “Virtual communications” withcompetitors to enhance the performance at work and proven to be the best in theIndustry.Active Involvement in Relationship Management with various service providersand vendor technical specialist teams for implementations of best tariffs andintegrating new technical updates.Effectively utilizes various modes of communications for promoting the bestavailable virtual services to GO GREEN for internal or external Customers andStakeholders.Identifying / implementing the improvements in existing processes forgreater productivity and quality on deliverables.Prioritizes tasks based on reality and changing customer demands.Identified maximum defect area in the operations and implemented Six Sigmaprocess and achieved greater than four sigma value.April 2005 to Oct 2007Team Leader [Executive Technical]Bharti Airtel LimitedBroadband & Telephone Services GroupManaged all aspects of several network implementations including networkplanning, design, testing, documentation, deployment and maintenance of 50 RemoteSwitching Units [RSUs].Responsible for complete support, installation, maintenance of Optical andCopper network from RSU to customer point.

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