Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
5Activity
0 of .
Results for:
No results containing your search query
P. 1
OC Transpo 2012 Customer Satisfaction Survey

OC Transpo 2012 Customer Satisfaction Survey

Ratings: (0)|Views: 7,015|Likes:
Published by Jon Willing
OC Transpo 2012 Customer Satisfaction Survey
OC Transpo 2012 Customer Satisfaction Survey

More info:

Published by: Jon Willing on Apr 24, 2013
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PPTX, PDF, TXT or read online from Scribd
See more
See less

11/06/2014

pdf

text

original

 
Core Strategies
1
2012 Customer Usage & Attitude Survey
Technical Briefing
April 24, 2013
 
FOR MORE INFORMATIONPLEASE CONTACT:
Dan BarilC
ore
S
trategies
I
 
Survey Methodology
General Population Telephone Survey (CATI)
Telephone Sample: RDD (Random Digit Dial) N=1,502 adult respondents 18+
Field: Nov 8
 –
Nov 24, 2012
(*) Questionnaire:
Closed ended
Open ended
Results Weighted to Stats-Can
Margin of error +- 2.5 (19/20)
Study Area: City of Ottawa (see map):
..
(*) Disclaimer: Questionnaire design for this survey instrument is an important consideration in the analysis and findings of this study. Specific
linked and unlinked question order and concept builds at the beginning of the survey and throughout are designed to minimize the impact of 
 former to latter question/concept bias, while at the same time providing for cross-analysis to related questions and concepts. Respecting themethodological context and link between questions is a critical component of the survey findings and not intended for isolated examination.
 
2012 Usage
&
Attitude Survey
Core Strategies
2
 
Central: 755
West: 209
East: 257
South 143
Rural: 136
 
 
3
Core Strategies
2012 Usage & Attitude
Survey … Top 3 Slides …

Activity (5)

You've already reviewed this. Edit your review.
1 thousand reads
1 hundred reads

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->