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Customer Satisfaction on Housing Loan in SBI Bank

Customer Satisfaction on Housing Loan in SBI Bank

Ratings: (0)|Views: 86|Likes:
Published by Debjyoti Rakshit
Objectives of the Study
• To understand the customer purpose of the categories of housing loan.
• To understand and compare how customers rate the services and procedures for loan application and processing in the bank.
• To find out overall customer satisfaction level on housing loans in the bank.

Methodology of the Study
• Deciding upon the bank where the study was to be conducted.
• Deciding on the sample size to be taken for consideration.
• Finalization of sample size and the bank.
• Preparing a questionnaire to obtain the feedback from the respondents.
• Obtaining contact details of bank executives and respondents.
• Collection of Data through Primary and Secondary sources.
• Analysis of the findings.
• Conclusion and Recommendations.

Limitations of the Study
• Delays in getting appointment from bank.
• Non permissibility of bank authorities to execute the survey within the Banking premises.
• Customers are not willing to respond.
• Customers unaware of documentation process.
Objectives of the Study
• To understand the customer purpose of the categories of housing loan.
• To understand and compare how customers rate the services and procedures for loan application and processing in the bank.
• To find out overall customer satisfaction level on housing loans in the bank.

Methodology of the Study
• Deciding upon the bank where the study was to be conducted.
• Deciding on the sample size to be taken for consideration.
• Finalization of sample size and the bank.
• Preparing a questionnaire to obtain the feedback from the respondents.
• Obtaining contact details of bank executives and respondents.
• Collection of Data through Primary and Secondary sources.
• Analysis of the findings.
• Conclusion and Recommendations.

Limitations of the Study
• Delays in getting appointment from bank.
• Non permissibility of bank authorities to execute the survey within the Banking premises.
• Customers are not willing to respond.
• Customers unaware of documentation process.

More info:

Categories:Business/Law
Published by: Debjyoti Rakshit on Apr 26, 2013
Copyright:Attribution Non-commercial

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04/26/2013

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