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How to Write Complaint Letters ----
When you write a letter to a retailer or service provider it is important to beclear, concise and to stick to the facts of your complaint. It may be useful to give adeadline for response to your letter. You may find the following sample letter usefulwhen writing a letter of complaint
Your postal address e.g.
123 Euro Drive,Hillcrest,Co DublinTel 01-3456789
[Date your letter and keep a copy]
Ms J Goodbody,Customer Service,Jolly's Dept Store,Dublin 7
[The person (usually the supervisor, manager or customer service officer) to whom youare complaining - get the person's name if possible]
Dear Ms Goodbody,I bought a jacket in your shop two weeks ago. It cost 100 euro. I enclose a copy of thereceipt.
[Include details and evidence of purchase]
The sales assistant told me the jacket was waterproof but when I went out walking inthe rain I got wet. When I returned to the shop to look for a refund, I was told it was twoweeks since I bought the jacket and that the most he could offer me was a credit note or exchange. I do not want another jacket as I do not want the same problem again andthere is nothing else in the shop I want either.I am very unhappy about this. I would like you to arrange a full refund to me. I wouldappreciate a reply within fourteen days from today.
[Let the retailer know what you want them to do - give them a reasonable deadline]
[Include your full name so they can reply]
Joe Murphy Senior