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Benihana of Tokyo

Benihana of Tokyo

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Published by mahe202020

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Published by: mahe202020 on Apr 02, 2009
Copyright:Attribution Non-commercial

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06/23/2013

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SERVICE
An act or performance offered by one party to another.Characteristics
INTANGIBILITY
:Services are performances, deeds and efforts which cannot befelt, sensed or touched.How do you get customers to take notice of your service whenthey cannot touch it.The food was cooked in front of the customer by Japanese chefs,and the décor was that of an authentically detailed Japanesecountry inn.
 
INSEPARABILITY:The service providers physical connection to the service being provided.The customers involvement in the service production process.
The Teppanyaki Table
The average turnover at the teppanyaki table was an hour which wasnormally 45 minutes earlier. Above every table was an exhaust hoodto remove cooking steam and odors and much of the heat from thegriddle. Each table accommodated eight diners with service being provided by a chef and a waitress;each such team handled tworegular tables.After a group of eight had been seated, the waitress would take theorder and bring whatever soup salad and beverages were requestedafter which the chef would appear wheeling his cart with the fooditems to the table.

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