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THEFUTUREHEALTHWORKER
by Liz Kendall andRachel Lissauer
health 25/6/03 1:27 pm Page A
 
30-32 Southampton Street, London WC2E 7RATel: 020 7470 6100 Fax: 020 7470 6111info@ippr.orgwww.ippr.org
Registered charity 800065 
The Institute for Public Policy Research (ippr), established in 1988, is Britain’sleading independent think tank on the centre left. The values that drive our workinclude delivering social justice, deepening democracy, increasing environmentalsustainability and enhancing human rights. Through our well-researched andclearly argued policy analysis, our publications, our media events, our strongnetworks in government, academia and the corporate and voluntary sector, weplay a vital role in maintaining the momentum of progressive thought.ippr’s aim is to bridge the political divide between the social democratic andliberal traditions, the intellectual divide between the academics and the policymakers and the cultural divide between the policy-making establishment and thecitizen. As an independent institute, we have the freedom to determine ourresearch agenda. ippr has charitable status and is funded by a mixture of corporate, charitable, trade union and individual donations.Research is ongoing, and new projects being developed, in a wide range of policyareas including sustainability, health and social care, social policy, citizenship andgovernance, education, economics, democracy and community, media and digitalsociety and public private partnerships. In future we aim to grow into a permanentcentre for contemporary progressive thought, recognised both at home and globally.For further information you can contact ippr’s external affairs department oninfo@ippr.org, you can view our website at www.ippr.organd you can buy ourbooks from Central Books on 0845 458 9910 or email ippr@centralbooks.com.
Trustees
Production & design by
EMPHASIS
ISBN 1 86030 214 9© IPPR 2003
 
Chris Powell(Chairman)Professor KumarBhattacharyyaLord BrookeLord EatwellLord GavronChris Gibson SmithProfessor AnthonyGiddensLord HollickChai Patel(Secretary)Jane HumphriesRoger JowellNeil KinnockRichard LambertProfessor DavidMarquandFrances O’GradyDavid Pitt-WatsonDave PrentisJeremy Hardie(Treasurer)Lord PuttnamSir Martin ReesJan RoyallEd SweeneyBaroness WilliamsBaroness Young of Old Scone
health 25/6/03 1:27 pm Page B
 
Contents
 Acknowledgements About the authorsExecutive summary1.Introduction1
A challenge for progressive politicsThe need to actThe lack of a coherent vision
2.Patient-centred care: towards a definition93.Patient-centred care: the contribution of the workforce15
Safe and effectivePromoting health and well beingIntegrated and seamlessInforming and empoweringTimely and convenient
4.The way forward56
A new professionalismTransforming trainingCreating a culture of innovation:new roles and new practitionersThe future of regulationAn inclusive and fair system of payImproving workforce planningSystem-wide changes
5.Conclusion77References
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