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Table Of Contents

I.1. Latar Belakang Masalah
Aparatur Negara Nomor : Kep/25/M.PAN/2/2004 tentang Pedoman umum
I.2. Rumusan Masalah
I.3. Tujuan Penelitian
I.4. Manfaat Penelitian
II.1. Landasan Teori
II.1.1. Konsep Manajemen Perubahan
II.1.1.1 Pengertian Manajemen Perubahan
II.1.1.2. Faktor Pendorong Perubahan
II.1.1.3. Tujuan dan Sasaran Perubahan
II.1.1.4. Hambatan Perubahan
II.1.1.5. Resistensi Perubahan
II.1.1.6. Tahapan Perubahan
II.2. Konsep E-Government
II.2.1. Defenisi E- Government
II.2.2. Manfaat e-government
II.2.3. Prinsip dasar
II.2.4. Pentahapan
II.2.5. Implementasi e-government
II.2.6. Aplikasi egov dan Infrastruktur
II.2.7. Strategi Pengembangan e-Government
II.2.8. Hambatan dalam Mengimplementasikan E-Government
- Kultur berbagi belum ada
- Kultur mendokumentasi belum lazim
- Infrastruktur yang belum memadai dan mahal
- Tempat akses yang terbatas
II.3. Konsep Pelayanan Perizinan
II.3.1. Pelayanan Umum
II.4. Kerangka Pikir
III.1. Pendekatan Penelitian
III.3. Tipe dan Dasar Penelitian
III.4. Informan
III.5. Jenis dan Sumber Data
III.5.1. Data Primer
III.5.2. Data Sekunder
III.6. Definisi Primer
III.7. Teknik Pengumpulan Data
III.8. Teknik Analisis Data
HASIL DAN PEMBAHASAN
IV.1. Gambaran umum Lokasi Penelitian
IV.1.1. Profil Kantor Pelayan Perizinan Kota Parepare
IV.1.3. Struktur Organisasi Kantor Pelayanan Perizinan Kota Parepare
STRUKTUR ORGANISASI
KANTOR PELAYANAN PERIZINAN
IV.1.4. Business Process/ Alur mekanisme Pelayanan
IV.2. Hasil Penelitian dan Pembahasan
IV.2.1. Tahap-tahap Perubahan Pelayanan Publik berbasis E-government di
1. Menetapkan Makna Urgensi ( Sense Of Urgency)
2. Membentuk Koalisi Pengarah ( Creating the Guading Coalition)
IV.2.2. Faktor-faktor Yang Berpengaruh terhadap Perubahan dalam
Penerapan E-Government Pelayanan Public Di Kantor Pelayanan Perizinan
V.1. Kesimpulan
VI.2. Saran
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Skripsi Bab 1-V

Skripsi Bab 1-V

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Published by Budi Syamsul Arifin

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Published by: Budi Syamsul Arifin on May 02, 2013
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