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e-course: The essential toolbox for measuring and monitoring enterprise performance

e-course: The essential toolbox for measuring and monitoring enterprise performance

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Published by Carlo Scodanibbio
An e-course designed to enable enterprises to learn how to "measure" and "monitor".

Objectives:
*to provide simple, basic techniques and tools to understand, assess and measure Performance and its main short, medium and long term components (value-added, productivity, output quality, profitability.... climate, image, reputation, culture....) and to provide as well basic Indexing Methods and graphic tools, suited to monitor "at a glance" the essential parameters of an enterprise's Performance

*to illustrate practical and simple methods to put into strict relationship the Value being generated by the enterprise with the associated overall costs, supplying basic hints for maximising the former and minimising the latter

*to provide basic tools to monitor all productivity and quality-related parameters in real-time at all times
*to show the main steps of a subsequent path to Performance improvement
An e-course designed to enable enterprises to learn how to "measure" and "monitor".

Objectives:
*to provide simple, basic techniques and tools to understand, assess and measure Performance and its main short, medium and long term components (value-added, productivity, output quality, profitability.... climate, image, reputation, culture....) and to provide as well basic Indexing Methods and graphic tools, suited to monitor "at a glance" the essential parameters of an enterprise's Performance

*to illustrate practical and simple methods to put into strict relationship the Value being generated by the enterprise with the associated overall costs, supplying basic hints for maximising the former and minimising the latter

*to provide basic tools to monitor all productivity and quality-related parameters in real-time at all times
*to show the main steps of a subsequent path to Performance improvement

More info:

Published by: Carlo Scodanibbio on Apr 03, 2009
Copyright:Attribution Non-commercial

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05/10/2014

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December 2008
Copyright: © Carlo Scodanibbio 2008/2009 – All rights reserved
 
A simple copyright statement: you are authorised to install this e-course in one computer station only.You are authorised to print this entire course and copy it for exclusive use by employees of your Organisation.You are not authorised to distribute this e-course - by electronic or other means and supports - outside your Organisation.
 
http://www.scodanibbio.com 
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Key-words: e-course distance learning e-learning course training education continuing lean performance measurement monitoring SME small medium enterprise world class componentsindicators index Pareto ABC analysis economical industrial cost control accounting directindirect total marginal costing operational efficiency productivity value adding waste qualitynon-quality
 
“The essential toolbox for Performance Measurement & Monitoring in the SME”Table of Contents
Introduction: the changing world 3Main parameters of change 6Impact of changing environment on the productive system 8World- Class Performance 9Performance Management 113 Essential Steps 13The main components of enterprise’s performance 14How to measure Performance Components: Performance Indicators 15Measuring quantifiable/unquantifiable performance components 16Indexing methods 17Graphic representation of performance components 19Understanding phenomena: the Pareto Analysis/ABC Method 22Measuring and monitoring Economical Performance Components 25Industrial Cost Control 26Costs: definition and classification 27Direct & Indirect Costs 28Features on an Industrial Cost Control system 30Total Costing & Marginal Costing 33Setting up an Industrial Cost Control system in the SME 36Final Conclusions 68Preparing Offers & Quotations 69Measuring and monitoring Operational Performance 77Operational Efficiency 77Economical Efficiency 78Productivity 79Value Adding Management & Waste monitoring 80Understanding Processes 90Measuring/Monitoring Productivity 96Measuring & Monitoring Quality 99The Cost-of-Non-Quality method 99Measuring/Monitoring other areas of Performance 109Change & Innovation 109Performance Management: Enterprise Performance Index (EPI) 110Enclosure: Measuring Company Climate 113Credits 116Some excerpts from Carlo Scodanibbio web site 116
The essential toolbox for Performance Measurement & Monitoring in the SME
 
 
PREVIEW BEGINS
Because the change is so fast that what is true today, might be obsolete tomorrow….Yet, we cannot keep guessing how we should structure enterprises to operate well in the newworld. So, we have some models and we keep developing them, bearing in mind that what seemsexcellent today may have to be touched up radically tomorrow….
 
WORLD-CLASS PERFORMANCE
There is new terminology used today, sometimes abused, sometimes mis-used.The term “
world-class
”, for instance, has become very fashionable. Airlines use it, InsuranceCompanies use it, Car Manufacturers use it… in fact it is widely used.To indicate what?To indicate a “standard”, a “level” which seem to be the
best under the circumstances
.So there are world-class enterprises, world-class services, world-class products…Meaning: that enterprise, that service, that product, is of “world-class” calibre, or “of a standardcomparable to that of the best in the classroom” where the classroom is the entire world.So, the term “world-class” has silently become a sort of unit of measure, a non-always-clearly-defined way of attaching a label (a good label) to something, be it a enterprise, a product, or whatever.Well, we shall go along with this fashion, obviously taking a note that a better definition might begiven. And state that,
today’s enterprises need to operate and perform in an adequate manner, following a “newmodel” – and, according to our knowledge of today, it would appear that the most fit model isthat adopted by enterprises which consistently distinguish themselves for their overallperformance - and as such it is a valid model, a model to be followed
Like to say that: being unable to arrive at a theoretical model that could be valid for all enterprisesof the new world, the best we can do is to look at excellent enterprises (those that are called“world-class” enterprises) and take hints from them in order to achieve a satisfactory or excellentlevel of performance in other enterprises.Nothing wrong with this: all we are doing is adopting a “relative” approach, and trying to takeexamples from the best in the wider classroom: the world.Having said that, we shall have to define another term in larger detail, the term “
performance
”.Well, there is this entire course for that but still we have to understand each other (and the sooner the better) on the meaning of “performance”.So what do we mean by “enterprise’s performance”?Preliminarily we can say that performance means the overall “show” of an enterprise. Like at aconcert, or at a movie, we spectators face one or more performers (soloists, conductor, actors,director…..).
The essential toolbox for Performance Measurement & Monitoring in the SME
 

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