© 2011 The World Bank Group1818 H Street, N.W., Washington D.C., 20433All rights reservedFirst Printing: June 2011This information, while based on sources that the World Bank Group considers to be reliable, is not guaranteedas to accuracy and does not purport to be complete. The findings, interpretations, and conclusions expressed inthis work are those of the authors and do not necessarily reflect the views of the Board of Executive Directors of theWorld Bank or the governments of the countries which they represent. The information in this work is not intendedto serve as legal advice.The World Bank Group does not guarantee the accuracy of the data included in this work and accepts no respon-sibility for any consequences of the use of such data.The denominations and geographical names in this publication are used solely for the convenience of the readerand do not imply the expression of any opinion whatsoever on the part of the International Finance Corporation,the World Bank, or other affiliates concerning the legal status of any country, territory, city, area, or its authorities,or concerning the delimitation of its boundaries or national affiliation.
Rights and Permissions
The material in this publication is copyrighted. Copying and/or transmitting portions or all of this work withoutpermission may be a violation of applicable law. The World Bank Group encourages dissemination of its work and will normally grant permission to reproduce portions of the work promptly.For permission to photocopy or reprint any part of this work, please send a request with complete information tothe Copyright Clearance Center Inc., 222 Rosewood Drive, Danvers, MA 01923, USA; telephone: 978–750–8400; fax: 978–750–4470; online at: www.copyright.com.
About the Investment Climate Advisory Services of the World Bank Group
The Investment Climate Advisory Services of the World Bank Group helps governments implement reforms toimprove their business environments and encourage and retain investment, thus fostering competitive markets,growth, and job creation. Funding is provided by the World Bank Group (IFC, MIGA, and the World Bank) andover 15 donor partners working through the multidonor FIAS platform).Cover photo credits: (left to right): Dmitriy Shironosov/Shutterstock, OtnaYdur/Shutterstock,corepics/Shutterstock, Eric Miller/World Bank.