HNG DN S DNG TECHCOMBANK HOMEBANKING 1.

Techcombank Mail Access - Ch cn c a ch e-mail v cc chng trnh nhn, gi e -mail, v ng k s dng dch v vi Ngn hng. - Qy khch s nhn c thng tin giao dch ti khon, cc thng tin, thng bo hng dn lin quan n sn phm dch v do ngn hng cung cp cho khch hng v cc chng trnh u i, khuyn mi, cc sn phm mi ca ngn hng - i vi Kh ng k dch v HB, nhn thng tin giao dch ti khon qua email ( Techcombank Mail Access ) th KH s c ng k duy nht mt a ch email. 2. Techcombank Mobile Access H thng s nhn tin n in thoi di dng ca KH cung cp thng tin s d v giao dch ca ti khon, cc thng tin thng bo hng dn lin quan n sn phm do ngn hng cung cp cho KH v cc chng trnh u i, khuyn mi, cc sn phm mi ca ngn hng trong tng thi k ( Hai chiu: t ng hoc yu cu ) . T ng: Khi ti khon ca Qu khch pht sinh giao dch, h thng s t ng gi tin nh n v giao dch pht sinh v s d hin ti vo in thoi di ng ca Qu khch. - Theo yu cu: Qu khch cng c th ch ng gi tin nhn SMS ti h thng Techcombank nhn c tin nhn phn hi v s d ti khon ca mnh, t gi, li sut. Mun tra s d Ti khon, son tin nhn theo mu: TCBTK [s ti kho n] [s mt khu/ password] V d: TCBTK 13320399203019 12345678 trong : 13320399203019 l s ti khon 12345678 l mt kh u Sau , gi tin nhn n s dch v 19001590 . - Mun bit li sut huy ng, son tin nhn theo mu: TCBLS V d: TCBLS VND bit li sut tin VND Sau , gi tin nhn n s19001590. - Mun bit t gi mua/ bn ngoi t, son tin nhn theomu: TCBTG [loi ngoi t] V d: TCBTG USD bit t gi mua bn USD Sau gi tin nhn n s19001590.

Lu : - tin s dng dch v, Qu khch c th ngh nhn vin Ngn hng h tr son lnh ln u. nhn c cc thng tin tr gip thng bo v cch s dng dch v v c php lnh, son tin nhn theo mu: TCBHELP Sau , gi tin nhn n s dch v 19001590. nhn c thng tin v t gi, li sut Qu khch c th son tin nhn theo mu v gi n s 19001590 m khng cn phi ng k s dng dch v Techcombank HomeBanking. i vi KH ng k dch v homebanking, nhn thng tin giao dch ti khon qua in thoi th KH s c ng k ti a 2 s in thoi, i vi s in thoi th 2 th s b thu ph 80.000VND/ nm 3. Techcombank Voice Access (gi tt l Vocaly) Qu khch quay s 19001590/ 04 3942 7444 n hp th thoi ca Ngn hng Techcombank, sau : - Chn phm 1 nghe Ting Vit, phm 2 nghe Ting Anh - n phm 1 : Tra cu thng tin t ng. Chn phm 2 vi cc khch hng l hi vin cu lc b khch hng cao cp. ni chuyn trc tip vi Tng i vin chn phm 0. Tr v danh mc trc bm phm * tra cu thng tin t ng, Qu khch hng c n nhp chnh xc M s khch hng (User ID) v phonepassword. Sau khi ng nhp hon thnh Qu khch chn cc phm chc nng theo nhu cu tra cu : n phm 1 : nghe thng tin v s d ti khon. n phm 3 : th ghi n. n phm 5 : nghe thng tin v ti khon tit kim. n phm 8 : Yu cu khc n phm 0 : ni chuyn trc tip vi Tng i vin n phm * : tr v danh mc trc. Lu : - s dng dch v HomeBanking thng bo cc giao dch qua ti khon, mi Qu khch n ng k ti chi nhnh Techcombank Qu khch m ti kho n. - Techcombank s kch hot dch v sau ti a 2 ngy k t ngy nh n c yu cu. - Mi thng tin m Qu khch cung cp u c bo mt. Khi Qu khch nhn c tin nhn hoc e-mail thng bo mt khu t Techcombank, cn lu phn bit : Password : dng cho truy cp Mobile Access. User ID v phonepass: dng cho truy cp Voice Access.