Quality Control & Assurance
Specific goal:-1. To eliminate and minimize customer complaint through “Zerodefect” product through continual improvement (5 sigma / 230
PPM)
2. To conduct 2 internal audits during the year 2007.3. To arrange Quality awareness program for employees once inthree months.4. To measure the customer satisfaction through customer feedback forms and aim the rating as Good (Index: 80Points &above).5. Monitor the corrective and preventive action plan on NCR’sand close the CAR with in 30days.6. To clear the customer quality claims with in 7 working daysfrom the date of complaint.7. To calibrate the testing and measuring instruments asscheduled in the year 2007.8. To conduct Product audit as per the year 2007 schedule.
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