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Table Of Contents

3. Principais teóricos da qualidade e suas contribuições
3.1. Walter Shewhart
3.2. William Deming
3.3. Joseph Juran
3.4. Armand Feigenbaum
3.5. Philip Crosby
3.6. Karou Ishikawa
3.7. Genichi Taguchi
4. Do TQC ao TQM
4.1. Melhoria Contínua
5. Qualidade Total (TQM)
6. Do TQM aos Modelos de Excelência Gerencial
7. Questões Comentadas
8. Lista de Questões
9. Gabarito
10. Bibliografia Principal
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Gestão da qualidade.pdf

Gestão da qualidade.pdf

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Published by Carol Castro

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Published by: Carol Castro on May 07, 2013
Copyright:Attribution Non-commercial


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