Professional Documents
Culture Documents
Overview (1)
Part 1 Gmail features Part 2 Email etiquette
Overview (2)
Part 1 Gmail features
Signatures Accounts Labels Filters Labs
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Overview (3)
Part 2 Email etiquette
Email structure Fields Timely reply Grammar and spelling Official address vs personnal address
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1.2 - Signatures
Sign your emails according to the address that you are sending from
Use multiple signatures in gmail
http://mail.google.com/support/bin/answer.py?a nswer=8395
Settings | General | Signature
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1.3 Labels
Organize your emails
By creating labels for them
http://mail.google.com/support/bin/answer.py?a nswer=118708
Settings | Labels | Create Label
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1.4 - Filters
Spare yourself some of the organisational work
Use filter to automatically sort through your emails
http://mail.google.com/support/bin/answer.py?answer=657 9
Settings | Filters | Create a new filter
In order to facilitate the use of emails you could devise a naming scheme and add tags to emails that you send
Ex.: [IFMSA], [SCORA], [LC Montreal]
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1.5 - Labs
Gmail has all kinds of new and cool features that you can use My favorites are:
Multiple inboxes Send and archive Undo send Sender time zone Signature tweaks Right side chat Canned responses Google calendar gadget SMS in chat Title tweaks
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Introduction paragraphe
Who are you Why are you writing to the person
Salutation
Ex.: Thank you, Regards, etc.
Signature
We will come back to this later
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Be precise Clearly state what you want from the other person
To
The person you are directing you message at (the same one that you greet usually)
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Body
Already discussed previously
Attachment
Always describe the attachment in the body Be aware of attachment size limits
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Your personnal email address is the one you give to your friends
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3.
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Step 1
Create a new gmail account
gmail.com | Create an account
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Step 2
Log in your old account
Forward all your emails to your new account Section 1.1
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Step 3
Set up sending emails from your new account
Section 1.1
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Step 4
Create 2 different signatures depending on the adress that you are sending emails from
For the new signature use this template For the old signature use whatever you used before in your other account Section 1.2
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Step 5
A. Send me an email from your newly created address B. Send me an email from your old address
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[Spam]
You do not need to see these messages, the further from the inbox, the better
[Not Important]
This is a legitimate message, but it is not important enough for you to deal with it, create a canned response to be automatically sent
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Step 6
Create filters
Try to create filters to automatically manage the emails in order to do most of the job for you
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Little break
So are you ready? Things will get intense soon. Take the next two minutes to set up anything else that you think might help you deal with an overwhelming quantity of emails.
Be it google labs Or opening word in order to correct your emails faster Or anything else that you might think of
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Step 7
In the next 15 minutes you must send 8 emails
You have to send:
2 6 0 0 [Urgent] normal messages [Not Important] [Spam]
Step 7 (continued)
After each message sent indicate how many you have sent out Do not send messages to me except the message the 1 email addressed to everyone Respect email writing guidelines Write message that demand an action or a response Do not forget to reply to emails
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Step 7 (continued)
START
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Step 8
STOP Verify how everything went
A. Did you receive [Spam] and [Not Important] in your inbox? B. How many messages do you have in your inbox right now? C. How many emails did you send? D. Search for [URGENT]
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Debrieffing
Did you like the exercise? What did you learn from the training? Do you think your email management skills have improved? How would you improve the training?
Which parts would you take out? Which parts do you think need more emphasis? Which parts were not given enough time?
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Part 5 - References
References for Part 1 References for Part 2
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Google search
http://www.google.ca/search?q=gmail+tips
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Readers Respond: What Email Etiquette Hint Do You Wish Others Would Follow?
http://email.about.com/u/ua/emailnetiquet te/What_Email_Etiquette_Hint_Do_You_Wish _Others_Would_Follow.01.htm
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