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Minding the Gap: Managing Customer Service Expectations

Minding the Gap: Managing Customer Service Expectations

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Published by Marsha Collier
Transcript of the 5/7/2103 Twitter #custserv chat with @MarshaCollier @GregOrtbach and @AlHopper_
Transcript of the 5/7/2103 Twitter #custserv chat with @MarshaCollier @GregOrtbach and @AlHopper_

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Categories:Types, Business/Law
Published by: Marsha Collier on May 08, 2013
Copyright:Attribution Non-commercial

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05/14/2014

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custserv
2013-05-08 to 2013-05-0876 contributors678 Twitter search results286 retweets 0 @replies 0 linksTimeUserTweet2013-05-08 1:00 amBH_SocialLooking fw to tonight's discussion #Custserv2013-05-08 1:00 amGregOrtbachGood evening #custserv -So pleased to be joining you... from thepatio no less.2013-05-08 1:00 amHollyChessman@AlHopper_ Ah I've had many of those : #custserv2013-05-08 1:00 amAlHopper_ Wonderful, Brandon! Welcome, welcome! RT @BH_Social: Lookingfw to tonight's discussion #Custserv2013-05-08 1:01 amAlHopper_ Drop in and out at your liesure! RT @tburgess57: Hello #custserv Imay be in and out but I wanted to say hi #custserv2013-05-08 1:01 amHollyChessman@GregOrtbach Nice! The weather around here has been great forhanging out outdoors. #custserv2013-05-08 1:02 amHollyChessman@tburgess57 Hello again! #custserv2013-05-08 1:02 amAlHopper_ @GregOrtbach Hello! The patio microphone is being set up just foryou! #custserv2013-05-08 1:02 amImMarkBernhardtI'm about to board a train, but will keep up as best I can. #custserv2013-05-08 1:03 amMr_MadnessRT @PamMktgNut: Mark your calendar May 21st 5pm et for special#GetRealChat guest-> #IBM #SmarterCommerce & Steve Gold VPWatson Sol\\u20262013-05-08 1:03 amAlHopper_ @ImMarkBernhardt Mind the Gap, Mark! #custserv2013-05-08 1:03 amGregOrtbachHere's my view tonight. \\u201c@tburgess57: @HollyChessman@GregOrtbach plant much? #custserv\\u201d http://t.co/CnSNe3rSkI2013-05-08 1:03 amseventhmanHello familiar & new faces! It's been a long time ; #custserv2013-05-08 1:04 amkhaffertGreetings and Sanitations...#custservn #custserv2013-05-08 1:04 amMarshaCollierStarting NOW- Tonight's topic: "Minding the Gap: managing CustomerService Expectations.(clever, eh? #custserv2013-05-08 1:04 amHollyChessman@tburgess57 @GregOrtbach Not today but I should probably waterthe tomato plant #custserv2013-05-08 1:04 amAlHopper_ Speaking of: Tonight's topic is "Minding the Gap: Managing Cust.Service Expectations" @GregOrtbach and @MarshaCollier #custserv2013-05-08 1:05 amGregOrtbach@AlHopper_ Nice! You took the words right out of my tweet. :#custserv2013-05-08 1:05 amAlHopper_ @khaffert Glad the seconds are over and you are here, Kevin#custserv2013-05-08 1:05 amHollyChessmanRT @MarshaCollier: Starting NOW- Tonight's topic: "Minding theGap: managing Customer Service Expectations.(clever, eh?#custserv2013-05-08 1:05 amAlHopper_ Welcome back! RT @seventhman: Hello familiar & new faces! Itsbeen a long time ; #custserv2013-05-08 1:05 amImMarkBernhardtNice tie-in to the topic, Al. RT @AlHopper_: @ImMarkBernhardt Mindthe Gap, Mark! #custserv
 
2013-05-08 1:06 amkhaffert@AlHopper_ Yes, amazing how fast 4,000 seconds tick by..Thanksfor the welcome. #custserv2013-05-08 1:06 amTheCEInstituteGreetings all! Ready for a great chat #custserv2013-05-08 1:06 ameisconsultingGuess who's here....*waving* We made it, :... #custserv2013-05-08 1:06 amAlHopper_ Working on marketing skillz RT @ImMarkBernhardt: Nice tie-in to thetopic, Al. RT @AlHopper_: @ImMarkBernhardt Mind the Gap, Mark!#custserv2013-05-08 1:06 amGregOrtbachFantastic! RT @eisconsulting: Guess who's here....*waving* Wemade it, :... #custserv2013-05-08 1:06 amSachinMehta2012RT @MarshaCollier: Starting NOW- Tonight's topic: "Minding theGap: managing Customer Service Expectations.(clever, eh?#custserv2013-05-08 1:06 amseventhmanRT @MarshaCollier Starting NOW- Tonight's topic: "Minding the Gap:managing Customer Service Expectations.(clever, eh? #custserv2013-05-08 1:06 amJamesMSamaGood evening #CustServ!2013-05-08 1:06 amAlHopper_ RT @MarshaCollier: Tonight's #custserv chat will be archived with thepast on scribd http://t.co/5y5GWECq3i2013-05-08 1:06 amMarshaCollierTonight's #custserv chat will be archived with the past on scribdhttp://t.co/mn25VOvyj32013-05-08 1:06 amGregOrtbachFriendly #custserv reminder: Please save all links until the last 4minutes.2013-05-08 1:07 amMarshaCollierPlease post links, news, deals and promotions during the LAST 5minutes of r#custserv chat. We strip all spam to keep pristine archives2013-05-08 1:07 amblogomommaRT @MarshaCollier: Starting NOW- Tonight's topic: "Minding theGap: managing Customer Service Expectations.(clever, eh?#custserv\\u201d2013-05-08 1:07 amKarenLockerHi Alln #custserv2013-05-08 1:07 amAlHopper_ you took my words this time! RT @GregOrtbach: Fantastic! RT@eisconsulting: Guess whos here....*waving* We made it, :...#custserv2013-05-08 1:07 amAlHopper_ RT @GregOrtbach: Friendly #custserv reminder: Please save all linksuntil the last 4 minutes. #custserv2013-05-08 1:08 ameisconsulting \\u201c@GregOrtbach: Fantastic! RT @eisconsulting: Guess who'shere....*waving* We made it, :... #custserv\\u201d ~ :- Awww *blush*lol2013-05-08 1:08 amAlHopper_ @SachinMehta2012 Hellow Sachin! Glad you are here... your table isready... #custserv2013-05-08 1:08 amLovelyLuEvening! #CustServ2013-05-08 1:08 amHollyChessman@GregOrtbach @tburgess57 My view is not as lovely (I may be in thetoy room... #custserv http://t.co/aoIXSAO3492013-05-08 1:08 amMarshaCollier@KarenLocker @eisconsulting @seventhman @JamesMSama@ImMarkBernhardt @khaffert @TheCEInstitute @tburgess57 Goodto see you in #custserv2013-05-08 1:08 amAlHopper_ @KarenLocker Good evening, Karen! #custserv2013-05-08 1:09 amAlHopper_ Hope you are well? It's a lovely evening now! RT @LovelyLu:Evening! #custserv2013-05-08 1:09 ameisconsulting \\u201c@AlHopper_: you took my words this time! RT@GregOrtbach: Fantastic! RT @eisconsulting: #custserv ~ Lol.Noted!2013-05-08 1:09 amMarshaCollierHere we go - Q1: Is your definition of going above & beyond limited to
 
meeting your customer's basic needs? #custserv2013-05-08 1:09 ameisconsulting@MarshaCollier Likewise! :- #custserv2013-05-08 1:09 amGregOrtbachRT @MarshaCollier: Here we go - Q1: Is your definition of goingabove & beyond limited to meeting your customer's basic needs?#custserv .2013-05-08 1:09 amAlHopper_ @blogomomma Good evening and hello to you as well! #custserv2013-05-08 1:09 amGwenatDellRT @SoftwareHollis: #Integration vendors must have crowd sourcedregression tests for better #CustServ -e.g. @Boomi Assurehttp://t.co/CQU9\\u20262013-05-08 1:09 amSachinMehta2012@AlHopper_ Thank you and welcome all : I was kinda hoping to siton the chair tho :/ #Expectations #custserv2013-05-08 1:09 amAlHopper_ RT @MarshaCollier: Here we go - Q1: Is your definition of goingabove & beyond limited to meeting your customers basic needs?#custserv2013-05-08 1:10 amLovelyLuVery well thank you! You? RT @alhopper_: Hope you are well? It's alovely evening now! RT @LovelyLu: Evening! #custserv2013-05-08 1:10 amkhaffertRT @MarshaCollier: Here we go - Q1: Is your definition of goingabove & beyond limited to meeting your customers basic needs?#custserv2013-05-08 1:10 amGregOrtbachA1: Basic needs are important to establish. Lots of co's can getcaught up in bells and whistles and dilute core product/service.#custserv2013-05-08 1:10 amAlHopper_ @SachinMehta2012 well, ok, you can have a chair as well then ;0#custserv2013-05-08 1:10 amHykenRT @MarshaCollier: Q1: Is your definition of going above & beyondlimited to meeting your customers basic needs? #custserv2013-05-08 1:10 amMarshaCollierMeeting the customer's basic needs is job one. Making them thrill withWOW is icing on the cake #custserv A12013-05-08 1:10 amZAX_CLORT @rbacal: Free Angry Customer Training Course Onlinehttp://t.co/kt7DLt592A New videos added for #custserv2013-05-08 1:10 amseventhman@MarshaCollier @KarenLocker @eisconsulting @JamesMSama@ImMarkBernhardt @khaffert @TheCEInstitute @tburgess57likewise! #custserv ;-2013-05-08 1:10 amTheCEInstituteRT @MarshaCollier: Here we go - Q1: Is your definition of goingabove & beyond limited to meeting your customer's basic needs?#custserv2013-05-08 1:11 amAlHopper_ A1: would it be going above and beyond if it JUST met theCustomer's needs? #custserv2013-05-08 1:11 amGregOrtbachI like how U think. RT @MarshaCollier: Meeting customer's basicneeds is job1. Making them thrill with WOW is icing on the cake#custserv2013-05-08 1:11 amHykenPOW! RT @MarshaCollier: Meeting the customers basic needs is jobone. Making them thrill with WOW is icing on the cake#custserv A1#custserv2013-05-08 1:11 amImMarkBernhardtTrack 13, waiting to board the train back from Chicago #custservhttp://t.co/3rX6gDP4l52013-05-08 1:11 amTheCEInstituteA1: Meeting basic needs should be the runway that provides the liftoffto "above and beyond" expectations #custserv2013-05-08 1:11 amJamesMSama@seventhman @MarshaCollier @KarenLocker @eisconsulting@ImMarkBernhardt @khaffert @TheCEInstitute @tburgess57 always

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