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Quality related aspects of a supermarket

Quality related aspects of a supermarket

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Published by Sandeep
its a humble attempt, an observation on how quality management principle are applied in a supermarket.
its a humble attempt, an observation on how quality management principle are applied in a supermarket.

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Published by: Sandeep on Apr 09, 2009
Copyright:Attribution Non-commercial

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05/09/2011

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ByRekha R KiniSandeep SSanthosh KrishnanSMS Cusat
 
Supermarket definitionQuality definitionCustomer expectationsQuality incorporated in designLogistics & CSIQuality management tools
 
 These are retail formats which are large,low cost, low margin, high volume, self-service operations designed to meet theneeds for food, groceries & other non fooditems. This formats controls more than 30% of the grocery market in many countriesA typical supermarket has a wide array of more than 20,000 SKU’s and has thedistinction of selling items below theirMRP(Manufacturers Recommended Price)

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