service
clerk, MANUAL SUVA, and RICK SORBELLO.
BENNETTs
crew's
job is to load baggage.BENNETTs
crew worked
flight
198as the
first
thing
that shift, unloading that
flight's
baggage,
and
loading
the
baggage for
flight
11.
The next plane the crew worked after
flight
11
was
flight
156 for
London.
A
seperate cabin service
crew
works on the passenger compartment, and checks for trash,objects, and people remaining on the plane. The makeup of a
cabin
service crew
is
kept
to the
same four
orfive
guys,
but
crews
might
rotate
so
that
one
might
not
find
the
same crew
servicing
the
same
flight
every day. Crews
usually do not
havemuch mixingortransferofpeople. Peoplebid by
senority
forwhich crew they want, usually to work for
a
favored supervisor.On
September
11
there
were
no new faces, and no
employees weremissing.Catering does a seperate sweep to clean and prepare theplane.Thecatering serviceis SKYCHEF.SKY
CHEF's
morning
shift
is
their
premium
or
senior shift.
Everyone
on
this
shift
has a
year
or
more
in
service. They take
out the old
foodstuffs,
and
replace
it.
Baggage is handled by the baggage room, which for
aircraft of
flight
11's
design, loads
baggage onto
hardbodyLD8
containers. The containers are then placed on the plane. Last
minute
passenger's
bags
or
oversize bags
are put in the
plane'sbaggage
compartment
last, without being
put
into
an LD8
.,pontaine,r-->,l^aiLLs<t3TPUight
up
from the
mail house
and
freight
building.
Flight
11
had
some
mail
containers,
and two
mail
containers
were
not
placed
onboard
because
the plane was
full.
Profile
passengers,
that
match
indicators
for a
hazardous person, are subject to an X-ray examination of
their
baggage.
Once this
has
been done
an
orange
dot is
placed
on the
luggage.
If the
passenger does
not
board
the
plane
this
baggage
is
pulled from the
flight.
That did not happen to flight
11.
The
above baggage treatment refers
to
checked baggage. Carry
on
[PDF
page 2]265D-NY-280350
SALVATORE
P. MISURACAluggage is treated differently.9-11-01
Flight 11 was
cleaned
and
loaded
without
incident.
There were
no
strangers,
or
absences
of
employees. Flight
11
was
locked up and
ready
to go at 7:40 a.m. Prior to
that,
at 7:30a.m.,
the
baggage crew
received a
call
from passenger
service.
Passenger service advised
that
apassengerwas onboardthe
plane,
and
that
they were
calling
to
make certain
that
his two
bags
had
made
it
over. BENNETT said that
he had the two
bags,but
tt!at),he.pJiixt
y/as,JQpked
up and the bags would not be put
on. The
bags were
given
to AA bag
expiditer
PHILIP
A.
DEPASQUALE, aka ZIP. Note
that
passenger service usually does
not
call
about
a
bag, unless
the
passenger
has
asked
to
ensure
that
his
bags
are put on the flight.Later,
MISURACA
and
others
heard
of the
crash
and
called
regarding the two bags. DEPASQUALE had put them on
flight
181for LosAngeles.Thebags were retrieved.Flight 11
was a 767
aircraft. These
have
access fromSeptember
5,2003
3:53
pm
Page
2
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