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Front Office Operations
(Organization and theFront Office Personnel)
Bali Hospitality Professional Services – www.hotelskonsultan.webs.com
 
Course Outline
Front Office Organization Structure
Rooms Division
Front Office Personnel
 
The Front Office
The front office of a hotel generally performsthe following basic activities:
Processing advance reservations
Registering guests
Rooming guests
Handling guests
’
luggage
Issuing room keys
Providing information
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