reputation is closelyrelated to the reliability of the product. The morereliable a product is, the more likely thecompany is to have a favorable reputation.
Customer satisfaction:while a reliable productmay not dramatically affect customer satisfaction in a positive manner, an unreliableproduct will negatively affect customer satisfaction.
Warranty Cost:if a product fails to perform itsfunction within the warranty period, thereplacement and the repair costs will negativelyaffect profits.
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