Professional Documents
Culture Documents
NIGERIAN CUSTOMERS
TODAY
_________ & _________
ANDY LAWRENCE, E.
All rights reserved. This book may not be reproduced, in whole or in part, in any form or
by any means electronic or mechanical, including photocopying, recording, or by any
information storage and retrieval system now known or hereafter invented, without
written permission from the publishers, Afromart Integrated Services Ltd.
ISBN: 978-978-085-719-6
All rights reserved©2007
1
DEDICATION
I dedicate this book to the entire Ebitimi Banigos’ family, who
empowered me to complete and practically make it a success.
2
ACKNOWLEDGEMENT
To my wife, Mrs. Gloria Andy, who gave me a very strong moral
support during the times I went through deep researches and sleepless
nights while writing this book.
I also want to thank Mr. Nick Osuji for his great and inspiring moral
support.
I want to thank Mr. Peter Akpa who made it possible for his wonderful
support.
3
ABOUT THE BOOK
How to Get More Nigerian Customers Today is a compendium of the
secrets of trading and making money in Nigeria. The book tells the
prospective businessperson what to sell, including where and how, in
the complex Nigerian’s market.
Author Zulu
Author House
4
Author’s comments
I am a core Nigerian and have spent years observing business
activities, in the most promising of the sub-Saharan African’s markets.
In the most perceptive manners, which the world’s business
community can read, apply, and benefit from the sleekest strategies, I
humbly subject myself to reflect, translate, or echo the super Nigerian
customers getting revelations, the ways Nigerian’s market itself beams
forth. Thus, the use of “I” in this book, does not in any way put me
Andy Lawrence Etuk, in the front or as a ‘know-all’, instead, “I” only
serves as a mirror or an amplifier of what the Nigerian’s market
periodic situations have always demanded to dislodge customers for
offered goods or services.
5
Table of contents
Contents Pages
Dedication………………………………………………………. . 2
Acknowledgement…………………………………………….... 3
About the book………………………………………………….. 4
Author’s comment……………………………………………… 5
Part 1
Construct a revealing base on
Nigerian market’s ………….……… …...12
Step 1
Hot business opportunities in Nigeria…………………..…. .20
Primary information ………………………………..…………………..……. 21
Some major industries and resources………….…………………..…….. 22
Some main exports…………………………………………..………..……… 23
Lucrative opportunities / sectors……………….….…………………….....24
Some major opportunities…………………………………………………... 29
Step 2
Hot selling locations ………………………..……………….… 31
Abia…………………………………………………………………………..….. 33
Abuja……………………………………………………………………….…… 35
Adamawa……………………………………………………………............…. 36
Akwa Ibom………………………………………………………………….….. 37
Anambra………………………………………………………………………... 39
Bauchi……………………………………………………………….……….…. 39
Bayelsa……………………………………………………….…………............40
Benue………………………………………………………………….………... 41
Borno…………………………………………………………………. ……. … 42
Cross-Rivers…………………………………………………………….….…. 44
Delta……………………………………………………………………..…….… 46
Ebonyi……………………………………………………………….……….…. 46
Edo……………………………………………………………………............... 47
Ekiti…………………………………………………………………….………... 48
Enugu………………………………………………………………….............. 49
Gombe…………………………………………………………….….………… 50
Imo……………………………………………………………………..……….. 50
Jigawa……………………………………………………………….….………. 51
Kaduna…………………………………………………………….………….... 51
Kano……………………………………………………………….…….............52
Katsina…………………………………………………………….….………... 53
6
Kebbi…………………………………………………………………….…...…. 54
Kogi…………………………………………………………………………..…. 54
Kwara……………………………………………………………….………...… 56
Lagos………………………………………………………………….……..…. 56
Nassarawa……………………………………………………………………... 60
Niger………………………………………………………….……….………… 61
Ogun……………………………………………………………………..…....... 61
Ondo……………………………………………………………………..…....... 62
Osun……………………………………………………………………..…….... 62
Oyo……………………………………………………………………….……... 63
Plateau………………………………………………………………….…...….. 64
Rivers……………………………………………………………………..…..... 65
Sokoto……………………………………………………………..…………..... 66
Taraba……………………………………………………………………........... 67
Yobe……………………………………………………………..…..........…..... 68
Zamfara…………………………………………………………..…................. 68
Step 3
Comprehend
target Nigerian Customers…………………….…………..….. 69
Understanding customers from Nigerian
six geo-political Zones……………………………………………..….…..… 71
Secular categories of Nigerian customers……….……...……………..... 73
The normal Nigerian customers………...…………….….......................... 77
Step 4
Pertinent reasons
Nigerians may be resistant…………………..............…….... 78
Some reasons Nigerian customers may resist……….....................,.... 80
The three major reasons Nigerian
industrial buyers may resist …………………………………….…………..84
The reasons an organization may instigate resistance……….............. 85
Some instances businesspersons
can fuel up resistance………………………………………..……………... 88
Step 5
Learn from booming businesses in Nigeria………............. 90
confirmations made………………………………………………............…. 103
Part 2
Wangle an attractive sales force…..… 107
Step 1
Set a monitoring team…………………………………………. 108
7
Step 2
Build a workable team………………………………………..... 111
Tips for building an enduring Nigerian
customers getting team…………………………………………..………..... 112
Step 3
Integrate competent Nigerian network............................... 113
Tips for building effective networks in Nigeria……………….………. .. 114
Step 4
Charge the sales unit…………………………….…………..... 116
Action powering and efforts sustaining tips…………………................ 117
Part 3
Plot efficient strategies……………...….120
Step 1
Win with canvassing & getting (‘C&G’) strategy............... 127
Plan with derived ‘C&G’ objectives…………………………………….… 129
Maneuver with commonly used
Languages in Nigeria………………………………….…………................. 129
Efik language……………………………………………………….……….... 129
The Hausa language…………………………………………….……………. 129
The Igbo language……………………………………….............................. 130
The Yoruba language…………………………………................................ 130
The pidgin English…………………………………………………………… 130
Influence with common local proverbs…………………......................... 130
Step 2
Deriving insight from ‘C&G’ points of contact…………….................. 132
Step 3
Identifying the right moments to
implement ‘C&G’ stratifications………………………………..................136
Step 4
Establish obstacles to effective ‘C&G’ exercise..………...137
Some ‘C&G’ obstacles involving
individuals of the sales force……………................................................ 138
Some ‘C&G’ hindrances
involving their organization………………………..................................... 140
8
Step 5
Sustain with the actual state of existences
(ASEs) Formulas……………………………………………….. 142
ASEs formulas in
customers getting process…………………………..…............................ 142
The ASEs of target market(tm)………..…………..……………………...... 143
The ASEs of target customers (tc)…………………………...........……. 143
The AESs of an organizations (org)………..……………………………… 143
The ASEs of sector (sect.)…………………………..……….…………...… 144
The ASEs of competitors (compt)…………………………………………..144
The ASEs of competing organizations(comptorg)………..…………..... 144
Self ASEs (x)………………………………………………………………….... 145
Step 6
Effectively monitoring Nigerian
customers getting processes…………………………………………....…. 146
Part 4
Execute super alluring schemes…….. 150
Face A
Step 1
Market Nigerians from ‘C&G’ basis………..………..…….....151
Damaging marketing
research problems in Nigeria…………………………….……………….....153
Valuable information to work with…………………….………………....…155
Interviewing for facts………………………………………………..........…. 155
Sourcing for handy data about Nigerian’s market………………….….. 159
Types of Handy data………...…………………………………….............… 160
Writing customers getting enhancing report………………..............….. 161
Required ‘C&G’ supported marketing tasks…….……..…………....….. 162
Planning for Nigerian’s market fit marketing……………………..……... 163
Winning with
Practical ‘C&G’ fitted marketing steps…………………………………… .164
Step2
Canvass tactfully with Nigerian customers…………..........170
Customers at home………………………………...………………..……….. 174
The busy Nigerian customers……………………………………...........…. 178
The general potential buyers…………………………………………....….. 180
11 super hints of turning them in.………………………………….……….196
9
Step 3
Sell with ‘C&G’ strategies………………………................….197
Using ASEs backed formulas for ‘C&G’ selling………………...……… 199
Being what you sell to Nigerians………………………………....………... 202
Strategizing with your patronage processes……………..….…............. 204
Catching them with payment methods………………………………..….. 205
Selling profitably from shops in Nigeria……………………………..….. 208
Face B manufacturers……………………...……..….210
step 1
Implement ‘C&G’ assisted product
design / re-designing concept…………………………..…….211
Designing hot products for
Nigerian’s market from ASEs formulas………………………………….. .212
Using the Product
designing ASEs of an organization………………………………….…….. 214
Projecting for new product launch in Nigeria…………………….……… 216
Effectively getting new product into
target Nigerian’s market from conception…………………….…………. 217
Face C
Corporations……………………………………….….. 219
Step 1
Add ‘Nigerian-hunted for-values’ to services…………....... 221
Deriving hot Nigerian hunted for values………………………………….. 222
Millions worth little values……………………………………………….….. 223
Step 2
Absorb customers with ‘C&G’ strategies…………..…...…..229
Absorbing Nigerian customers…………………………………............…. 230
Common customers minds distracters…………………………………… 231
Controlling distractions in offices………………………………............… 233
Tips for maintaining good level of concentration………………..….….. 234
Face D
Internet based businesses…………………............ 235
Step 1
Use the internet for Nigerian customers……..…………..… 237
Getting a site ready for Nigerian customers………………………….…. 239
10
Step 2
Load your e-business treasury strongbox..………............ 245
Part 5
Make them die-hard loyal……….......... 252
Step 1
Build a profitable relationship
with Nigerian customers…………………………………….… 254
Step 2
Advertise to sustain ‘C&G’ campaign…………..………..... 256
The Nigerian advert platform…………………………………..……...….… 256
Advert steps to hit Nigerian’s market……..…………………..…………...261
Four rewarding advert options for Nigerian’s market…….…………… 263
Fastening your desired advert results……………………………………..268
Step 3
Promote from ‘C&G’ background……………………….….. 270
Eighteen Nigerian’s market moving promotional steps…….……….… 271
Some great promotions killers in Nigeria……………………………....… 273
Step 4
Make them die-hard loyal…………………………………..…. 274
Making Nigerian customers die-hard loyal……………….…….…………275
11
Part 1
Construct a revealing base on
Nigerian’s market
No matter the views, policies, fears and such positions some may
take against the Nigerian’s market, one beautiful thing is the
market’s ability to reveal within itself the most powerful ways you
can get buyers (customers), for your goods or services and make
real cool money from it .
Then, one may ask, if the Nigerian’s market is there with some super
insight on how to make real money from it, why are some
entrepreneurs, inforpreneurs, netpreneurs, marketers, traders,
corporations, manufacturers, and other businesspersons, not
snatching the opportunity to make the money?
It is quite true that these folks have dreams of making their businesses
grow and constantly yield profits from the expansion of their patronage
rate, which definitely would come from the flow of customers and sales
made. However, here is a hot ready to exploit market and yet many are
not there?
12
We could as well conclude that many businesspersons or
organizations are not sure or that they simply amplify the level of risk
involved to get customers from the Nigerian’s market.
They may be scared of risk or are not just sure of breaking even.
There must be some reasons for such decisions and this is well
understood. For instance, there are many factors that must be
considered before getting Nigerian customers actually flowing for your
offers today. Among these factors to be considered are: How would
you know if target Nigerian customers will be interested in your offers
(goods or services)? How would they even know you have those offers
right now? What down-to-earth effective marketing, advertising, and
other promotional strategies would you use to practically get them
flowing for your offers for real? What medium would you even use to
practically reach them with your strategies? If they would actually buy
from you what means of payment would be the best for them to quickly
pay and the money reach you? If they buy once, how would they be
made to come back to you again and become loyal? Even if the above
is accomplished how would you make the process of getting Nigerian
customers very less expensive for you? In essence, how would you
cost effectively make your target Nigeria customers flow for your offers
right now? Etc.
Why not ask yourself one question and that is if there are solutions to
what ever problems and difficulties there may be about selling to
Nigerian’s market now why can’t I list out these difficulties and find the
solutions as my corridor into serious money raking from the market?
Inversely ask yourself why you should not acquire a tool that would
expose the Nigerian’s market for you like never before and use this as
your pathfinder to hit crazy sales and amazing money from the
Market?
13
Whatever, remember that without calculated risk taking the world
would have remained the same. Therefore, risk taking clears the path
for progress. Progresses in turn yield changes. Changes in a way kill
the fear of the unknown. These situations create awareness.
Awareness generate from moments of observations, studies, and
realizations. Ideas generate from these moments. Good ideas bread
improvements, and then risk taking is an essential step for
advancement.
Tom Bay & David McPherson a popular speaker and executive consultant in the
areas of life management’s team building, and responsibility, were in the same line
of believe.
In their book, “Change your attitudes”, they indicated that, “risk requires us to make
a calculated leap of faith.” They further confirmed their judgment by saying that
“Risk is inherent in living; therefore, recognize risk and research it as an essential
part of your success.”
Thus, risk taking is a calculated leap of faith that is taken for desired
advancements. These advancements would usher in changes. These
changes could be in form of advanced new positioning, levels of
awareness, discoveries, new feelings, beliefs, attitudes, reasoning, etc.
In his book,
“The amazing law of influence, King Ducan brought our minds back to what
happened the period the Voyager II spacecraft went into space, giving back
information and pictures from Saturn, Uranus, Neptune, he said “it carried six
computers on board with 32k of Memory altogether, much less than one
14
thousandth of the capacity of today’s average desktop word processor. Why was
such a sophisticated spacecraft equipped with only 32K of memory? Because it left
this planet in 1977, when the desk top and lap top were only dreams of the future.”
Both are leaders in the change integration consulting practice at Water price house
where thousands of consultants work with global clients in managing large – scale
Corporate transformation. In their book
Straight from the CEO,
Agreed that most markets are no longer confined to previous situations, when they
said, “The world is finally almost whole, for the first time in history. Many of the
formerly closed markets are open and needy.”
15
“Things get better in life by change, not by chance. For things to change in your
life, you need to realize that you must change. Personal mastery is found in taking
action. And one of the most powerful actions you can take is monitoring your own
attitude and behavior in line with your dreams and goals”. Those were the beliefs
and comments of Shawn Anderson
the author of “Soar to the top, rise above the crowd and fly away to your dream”.
Eminem a white American rapper put this idea this way, “Lose
yourself”. Again, despite the envisioned dimness that may loom, you’d
surprise your friends and others around you by starting a sales
procession now, into the Market. While going through this, note that
obstacles must begin to disintegrate, and things must positively
happen no matter the situation.
Donald J. Trump a heavy weight in the business world, in their book, “why we
want you to be rich two men one message”. Co- authored by Robert T. Kiyosaki
to air the view that “You may not have the money at the moment, and conditions
may not be ideal, but that doesn’t mean your mind can’t be working on your ideas
and paving the way to a better future. Things are rarely perfect and having an
active – investor mind will keep prepared and ready for the opportunities that will
surface. Give investment a chance in the most comprehensive way you can; look
for opportunities in every climate. That’s leverage.”
16
In support of the above,
Babara sher
a therapist and career counselor, with Barbara Smith in their book, “I could do
anything if only I know what it was” noted that
“If you can make yourself go after a goal when you’re feeling stuck, you will
activate and expose- all the resistance that is causing you to be stuck.”
In same line of thought they advised that “… we want those messages to blow out
their cover, because once you know precisely what you’re up against, you can
design a strategy to beat it.”
Law 14
Recommended that one should “Pose as a friend, work as a spy”. “There is no
occasion that is not an opportunity for artful spying”.
From all said, you’d confidently need to cultivate the right frame of
mind to establish a base from the integral of the market to learn from,
strategize, and control the desired turn out of events, influence your
17
Nigerian customers getting process, turn Nigerian customers in for
your offers, make your preferred volume of sales explosion and then
the kind of money you’d need to make.
No matter what capacity you are operating your business or what field
you may be in, you would need to integrate others even if they are two
or more and organize yourself and solidly plan to face this
workable money making venture.
You can be ever confident as this is a sure to succeed process and not
all those quick money scams. The process leading to the explosion of
your offers in the Nigerian’s market will start with the establishment of
the required intelligence base. This will involve the gathering of data
around the potentials Nigerian’s market has and the conditions it
generates for offers to explode in the market. Precisely, as intimated,
the power lies in sorting and constructing relevant information that
would describe your targeted Nigerian customers’ periodic heart
conditions and mind sets from the activities going on and fundamentals
of the Nigerian’s market. Then, you’d be lead to set up and wangle a
very difficult to resist sales front that conforms to the periodic insight
provided by the base. This front will carry your offers into the market.
There will be fantastic exposures on how this sales front would be
equipped with some unique formulated core effective Nigerian’s market
oriented customers getting strategies that is sure to work wonders in
the Nigerian’s market for you. You’d identify how to establish sturdy
positions and instances which your structured sales front would then
use to execute some derived killing schemes your target Nigerian
customers would completely fall for while your offers get exploded in
the market. To make the process a sure money making turnkey you’d
discover how to turn your attracted Nigerian customers into a difficult to
break up money yielding loyal base.
18
When you consider all of the above, you will have no doubt that
venturing into the Nigerian’s market for customers for your offers today
has that capacity of providing you an extensive ethnicity that would
bring in a broader scope of complexities, and irregular situations to
tangle with.
19
today’s business worlds.
So, let’s initiate the beaming of the said light on your pathway by
providing ideas on how to discover and gather some guiding
information about the hot selling opportunities in the Nigerian’s market.
Step 1
Hot selling opportunities in the Nigerian’s market
Some of the obvious ways you’d practically discover hot selling
opportunities from the Nigerian’s market are as follows:
20
trades, and business opportunities.
Have a glance on related documentaries.
Join Nigerian’s market targeting chat groups, seminars, etc.
Ask agents from the Nigerian’s market your goal yielding
questions.
Interact with yet others around for sought after opportunities. Etc.
The very large size of the Nigerian’s market has necessitated the
above.
Consider these.
Primary information
21
provision of your goods or services.
The Nigerian’s market consists of about 250 noted ethnic groups and
around 250 different languages that sustain the emerging and
obtainable customs of your target Nigerian customers.
The Nigerian’s market is tropical and there are two seasons: the dry
season (November to March) and the wet season (April to October).
Besides, there is a need to find out the major industries and resources
in the market to facilitate your search for what can be offered.
Find bellow a list and examine some of these major industry and
resources.
22
Nigeria also has a wealth of Tie and dying industries in almost all
parts of the northern region.
Tourism is fast growing in Akwa Ibom, the Cross Rivers e.g.
Obudu Cattle Ranch, Edo, Kogi, Lagos and almost all parts of
the Nigerian’s market.
Weaving is practiced in most parts of the western, the eastern
and other market regions of Nigeria. There is the Aso Oke in the
Yoruba regions like in Ekiti, Oyo, Ondo Osun, and the George
weaving in the east done by the Ijaws and Ibos.
Besides the above, you can also search and identify your selling
opportunities from establishing how to strategize with and provide
needed assistance from what Nigeria exports.
These include:
Crude oil found in Akwa Ibom, Bayelsa, Delta, Ondo, Rivers, and some
other market regions. In addition, Nigeria exports refined petroleum
products, hides, and skin mostly from the northern region, natural gas,
timber from Edo and other market regions, tin, precious stones from
Plateau, and other northern regions.
However, some sparingly tapped and technologically starved industries
and yet to be fully utilized resources will lead to the selling of your
goods or services and the spinning of money for you.
23
Lucrative opportunities / sectors
24
The Children’s world must come in, as there are demands for
clothes, shoes, toys and other kiddy stuffs in all the Nigerian’s
market regions.
25
Nigerians all day through. Thus, a huge market exist for gas
cookers, microwave ovens, refrigerators, deepfreezes, deep
fryers, electric and normal kettles, steamers, cutleries, dishes,
etc.
26
festival, series of fishing festivals, etc, in the Bayelsa, Rivers,
Delta, Edo and other market regions along the river line.
27
the major market regions.
The IT/ICT sector will yield wonderful selling opportunities for you
to exploit. For instance, Nigerian cities keep seeking for industrial
standards and hundreds of thousands of offices need office
equipments/facilities to keep their businesses going smoothly.
Besides, millions of Nigerians from all fields of works need some
of these office equipments for personal uses. They need to
communicate with business associates, loved ones, family
members, friends, colleges, and so forth. All these have given
rise to the demand for computers, laptops and accessories,
telephones and accessories, projectors, printers, Photostatting
machines, security equipments and accessories, state-of-the-arts
office furniture, satellite equipments, business centers, interior
decorations, etc, in all the market regions of Nigeria.
28
beginning to be recognized and nominated and even win big
awards, like the Mtv base musical awards. Tens of thousands of
young talented Nigerians are eager to sing and act and become
stars. Their favorite entertainers all the same would trill millions
of Nigerians who may forgo these ambitions. Besides, Nigerians
love music. They listen to hip-hop, high life, Juju, Afro beats,
Reggae, etc. The Nigerian movie and musical industries are
deeply yearning for development, especially technologically.
These open a large door for the sales of musical instruments,
empty CD’s, recording equipments and studios, good movie
cameras, movie facilities, training facilities, DVD’s, Hifis, home
theaters, musical sets, games, TV’s, etc.
Apart from the above, let us look from another perspective the
opportunities that emerge from some local industries now in Nigeria.
29
The participation in snail farming that is guaranteed to generate
millions of Dollars.
From analyses of the entire points above, you would agree that
Nigerians need thousands of more hospitals and many existing ones
need improvement, equipments, and medical materials.
30
books, etc, barristers and legal practitioners, warehousing, etc.
Again, from any aspect you may look at it, there exist millions of vacuums to be
filled and Nigerian’s is a confirmed huge, dynamic, ‘hot-ready-to-buy’, lucrative
market front that you’d need to enter, get customers, make hit sales and secure
an amazing financial strength.
Let’s now gain access to, list out and consider some of these presently
available practical, hot selling locations that await you in the Major
Nigerian’s market regions.
Step 2
Identify hot selling locations in Nigeria
This step requires you to get into the floor of the Nigerian’s market,
look for, and list those prominent locations that have the activities that
would lead to the need of your goods or services.
31
Note that the entire major markets in Nigeria especially the capital
cities or main towns would need the following regular items (offers)
from you: Automobiles / parts, building materials / equipments,
Bicycles/parts, Chemicals, (for manufacturing of paints, plastics, food
processing, etc) Children’s stuffs (cloths, shoes, toys, Clothes),
Computers and accessories, Cosmetics, drugs,
Electronics/accessories, Educational materials and equipments. Also,
farming equipments, and parts, fast foods/beverages, household wares
(Lamps, Rugs, Interior deco materials etc.) would be highly needed.
The following services (offers) would flourish in all the major market
locations listed bellow. These are, the Aviation services (travel
agencies, etc.), Banking services, Beauticians, catering services,
hotel/restaurant services, clearing/shipping services, Construction,
courier services, insurance policies, internet based businesses,
(affiliate programs, e-books, e-marketing programs, make money at
home plans, soft wares, web site hosting, and designing packages,
etc.), saloon outfits, barbing and Medical services.
This makes it an all-important step for you to carry out and build your
strong Nigerian customers getting intelligence, base on.
Just before then, in making this venture effective, get the map of
Nigeria from the following links:
32
http://geography.about.com/gi/dynamic/offsite.htm?site=http://www.m%
2Dw.com/cgi%2Dbin/nytmaps.pl%3Fnigeria
http://www.travelportal.info/africa/nigeria/maps
http://www.izf.net/upload/Documentation/Cartes/supercartes/nigeria.pn
g
Abia
Umuahia is the capital of the industrialized Igbo market region.
They are Igbos, mostly Christians, from the Eastern part of the
Nigerian’s market.
Also, you can aim at getting customers from the local companies,
traders, government areas, and institutions like the Abia State
University and the Abia State Polytechnic.
Besides, there are other market locations where you can get
customers from, e.g. the Aba Main Market, which is known for its might
in local industries (like shoe making, bags making, clothes sewing,
packaging, etc.). This market is very promising for the sales of
industrial equipments.
33
There is the Ariaria International Market, known for its full stock of all
sorts of locally made items and imported products (vehicles, building
materials, textiles, electronics, spare parts, etc). Customers from all
parts of the country come to buy and resell in this market. A large
target number of buyers can be reached in this market.
Further, get resellers from the Eke Onunwa Market in Douglas road by
Saint Paul Owerri where they sell general categories of goods.
Asnnetu or the Oloeji School Road Market is a big base for automobile
spare parts.
There are big electronic markets too at Saint Michael and Uriehabien.
People are so occupied in the Abia market region that like in other
parts of the Nigerian’s market, almost all services one can think of that
would help business activities grow will indeed flourish.
34
In addition, internet based businesses, repairs of machines,
transportation business, and other services will boom here.
Abuja
The Federal Capital Territory (F.C.T) is the center of the administrative
capital of Nigeria, Abuja.
The territory has the Hausas and full of people from all over Nigeria
and the world just as there are in Calabar, Kano, Lagos, Uyo, and
other major Nigerian’s market regions.
There are nine native languages spoken here and Hausa dominates.
You can get hired vehicles to any part of the region from the Nnamdi
Azikiwe International Airport in the FCT.
The Abuja region is home to as many VIP’s and such diplomatic life
that you can get anywhere in the world.
35
You can target traders and other categories of buyers from these
markets for your offers.
For instance, the Abuja’s market region would be great for the selling
of your Cosmetics, Handbags, jewelries, Shoes, Suits, and other items
the rich would buy.
Adamawa
The capital city of this market region is Yola. They are among the
northern Nigerian’s market. They are mainly Hausas.
From some motor parks in Yola, you can get to other parts of the
region. Besides, there are the Yola, and Zaria domestic airports in
Yola, and Zaria respectively.
In addition, there is the Mubi Airstrip at Mubi from where one can enter
the region.
Apart from the above, there are customers targeting markets located at
Demsa, Fufore, Ganye, Gombi, Song, Toungo, and Yola. Here are
many traditional items at these markets.
36
items the northern Nigerian’s market would need.
Besides, any service that would enhance the activities here would
boom.
Akwa Ibom
Uyo is the capital of this oil-rich and peaceful market region and is one
of your major selling points for almost all categories of goods or
services.
The major languages are the Anang, Ibibio similar to the Efik, and
Oron languages.
You can get into other Akwa Ibom parts from the Calabar International
Airport or from the motor parks at Uyo.
For Instance, you can get young buyers / users for related goods or
services at the University of Uyo (www.uniuyo.edu.ng), a hot selling
point indeed.
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Oil activities make Eket a very hot market for many of offers.
Besides Eket and Iboron, there are many standby buyers who live in
Ikot Abasi, where the Nigerian largest aluminum company is, and
where there are fish and related activities. You can sell in Itu where a
lot of fishing activities also go on. You can sell your goods at Itam,
Ukam, Udua Awan, Aditaga Udo Ebok in Obokakara local government
area, and Udua Nzeit markets, where there is plenty of palm oil.
There is hot demand for oil milling equipments, palm kernel crackers,
shaft separators, agric palm seeds, storages facilities, etc, in the above
areas.
Some other outstanding target markets to sell are sited at the following
towns: Abak, Epe-Atani, Essien- Udim, Etia Ekpo, Etinam, Ibeno,
Ibesikpo Asutani, Ibiono Ibon, Ika, Ikono, Ikobo Ikono, Ikot Abasi, Ikot
Epene, Itu, Mkpat- Enin, Nsit Ibou, Nsit- Ubium, Obot Akara, Onan,
Orikanam, Ukanafun, and Uran. You can get very interesting historic
items from these markets.
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Anambra
Awka is the capital city of this market region, which has 21 local
government areas for you to target selling.
You can get into other parts of the market through some motor parks at
Awka.
One point to reach your target buyers e.g. students is the Nnamdi
Azikiwe University (www.nauniedu.ng), located in the market at Awka.
Other markets are located at the following locations: Awka, Ori Ihiala,
and Nnewi.
Bauchi
Bauchi has many fascinating arts and crafts items. They would
welcome other goods or services that will enhance their activities.
They are mostly Muslims from the northern part of Nigeria and are
Hausas.
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Bauchi, the capital city is a major selling location of the market region.
You can get into other parts of the market from commercial vehicle
parks at Bauchi.
Besides, interested persons can get into the market from the Bauchi
domestic airport. In addition, the Azara Airstrip in Azara can be later
used.
You can get more facts about the market from www.Bauchi-state.com.
Bayelsa
Bayelsa has great selling opportunities in most parts of the region and
fine investment openings in the oil industry.
They are the Ijaws, and are from the South-South Niger Delta region of
Nigeria.
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Yenagoa is the capital city of this other oil rich region.
Which market can you target for your customers in Bayelsa? You
have the Yenegoa Market that is full of all sorts of items where you can
get hot ready customers.
From Yenegoa you can take a boat to Akamagboko Market, where the
large locally distilled gin market there will amaze you. In addition, you
can get fish, plantain, garri, fufu, and other foodstuffs there, another
market point you can target customers for related goods or services.
Another market that can not be left out is the Ogbea Market where
many items can be also sold.
Enter the Diebu Market in Towon Brass and discover a lot of marine
foods and tourism atmosphere enjoyed by most oil workers in the
nearby oil terminals. The market is a place to explore and sell your
relevant goods or services.
There is the fruits garden market at the end of Okija Street where
many fruits are available in large quantity. This is another place where
you can get target customers for fruit juice extractors, storage facilities,
etc.
Boats, boats engines, and parts, cool rooms and facilities, fishing
equipments and parts, Gin distilling equipments and parts, boat
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transportation business and such activities will blossom in this market.
Benue
Benue is a very rich cultural region.
They are part of the Middlebelt Nigerians and are partly Muslims and
Christians.
You can get into other parts of the market from Makurdi.
Benue has some markets located at Ado, Agati, Apa Buruku, Gboko,
Guma, Ala, Logo, makurdi, Obi Ohimimi, Oju, Tarka, and Ukum.
Borno
The culturally intense and historically rich Borno’s market has 27 local
government areas and 28 languages.
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They are Hausas, from the northern part of the Nigerian’s market, and
are mostly Muslims.
You can enter other parts of this northern market region from motor
parks at Maiduguri.
Around the University of Maduguri there is the Center gate market with
its good stock of upholsteries, chairs, and other furniture, etc. Here
you can sell related items.
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There are large quantity of beans, groundnuts, onions, cows, sheep,
and goats in Ngoruashua and Muna markets.
You can gather more facts about Borno’s market region from
www.borno-state.com.
They are hot ready market for Animal’s items, Tourism, and related
services.
Cross-Rivers
Calabar is the capital city of the Cross-river market region, a big tourist
center in Nigeria today.
They are Efiks and are mostly Christians from the Niger Delta South-
South region.
Like other Nigerian’s markets too, you can get into the Cross-rivers
market from any other commercialized part of Nigeria that is eastern
bound and from Calabar get into other parts of the market.
Calabar has a busy seaport from where to enter the market region.
Also, in Bebi there is the Bebi Airstrip and the Obudu Cattle Ranch
Airstrip in Obudu.
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number of schools to target students / young prospects for your offers.
Companies, social groups, car parts, and villages form another
locations and sources to get customers.
Besides, there are many target customers from other markets in the
region.
Akomita Market has palm oil, gin, meat, and cassava in commercial
quantity. Obudu and Ikom towns are homes for the “four-corner”
market, the place of plantain, bananas, cocoa beans, cocoyam, and
palm kernel. There is the Obanigu or the Otanga markets in Ogoja the
home of honey, the Tinapa Calabar, the promising African premier
business resort. Here, the sales of electronics, textiles, foods,
automobiles, cosmetics, toys, books, computers, etc, will indeed
flourish.
Some other markets to target are located at Abi, Blasé, Boki, Etung,
Obubra, Obudu, Yala, and Yarkurr.
You can get more facts about the Cross-rivers market from
www.crosssriverstates.com.
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Delta
Asaba is the capital city of this oil-rich market place.
It is in the Niger delta region of Nigeria and the natives are mostly
Christians.
You can arrive at Asaba and get vehicles into the city. Also, you can
get into the market by air through the Warri Domestic Airport or the
Escravos Airstrip in Warri Escravos.
Also, some markets that are full of different items can be found at
Aniocha, Asaba, Ika, Isoko, Ndokwa Okpe, Oshimili, sapele, Udu,
Ugheli, and Warri, which are nice regions to get target customers for
offered goods or services.
Boats, Boats engines and parts, fishing equipments and parts, and Oil
service firms, will have deep roots, in this market.
Ebonyi
Abakaliki, the home of Abakiliki rice, is the capital of this market region.
They are Igbos, from the eastern part of the Nigerian’s market, and are
mostly Christians.
From some other major commercial vehicle parks in Nigeria, you can
arrive at Abakiliki and get other vehicles going to the other parts of the
market.
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You can get ready customers from the following locations e.g Abakaliki
the rice town, Afikpo, Ebonyi main town, Isielu Ohaozara, Ohaukwu,
and Onicha.
Rice milling equipments and parts, boiling utilities and related services
will explode in this market.
Edo
The historic and culture rich Benin City is the capital of the market
region.
They are members of the Niger Delta region of Nigeria. They belong to
the South-South.
Like other markets, you can enter the Edo market from any commercial
vehicle parks in Nigeria, arrive in Benin, and get to other parts of the
market.
Ubiaja Market has lots of yam. In Benin, there is the Oba Market close
to Ring Road, the New Benin Market in mission road.
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We have the Timber Market along the Lagos Road close to Ugbowo.
The Uwelu Road Market is stocked with Masonia & Obobo. The
In New Lagos Road, there is the New Benin Market, a home of woods.
The major Industrial activities here are lumbering, oil drilling, furniture
making, etc.
Other target sites where major markets are located are at Akoko, Edo,
Equor, Esan, Etsako, Oredo, Orhiouleson, Ovia, and Owan.
Ekiti
Ado-Ekiti is the capital city of this education-driven market region.
Like any other Nigerian’s market region, you can get into the market
from major intercity motor parks or their links from Lagos, Ibadan, and
other major cities parks in the Nigerian’s market.
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Like any other Nigerian University, you can get young and hot ready
users cloths, ladies wears, cosmetics, educational materials, and
related offers at the University of Ekiti at Ado Ekiti.
There are some other major market locations at the Ado, Ado Ekiti,
Aiyekire, Efon, Ekiti Ido / Osi, Ijero, Ikere, Ikole, Ise / Orun, and Mobo
Oye. There is large quantity of traditional items like the Yoruba’s
textiles, the talking drums, herbs, etc from this market.
Enugu
Enugu is the capital city of this market region. You can arrive at Enugu
and get vehicles to the other parts of the market.
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Automobiles and parts, building equipments and materials, medical
equipments, and other industrialized items and related tune-ups will
work well here.
Gombe
Discover great selling openings in Gombe the capital city of the market
region.
They are the Hausas, from the northern part of the Nigerian’s market.
Gombe has the Ashaka and Kaltungo airstrips located at Ashaka and
Kaltungo respectively from where one can get into the market region.
They would buy items goods that other parts of northern Nigerian
market would need.
Imo
Enter this business-inclined Imo region and discover what huge
customer’s base is there.
They are Igbos from the eastern part of the Nigerian’s market and
many believe in Christianity.
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There are 27 local government areas. They speak only one native
language here.
The market points to target for buyers include the Federal university of
Technology (www.futo.edu.ng ), the Imo state University in Owerri and
some other institutions, companies, social groups and motor parks.
Jigawa
You can get into the market from any other parts of Nigeria by arriving
at the capital city of the market region, Dutse.
They are Hausas from the northern part of Nigeria and many believe in
Islamic religion.
Some markets to get customers from are located at:- Auyo, Babura,
Bosuwa, Buji, dutse, Garki, Gumel, guri, Gwiwa, Hadejia, Kafin
Hausa, Kazaure, Maigatari Miga, Ringim, Roni, Taura, and Tankwasiu.
You will sell items that other pars of the northern Nigerian market
would need here.
Kaduna
Enter the historic Kaduna region and reap from the many commercial
activities gong on in it.
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They are Hausas from the northern part of Nigeria and many believe in
Christianity.
Enter the market through land and arrive at the major cities including
Kaduna from where access to the other parts of the region is opened.
Besides, enter the market by air through one of the busiest airports in
Nigeria -the Kaduna International Airport.
You can target selling items students would need at the Ahmadu Bello
University (www.abu.edu.ng), the Nigerian Defense Academy,
(www.nda.edu.ng) and other institutions in the market.
Some other major markets to sell in Kaduna are Benin Gwari, Chukuri,
Giwa, Igbasi, Ikara Jaba, Jemae, Kachia, Kaduna, Kauru, Kudan, Lere,
Makarfi, Sabongari, and Zaria.
Kano
Enter Kano and enjoy one of the richest cultures and business
opportunities that would lead to great sales dividends.
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They have 4 native languages and 44 local government areas-- the
largest in Nigeria.
Kano has the highest population in Nigeria today. And one of the most
commercialized markets in Nigeria.
They are very rich in herds and vegetables and would buy items that
other parts of the northern and busy Nigerian market needs from you.
Katsina
Katsina is the capital city of the market and one of the major spots to
enter the market.
Air route needs are taken care of by the Katsina Airport in Katsina.
Most of the items that would flourish in the Northern Nigerian’s market
would boom here as well.
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Kebbi
Skim through Kebbi the headland of Dorba and Argungun fishing
festival in the northern part of Nigeria and discover those things to sell
to the market.
Among the cities, to enter apart from the market locations of Kebbi is
Bernin kebbi the state capital.
Bernin Kebbi and Tuga Airstrips in Bernin kebbi and Tuga respectively
are venues to get into the market.
Some other major market to target selling are located at, Agaski,
Arewa, dandi, Augie,Bagudo, Birriri Kebbi, Bunza, Fakai, Jega, Kalyo,
Maiyama, Sukuba, Shanga, Wasugu, Yarri, and Zuru.
They are very rich in cows, goats, sheep, fowls, hides and skin, and
vegetables.
Like any other northern Nigerian market, they are hot ready for your
irrigational equipments, slaughters equipments, Animal husbandry
facilities, drugs and medical equipments.
Kogi
Lokoja is the capital city of this interesting market. From Oyingbo,
Agege, Ojota in Lagos state you can board Macarpolo bus, mini and
other buses, cars to Lokoja or Okene where you will find other means
of transportation e.g. taxies, buses, bikes to where you wish going.
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Ajoakuta, from where you can enter the market.
The common and most used languages are Ebira, Igala, Kaba, Ogoti
Ebira Koto, and English
As another target market spot you have is the Kogi state university at
Lokoja.
In addition, like you can do in other market regions plan and use the
state owned TV and radio stations to reach target customers in
Nigeria. E.g. use the NTA, Kogi / Fm radio Station, Otite Radio Am
station, full of loved local content and received by the whole of Kogi, to
reach and inform thousands of target buyers from the region about
your offers.
Besides, you can target customers from Okene Central Market, which
is the biggest in the region. They sell clothes, electronics, building
materials, foodstuffs, chemicals, etc, there.
There is also the Lokoja Central Market. Here there are markets for
electronics, cars, clothes / textiles, foodstuffs, etc.
Fishing activities blossoms at the Aingba Market. You can sell goods
or services that will enhance these activities.
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In addition, you will find palm oil, iron ore, limestone in Okene and sell
related goods or services.
Kwara
Ilorin is a good place to make sales as the capital city.
The capital city can be a good transit to other parts of the market.
Lagos
Ikeja is the capital city of this most commercialized market region in
Nigeria.
They are Yorubas. They are among the western Nigerian’s market.
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Enter Lagos by air via the Muritala Mohamed International Airport at
Ikeja and the Magbon Airstrip.
People from all works of life and other places from the world live in this
great city.
The most common language in Lagos is the Pidgin English, and then
the Yoruba, Igbo, Hausa and Efik / Ibibio come along as the most
common local content.
There is the Computer Village, a very large market in Ikeja for used
and new computers, mobile phones and accessories of various
makers.
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you can get musical system of all makes and sizes (hifi, home theater,
CD, DVD players, recorders, duplicators, etc.).
There are television sets of all kinds and makes. Get electrical
appliances / equipments / materials (cables, switches, bulbs, etc.),
generating plants / parts, building materials, refrigerators, deep
freezers, motor saw, grinding machines, milling machines, household
appliances, automobile spare parts, etc. Customers troop in from all
over Nigeria to buy things for personal uses or for resell purposes.
There is the Coker Market the home of building materials. Here you
can find all types of building equipments / materials like the cement
mixers, cutting machines, etc.
In Ladipo Market, you can get any used or new automobile parts
(trucks, cars, vans, Lorries, jeeps, trailers.
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There is the Oshodi Market, a highly commercialized area, also a trade
king on its own. The market is full of electronics and accessories, used
clothes, shoes, textiles, building materials, household equipments,
machineries, etc.
The Berger Cement area of Lagos around the mile 2 is full of all sorts
of vehicles (cars, Jeeps, trucks, trailers, vans, Lorries, you name it).
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The whole of Lagos is full of so much commercial activities that the
region can be said to be a big trade center and a very hot ready market
for any of your products or services.
In Lagos, there are all supporters of the major league in Europe and
America. Millions of men in particular watch Premier, Champion
league, Laliga matches. Like in other major Nigerian cities, these
football fans would buy items that carry their club’s logos.
Nassarawa
Lafia is the capital city of Nassarawa and is one hot location to hunt
customers.
They belong to the Hausas from the northern part of the Nigerian’s
market.
Some of the major markets you can target customers from are located
at Akwanga, Awe, Doma Karu Kefi, Lafia, Nassarawa / Eggon, Obi,
Toto, and Wamba.
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Niger
Minna is the capital city of the Niger market region.
They are among the Hausas from the northern Nigerian’s market.
From the River Niger, you can get into the market through the waters.
Through the other parts of the Nigerian’s market, you can get into
Minna and go to other destinations.
There is the Minna Airport and the Shiroro Airstrip, which will assist air
travelers to the region.
There are many locations and sources to sell to, which include the
Federal University of Technology, Minna (www.futm.edu.ng) and some
other institutions, companies, villages, and social groups.
Ogun
Abeoukuta serves as the capital city of the Ogun region.
The locations to get customers from are the business centers, hotels,
social clubs, schools like the Federal University of Agriculture in
Abeokuta (www.fuaab.edu.ng), other institutions, companies and other
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markets located at Abeokuta, Ado-Odo/ Otta, Egbado, Ewekoro,
Idarapo, Ifo, Ijebu, Ikenne, Ime-ko-afon, Ipokia Odeda, Odgbolu, Ogun
water side, Sagamu, etc.
Ondo
The capital city of the Ondo market region is Akure. Like other capital
cities, Ondo is one of the foremost customers’ getting locations.
Penetrate the market from other parts of the Nigeria through air, land,
and sea.
Osun
Osogbo is the capital city and one of the most commercialized cities in
the market from where to target customers.
They are among the Yorubas from the western Nigerian’s market.
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Osun has one airstrip at Oshogbo for air travelers to get into the
market.
In addition, you can get into the market from other commercial cities in
Nigeria.
Presently, the region has 28 local government areas. The market has
one native language.
Besides, to give ideas of what to sell in Ilesha, there is rice and cocoa.
Oyo
Ibadan is the capital of the Oyo marker region.
This is the largest city in Africa and the home of the oldest university in
Nigeria, (the University of Ibadan, www.ui.edu.ng).
Ibadan has a domestic airport from where you can enter the market.
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has great markets for electronics, foodstuffs, building materials,
textiles, clothes, etc.
There is the Ogunpa Market, which flourishes with Aso Oke (traditional
Yoruba textile) and other textiles and the gate market, which sells
electronics, spares parts and other items.
Oyo’s market region is the heart of the Yoruba’s origin and like other
western’s market region, there would be need for educational products.
Plateau
The capital and most commercialized city of this windy market region is
Jos.
You can enter Jos from other parts of Nigeria. They are among the
Middlebelt Nigerians.
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Kanke, Mangu, Mikang, Pankshinriyom, Shendam, and Wase.
Rivers
Port Harcourt the garden city of Nigeria is the capital of Rivers.
Go into the Oil rich region from other surrounding regions like Aba,
Calabar, or Uyo, or use flight from other airports from Nigeria to the
Port Harcourt International Airport.
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Yet other market locations are at Akuku Toru, Asari Toru, Degema,
Emohua, Etche, Obio / Akpor, Ogu / Bolo, okrika, Omumma, Opobo/
nkoro, and Tai.
Generally, this market would need goods or services from the fishing
industry. In addition, Oil services firms would flourish here.
Sokoto
Sokoto main town is the capital city of region.
They are among the Hausa/Fulani from the northern Nigerian’s market.
Among other activities, they rear a lot of goats, sheep, cow, fowls, and
engage in other types of farming, leather works, tie and dying, trading,
tailoring, and such that go on in other northern Nigerian markets.
You can catch up with the market from Abuja, Minna, Lagos, and links
from other major cities in Nigeria. Take a flight from other major
airports to Sokoto at the Sadiq Abubarkar III International Airport.
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For more facts about Sokoto visit www.sokoto-state.com.
Taraba
Jalingo is the capital and one of the most commercialized cities of the
market region.
Search out the market from some other northern cities of Nigeria.
In all, you can target your customers from the hotels, villages, social
clubs, associations, colleges, and other companies.
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Yobe
Yobe has Damaturu as the capital.
Find this market from direct links or cities from other northern regions
of Nigeria.
Zamfara
Gusau is the capital city of Zamfara. The region embraces the Sharia
rule.
Like for any market region, you can get links and make a way into this
market from other Nigerian cities.
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Some of the major market locations to target for offers are Anka,
Bukkuyum, Bungudu, Chafe, Gusua, Isa, Kiyama, Maradun, Mani,
Shinkafi, and Talata / Mafara.
They would need the items and services other northern Nigerian’s
market need.
The next step is to look at and list out those angles of peeping at the
hearts and deeply understanding those you will target as your Nigerian
customers. This brings in the next important information needed to
build your required customers getting intelligence base on.
Step 3
Comprehend target Nigerian Customers
Following some analyses, the best logical way you can commence this
process of understanding your target customers would be to group
them into easy to study and assimilate groups.
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Meanwhile, it has been hinted that the periodic Nigerian market’s situations brew
the hearts conditions of target customers more than anything does. Inversely, the
conditions of target Nigerian customers’ hearts reveal the positions the Nigerian’s
market periodically takes.
Again, use the market situations and their prevalent ways of living to
establish the information you’d need to build and integrate this part of
the sought after intelligence base.
For the moment, note that every Nigerian customer is unique and we
can never establish as one, the very clear-cut behavior of more than
one Nigerian customer. However, we can establish the common
behaviors, attitudes, goals, hopes, likes, and cultures of the target
customers.
Note: like previously said, the periodic events in these zones affect and
generate newer ways of thinking, ambitions, and purposes of living.
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At the end, the following ideas would lead to what your targeted
Nigerian customers from the six geo-political zones would be like. Note
that the figures sited in the following deliberations are only estimates
brought in to give you ideas of what the population is like.
(A)
Most target customers from the northern part of Nigeria, approximately
43,000,000, would need businesses to be organized, and operators
honest, trustful, skillful, loyal, and expects more direct approach while
making offers.
They would want your business organization to avoid prying into their
privacy.
The males mostly engage in deep trading. They are great merchants.
(B)
The western Nigerian customers of about 31,000,000 are business
oriented, highly motivated, peace loving, wise, easy-going and
cautious. They are merry makers, long talkers, praise lovers,
respectful, the most educated Nigerians, dance and music lovers, and
highly cultural. They believe in a blend of deities (Christianity, Islam,
and paganism).
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These people are mostly the Yorubas.
They are mainly from the Ekiti, Lagos, Ogun, Ondo, Osun, and Oyo
market regions of Nigeria (south westerners).
One little thing about the Yorubas, which can help us further
understand them is if any clash should occur between some one and
anyone of them, they are likely to recede to the background and
endeavor to gain from the situation. They are very calculative.
(C)
The target customers from the eastern part of Nigeria consisting of
about 27,000,000 are mostly the Anangs, Efiks, Ibibios, Igbos, Ijaws,
Isekiris, and other tribes.
These tribes come from the Abia, Akwa Ibom, Anambra, Bayelsa,
Calabar, Delta, Eboyin, Edo, Enugu, Imo, and Rivers market regions of
Nigeria (the South-South and South-East).
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These groups can be identified and established from their common
standards of living, ways of life, professions, cultural backgrounds,
educational achievements, and experiences, goals in life, and beliefs
that are rampant in the Nigerian’s market today.
(A)
The first category of the secular potential Nigerian customers can be
taken as those who would sternly scrutinize organizations, personnel,
products and before allowing themselves to be talked to or be directed
/ guided in any form for patronage.
They would check and seek to balance, the standards, prices, life
expectancies, conveniences, and needs fulfilling capabilities of the
goods or services before buying.
For the above reason, we can call them “value and convenience
conscious.”
Note from the above that they would require the most captivating
methods in terms of marketing maneuvers and the very best they can
obtain from an organization.
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them hunt for the same qualities.
Thus, direct major buyers like the rich potential individual customers,
Industrial buyers, institutions, governmental agencies, representatives,
and corporations in Nigeria justifiably dominate this class of customers.
(B)
Let’s take this other class of hoarded customers in Nigeria as those
who wait for the right time, conditions, and financial strength to buy in
order to solve certain biting, persisting, frustrating problems or fulfill
other pressing needs.
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For Instance, most Nigerian women who save and plan to buy
wrappers and other textiles, bags, shoes, jewelries, etc, for occasions
belong to this class of buyers.
(C)
There is another class of customers we can call the “core impulse
buyers.”
At times, they buy because they have come across and instantly
believe they need or feel attracted to, and make a hasty decision to
buy certain.
This means that these Nigerians can buy what they did not plan for,
provided they suddenly develop a strong desire, or are strongly
inspired, motivated, driven by curiosity, and feel rigorously steered to
own or obtain the goods or services you may offer at a given point in
time.
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(D)
Lastly, there is this class of Nigerian customers who are just there
without belonging to any of the above groups of buyers.
For instance, some would be in class A and move to B when they feel
it is necessary.
One thing about these customers is that they could have their minds
easily changed by friends, family members, colleagues, and
circumstances.
It would be discovered that they would like to join the bandwagon than
any other class of Nigerian customers.
Believe me, there are millions of free buyers in the Nigerian’s market
today.
This class comes up for their basic or common needs, which your
offered goods or services could fill.
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The mergence of these common needs with the market’s situations
can lead to the understanding of your target customers.
Now let’s stop for a while. If we analyze all of the above, you would
identify certain findings as representing that of anyone that can serve
as your targeted average Nigerian customer (the normal Nigerian
customers).
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watchful and ready to pick any indication of insincerity.
• Millions (especially the women) would be comfortable concealing
their true feelings from those who may seek their opinions.
• They would hate intimidation and when the hit is on them, they
would likely find a subtle way to pay back.
• They rarely allow problems to bother their minds and have a
strong focus on what they wish doing. For instance, Nigerians
are among the happiest people on earth today.
You know, the above findings bring to our minds the belief of many
councilors in the field of human relations. That is, to fit in hearts capturing
incitements you’d need to learn and avoid what would strip off your
maneuvers, by deeply understanding that one. This forms another eminent
platform to identify, build on, and work with.
Step 4
Pertinent reasons Nigerians may be resistant
Here you are called to look into the diverse available sources and
from time to time be in those capacities of gathering the most common
complaints, constant fears, enduring wishes, frustrations, common
dislikes, lasting hopes, expectations, and established criteria for target
Nigerian customers patronage. And in case of industries, the hunt
should be for sustained cultures, common industrial incompetence /
lacks, policies, etc. Then, place the right tools in order to swiftly,
conveniently, accurately and effectively identify, then establish what
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will logically or judiciously cause your target Nigerian customers to
raise anything within themselves to prevent your implemented
marketing / selling maneuvers (customers getting maneuvers) from
having any effect on them, especially as would lead to patronage. We
can call these, the pertinent reasons Nigerian customers may be
resistant.
Shawn Anderson, the author of “Soar to the top, rise above the crowd and fly
away to your dream”
puts it this way “Success become probably when you REJECT failure and all
momentary set backs that could impede the ultimate achievement of your dream.”
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Some reasons Nigerian customers may resist
Believe me, they will really know about any business than could be
thought possible.
For instance, I often sit down among some people in drinking parlors in
most public places, brainstorming, chatting about businesses, and
seeking to understand Nigerians deeper. In the process, I discover
how much the local people know about businesses or companies that
operate around them.
The point is, if for any reason they happen to spot something wrong
with what your business provide for them, know in good faith that there
would definitely be a “wave of murmur” or gossip about the identified
flaws in the market.
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of sentiment.”
This sort of situation would often get worse as most target customers
may not let the seller or others know why they (the customers) fail to
yield in for patronage.
It is true that many Nigerians are deficient in reading and writing the
English language, but they have effective ways of getting information
across among themselves.
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This is affecting the average Nigerian customer’s acceptance of what
they believe is not part of them. The Nigerian masses have strong
values for their locales. They would inherently protect these. In fact,
they are shedding off some conflicting western cultures. Even if they
would need technology, they need their values along.
Many of target Nigerian customers believe that handing over any item
with the left hand would yield evil. Salespersons who fail to note this
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may face a tangible passiveness in response.
Most Nigerians believe that what happens in the morning can affect the
way the whole day goes. They apply this to the beginning of weeks,
months, and years.
Some customers believe that eating snakes, bats, cats, snails, dogs
and some other animals are abominations. Others deify these animals
while others in other parts of the country eat them.
The point is, if a territory, town, or city that promote these beliefs are
targeted and revered, hated, or avoided colors are used (e.g. red,
black, white), animals (e.g. black cat, snake skins in bags, shoes,
belts), slogans, pictures (e.g. half naked women, etc,), characters in
adverts / marketing or selling maneuvers are employed, there will be
resistance.
For instance, some high salary earners would not like to bring
themselves down in the public, to buy what they believe belongs to the
low-income earners.
This class of customers would be shy to buy if offers are sold in the
public or very open place.
They have their ego to protect. Nigerians like belonging to certain class
and would do everything to protect their interest there.
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Apart from the above fact, if research is on, some shy potential
customers may hide resourceful hints, which would have put the
marketing strategies on a winning phase.
8) If the customers begin to feel that your offered products are not
suitable for the season, their climatic conditions, weather, or
geographical locations, they may find it unwise to patronize. Imagine
selling raincoats in the hot northern part of the Nigerian’s market and
low axis cars in erosion- affected parts of the Nigerian’s market.
These are just a few among a host of other reasons you may be
resisted by your target individual customer.
Apart from the above, Let’s face the three major reasons possible
industrial buyers may discontinue.
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industrial equipments. Of course, many engineers lack the
knowledge to operate or repair some equipments, which their
organizations would have bought from you. If these organizations
must buy, they must bring in expatriates from the country of origin of
the equipments. Therefore, even if these organizations need some
of the equipments, it would make a whole lot of sense not to buy
due to the huge cost associated with the maintenance and even the
shipping. Thus, they would seek the alternative.
Now, let’s consider some of the reasons your organization may initiate
resistance.
These are:
For instance, you would have heard or read that certain millions of
Nigerians die of some sorts of illness every day, go hungry, cannot
read and write, etc.
For the sake of clarity, these figures are there but not as painted when
viewed from a sales generative standpoint.
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It does this by creating the illusion in the organization, that these huge
figures of potential buyers are not there, capable, ready, literate
enough, are ill, unhygienic, etc.
The point is that they are killing the motivation your organization would
have otherwise put forth to examine and explore the Nigerian’s market.
In addition, they may put forth feeble efforts that can lead to Nigerian
customers considering them as insincere and as a result, a good
degree of resistance will set in.
If your organization pushes to enter and sell but is really hit by the
scare of the “monstrous-numbers” their activities would be stymied and
the average Nigerian customers are very likely to read any feeble
efforts and would be exposed to resisting the organization.
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2). The lack of awareness can make your organization miss out of the
Nigerian’s market.
3). The lack of convenient shipping and handling facility would make
your organization’s products uncomfortable to purchase.
Industrial buyers in Nigeria have a strong yearn for cheap, fast, and
convenient means of conveying their consignments to them.
4). The failure of your organization to create and make popular the
advantages and the opportunities associated with offered goods or
services can make Nigerian customers passive about patronage.
5). The fear of taking risk from all aspect of it is another factor, which
can cause your organization to lose out from the Nigerian’s market.
6). The above point can be exhibited by designing web sites that
primarily have no intensions of serving customers from the Nigerian or
African markets.
For instance, in their web site(s), your organization can reflect the
above by depicting, referring, uncaring, and discriminating approaches
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from published policies, terms of use, conditions of services, etc.
8). Failing to make proper arrangement e.g. door to door delivery, with
courier service organizations that have presence in Nigeria for
shipment of parcels to customers.
Apart from the above, there are several instances you as the individual
businessperson or the seller can originate resistance from Nigerian
customers.
This will find another way to affect the level of acceptance of the
Nigerian customers. Besides, sickness, relaxed attitude to work,
procrastination, some less appealing attitudes or behaviors, can be
inherited and at the end negatively influence the ways targeted
Nigerian customers would view them. These are capable of fronting
some real amount of resistance.
2) Indiscipline on your part can negatively affect the way your target
customers would accept you.
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3) The social, political, and economic influences from your
neighborhood have ways of affecting you individually and hence your
success height when marketing.
5) When you fail to channel you, energy, aura, or spirit into the venues
where customers would be positively attracted for offers and both
goals, resistance can set in.
Conclusively, the above cases reveal one fact; while going for your
business or selling goals, you need to project, identify, and engage in
Nigerian customers desired, required, expected, needed, and accepted
business activities. The market’s situations call for that.
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Step 5
Learn from booming Businesses in Nigeria
The method I yielded to for this was to look into the major sectors in
the Nigerian’s market, studied, and listed out many complaints, fears,
disappointments, expectations, limitations, reasons for resistances,
nature of the average Nigerians who make use of the available goods
or services in each of the sectors. Analyzed and established common
needs, hopes, desires, etc, of customers in these sectors. Prepared a
list of what they would require as criteria for their repeated patronage.
Then I looked again into the sectors to select some business
organizations (one for each sector) that have gone through many odds
and directly heeded these criteria for patronage and are getting flows
of customers. At the conclusion, I prepared a list of confirmations made
by booming businesses in the cross section of the Nigerian sectors, as
the lessons taught or criteria for patronage set by the Nigerian’s
market.
From the above background, you can prudently use the behaviors of
successful business organizations in Nigeria, to periodically plan,
establish, and plot your survival track by dealing with the target
Nigerian customers as required, while pumping your offered goods or
services into the market.
For instance,
AVIATION
VIRGIN NIGERIA
They were previously Nigerian Airways, but in the year 2004 they
began floating as Virgin Nigeria.
This was after the federal government secured 51% and Virgin Atlantic
49% of the organization.
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With the standards, cognate experience, quality service delivery and
other great airline disposition of the Virgin Atlantic merged with the
determination, focus, and zeal of the new birth Nigerian contributions
to the new airline, Virgin Atlantic has already comfortably secured one
of the foremost airline positions in the industry.
For instance, in the field of product designing, they launched the online
payment system in July 14, 2006 to facilitate easy and convenient
payment for their customers.
In all, the standard they adopted from Virgin Atlantic, the friendly and
decent operating environment one can enjoy now, the great oversight
of the chairmanship of Conrad Clifford, the magnetic advertisement
programs, among other factors, are getting Virgin Atlantic on the verge
of becoming one of the most reliable airlines in the world.
BANKING
One fascinating thing about the bank is its determination to retain the
same brains behind its oversight and other activities. For instances, as
at the time of completing this book (September 2006), Intercontinental
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still had the same board of directors that started the bank with them.
That coercion of their labor force has yielded great rewards. For
instance, they remain one of the biggest banks in Nigeria today.
They are regularly recharged with innovations, service development,
and product brands introductions (they have the highest number in the
sector).
This kind of financial strength has backed and stimulated their interest
in SME financing, mortgage, capital market, insurance, etc.
BREWERIES
GUINNESS
‘The Black Uncle’ (the name I call it), Guinness, initiated its operations
in Nigeria through trade importation and distributions in the forties.
Besides, persisting in brewing the rich dark tasteful and very enjoyable
beer, Guinness has been involved in the activities of Nigerians, to
sustain their competitiveness.
They go the extra mile to blend what they have (their blackness in
particular) with the culture of the consumers, and register a serious
eagerness to stay and play in the hearts of the consumers.
For instance, with the support of their parent company Diageo Plc,
Guinness is known for the promotion of Nigerian arts and culture
through their series of sponsorship of art competitions and artistic
works.
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Today Guinness brands include foreign extra stout, Guinness Extra
smooth, Harp, and Malta Guinness.
Let’s consider the way Nigerian Breweries Plc has been striving to
comply with the market criteria for patronage.
I noted the will of making use of the available opportunities and taking
charge of events while making themselves relevant to the industry in
them.
In their kitty, they have Star larger beer first brewed in 1949, Gulder the
Ultimate in 1970, Maltina in 1976, Heinekens that re-entered Nigeria in
1994, legend stout in 1992 and Amstel Malta in 1994, Gulder Max in
2006.
Everybody practically gets involved and this has helped bring Gulder to
its esteemed position in the Nigerian’s larger beer world.
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Besides, Gulder, Star the “bright one” in the Nigerian’s larger
environment, has sponsored some musical talent hunt shows where
many of less privileged upcoming musicians believe is a sure part to
stardom.
Apart from the local TV stations, these shows appear in the Cable as
well, making the average consumer feel big seeing their favorite beer
rise.
There is another name in the industry that has been adhering to certain
criteria for patronage. This is Mr. Biggs, but this time it is in the
restaurant field.
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MR BIGGS
Mr. Biggs is a subsidiary of UAC foods in Nigeria.
When you talk of Nigerians’ most common and favorite restaurant, Mr.
Biggs must come up.
For instance, with over 175 restaurants in 48 cities, and still growing
they are the largest retail foods business in Nigeria.
They identify the moments they can make most sales and take charge
of the events there in. For instance, they take advantage of children’s
days, valentine days, Muslims festive periods, charismas / new year
day, etc, to offer their highly esteemed consumers with Convenient
tasty snacks, African and continental meals, ice creams, drinks
delivered promptly by gorgeously and neatly dressed personnel in
attractive and hygienic premises.
COMMODITIES
They are makers of Omo, the king of detergent powder in Nigeria, Key
Soap which is listed as one of the items required for marriages in some
parts of Nigeria, Close up tooth paste used by most students, and
homes, and Lux Beauty Soap. Other products are Pears Baby
Products found in hundreds of thousands of homes, the old Vaseline a
petroleum jelly loved by millions of Nigerians, Lipton, the yellow label
chief of teas in Nigeria, and the enduring Blue Band Margarine.
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For instance, to meet up with emerging standards obtained from the
market, they keep improving the designs of packages and wraps, the
scents, and the texture of their products.
COURIER SERVICES
DHL
They go deep into the Nigerian’s market and carry along customers.
Like the others, they continue delving into the Nigerian market
background to operate.
DHL has two Boeing 757 airbus that come in daily five times a week
from Brussels bringing materials for west and central Africa.
LG
This former Gold star electronic manufacturer established in 1958,
changed its name in 1995 to LG.
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LG has ventured and grown big in Nigeria with a spread of many of
their products like air conditioners, refrigerators, handsets, TV’s,
musical systems, and other household appliances into all Nigerian
major markets.
Let’s focus on the phone market to discover what Nokia has been
doing to ensure continuous patronage.
NOKIA
Nokia has built a strong relationship with Nigerians by integrating
Nigerian content into their products and having the most brands that
give Nigerians an extensive spread to choose.
For instance, the ‘E’ and ‘N’ series (N73, N90, N92, N93i) and many
others are all wonders.
Its spread in the Nigerian market made it sell one billion phones in
Lagos, Nigeria, in September 2006.
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Truly, they have blended well with Nigerians and Nigerians deeply feel
Nokia. They have stood behind businesses, relationships, and families
in Nigeria.
CADBURY
Cadbury, the king of chocolate in Nigeria, has years of experience in
the industry and the Nigerian market.
They know the treats that get Nigerian children demanding their
products.
They are the makers of loved Bournvita, Choko Milo, TomTom, among
other great products.
They know whom their major consumers are and play in levels that
periodically favor these consumers.
COCA COLA
Coca-Cola launched its presence when it was incorporated in
November 1951 to bottle and sell carbonated non-alcoholic beverages.
In a market like the Nigerian’s, they knew beverages would sell a lot.
Coca-Cola identified the opportunity it was exposed to and was willing
to stay in Nigeria and exploit it.
Before the recent boom in advertisement Coca- Cola had taken the
initiative and had been in the front seat.
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That early stage of serious advertisement is among what got Coca-
Cola’s other strategies working.
They take control and establish good grounds for their operation.
For instance, They have their own task force to ensure they protect
their products from adulterations.
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MAY & BAKER NIGERIA PLC
They look within and put in order their organization for effective
operations in the Nigerian’s market.
For instance, they fuel the spirit of innovation among their staffs
through innovation employees’ awards, which commenced in 1997.
SHELL
Today in the Nigerian oil and gas sector, Shell stands out as one of the
major players. Even if it has clashes with local communities it operates
from, shell has a good record of being socially responsive.
It is the only company that publishes the tax and royalties it pays the
Nigerian government.
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However, in the area of corporate responsibilities, in 2005 Shell
introduced the Sustainable Community Development (SCD) in oil
producing communities. They went into strategic partnership with the
government, local and international development organizations, the
communities and other stake holders, to increase the resources that
can be offered and empower local communities to take the lead on
their developmental issues. Under the SCD program, Shell aims at
building schools, hospitals, and other infrastructures.
Shell signed $18 million (N 23.4 billion) partnership agreement with the
United Nations development Program (UNDP) aimed at fortifying local
level governance, biodiversity and health, particularly HIV / AIDS
control and prevention.
Shell’s concern for local content gave birth to the appointment of Mr.
Basil Omiyi as the Managing Director in 2004.
TELECOMMUNICATIONS
GLOBACOM
Glo took the initiative and moved ahead to design core Nigerian-
market starved products, and offered them at affordable prices.
For instance, Nigerians bought lines for N36, 000. The participation of
Glo reduced the price to N250 now (2006). In addition, the
denomination of the recharge cards is now N100, N150, N200, N500,
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N750, N1000.
Glo has the pride of introducing the pay per second billing system into
the sector. Also, Glo has the Blackberry, a business enhancing
wireless device equipped to send and receive e-mails, good for web
browsing, etc, mails from Txt 2 mails, friends and family, pre paid
premiums, multi media messaging service (MMS), talk now, magic
plus, Glo direct, Glo mobile internet, profit max plus and Glo fleet
manager and m-banking.
Considering what Glo has done for the Nigerian telecoms sector, it is
evident that Glo came in with a great level of sensitivity and swift
responsiveness to local consumers’ needs.
STARCOMMS LIMITED
In October it became Nigeria’s leading total communications solutions
providing company thereby providing voice, data and fax.
Besides the above, the followings are some among yet many other
organizations / brands that have good command of customers in the
Nigerian’s market by heeding some established demands of the
market: Beko, ADC airlines, Afrijet, British Airways, Compaq, Dana
Groups of companies, Dell computers, Ecobank plc, First Aluminum,
Hewlet Packard, Nestle, PC outlets, Sagem, Samsung, Seven up
bottling company, and SONY.
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Confirmations made
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things truly exist between them and the business organizations serving
them and you’d need to know these.
For instance, if you have to sell some software, solar lamps or some
kind of equipments to targeted Nigerian market and the customers
therein, you’d need to be analytical with the use of the base, i.e. if they
would really need you but live in rural areas, have determined spirit to
succeed, have certain economical deprivations, are eager to buy, to
make money then why not slice the price of your offers, get a means of
reaching them, cut the cost of production, be strategically located
where you can reach them with your offers and strategize to get them
flowing. Conform your customers getting strategies to the demands of
the market and you will make real money quote me. Nigerians are not
that poor. The fabricated base would help you in analytical directions
as this to make your money as we are going to see.
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In view of the above and following some analyses, we can in review
claim that your organization would need to:
Again, the information your recommended sales force will need would
be as revealed from findings around, the ideas of where to offer your
organization’s goods or services. These ideas would have emerged
from the acquired knowledge of the following listed findings:
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Meanwhile, many organizations have persistently incurred huge
financial loses from recruiting and paying incentives to wrong sales
personnel, amending damages caused to customers, acquiring
facilities that would not be productive or yield squat results, etc.
In order to tackle the above, and for the sensitivity of the Nigerian’s
market, as confirmed by your above fabricated intelligence base, there
is a need to put up that required more cost effective, focused, self-
sustaining, self re-engineering, more result yielding sales front to work
with.
You’d actually need this front to push those goods or services in your
possession into the Nigerian’s market.
The next part of “How to get more Nigerian customers today will target
the most cost effective, prompt, and sleekest ways your organization
can wangle, hit the market, push in your offers and make pure money
with the required Nigerian’s market penetrating sales force that is
oriented from the above intelligence base.
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Part 2
Wangle an attractive sales force
So here we are, the seaming complexity of the Nigerian’s market has
called for you to search for, pull together enough stocks of skills,
chambers of foresight, banks of ideas, groups of physical efforts,
materials or equipments, and such things and instill into the unit the
essential customers getting insight as tools that are generated from the
base found in part 1. The unit should be provided with ideas on how to
mingle and maneuver with the required customers getting strategies in
the Nigerian’s market. Hence, the call for your establishment and
wangling of a sure sales generating front that conforms to the
demands from the foundation in part 1 as the desired striking sales
force.
Footed on the above, even if you are two or three, a team should be
ready and empowered to move your offers into the Nigerian’s market.
Now, that should not be thorny. One-stop source to start from and
structure this team of sales force is the “for-profit” business body you
belong, or that which you can create.
From analyses, the indicated basic parts you need to create such an
attractive sales force are found under the following four steps:
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Set a monitoring team. An overseeing Unit from your
organization to head the sales force.
Build a winning team. An endowed body of the force, which
comes from the organization.
Get appointees from the Nigerian’s market. The feet of the sales
force in the Nigerian’s market. This will lead to the understanding
of how to incorporate Nigerians and form a strong Network that
will be integrated into the sales force, to initiate a super one.
Motivate the team. This would explain the power needed to run
the force. These steps will reveal how to inspire the sales force
with sparks of motivating insights. This would be like igniting or
activating the Nigerian customers getting system.
Step 1
Set a monitoring team
The monitoring unit should have a head. If you are solo in your
business, then be the head.
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Meanwhile, it is required that this monitoring team acquires initiative
strength.
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Become a fine creator, innovator, sound dreamer and mind
stretcher. Yes, do exceptional things for the Nigerian’s market to
yield forth a stream of customers for your organization.
The above are the secrets most leaders use to succeed in their
leadership from the backing of their subordinates.
John Maxwell might have had these in mind when he said, “Those closest to the
leader will determine the success level of that leader.”
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Step 2
Build a super team
Even if you are all alone in your business get others around you to do
one thing or the other in your bid to get customers from the Nigerian’s
market to buy your offers.
These folks and the equipments required to run the sales force
periodically has to be empowered to move ahead under the previously
mentioned sales force’s covering.
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As a follow up, your organization would need to consider the following
steps for building an enduring Nigerian customers getting team, which
would be overseen by the set monitoring unit.
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From intense observations, the above establishes the call for
transparency within your organization, such that the subordinates
(members of the team) would not find it intricate to understand those
who take the lead (members of the monitoring unit) in the organization.
From the above background, this team and the monitoring unit will
merge to form the required control unit that would oversee and
influence the activities that go on down in the Nigerian’s market.
The idea of this step is for members of the control unit to acquire the
cohesive strength and competencies of periodically being in situations
to power the sales force for repeated customers getting successes in
your organization down in Nigeria.
Step 3
Integrate competent Nigerian network
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As expected, the Nigerian appointees attracted to work in this capacity
should have the following abilities, for instance, they should be:
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How to channel the networks for close overseeing and
monitoring of the control unit.
Which assistances or tasks of the appointees would easily open
accessible contacts and delivery points in the target Nigerian’s
market for the sales force to maneuver.
How to get distribution outlets built in strategic areas of the target
market or have sub-local dealers appointed by the main
appointees. These outlets would serve as the information centers
/ points of contact. For instance, consider how to create such
contacts in local government areas, towns, major cities and some
relevant markets.
How to link up to clubs, trade unions, institutions, corporate
organizations and some other contact points in Nigeria as may
concern the organization.
After making decisions from the above, each part of your network
should be located where the part of the control unit of the sales force in
your organization can move prepared goods or services safely,
conveniently, speedily, and influentially to reach target Nigerian
customers.
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minds.
Obviously, this sales unit of your organization is expected to
periodically acquire, polish, and seal customers getting / market-
required motivations to glint the above class of strength that would be
very difficult for competitors, and other deterrents to contend.
At this point, it is important to see how the sales force at the margin will
encompass the sort of motivation needed to seal the held potency and
succeed in the Nigerian customers getting process.
Step 4
Charge the sales unit
The members of your sales unit are here in required to go down to
the intelligence podium in part 1 and gather those necessary and
shrewd information that will periodically trigger the unit’s spirit of
determination, self re-engineering and the feelings of being in
situations that will quickly, conveniently, consciously and inherently
beat dangerous inertias, discouragements, fears, frustrations and
negative influences. Furthermore, they are expected to seal this by
stirring ahead to implement all established fitting exploitations for the
getting of target Nigerian customers.
At this point, your sales unit in its established channels has to keep
reminding itself of the Nigerian customers set aspirations the members
need to attain and GO FOR IT while being subjective to the terms
chirped by the market.
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Therefore, it will be safe to claim that from the process of evaluating
the prospects that are gathered from the Nigerian’s market, the sales
force can charge itself by its Nigerian customers getting insights and
maneuvers. At the end, they would feel fulfilled helping the
organization sell more of its offers, grow in its investments, expand into
newer territories in Nigeria, and have greater market share than
competitors. Moreover, as spur, while going for organization’s goals,
members of the unit can be sure of achieving their personal goals in
the process.
It is true that from the getting of more Nigerian customers today the
members of your unit can make enough money to purchase dream
cars, houses, furniture, and go for their vacation. In addition, they can
pursue their education, elevate living standard, take good care of
children, secure a good future for loved ones and others, making and
saving huge amount of money for rainy days.
There are many more fulfillments for getting more Nigerian customers
today that makes me sincerely believe that nothing should hinder your
sales force’s progress toward reaping these. I mean NOTHING.
Therefore, while going for their goals members of the sales unit, need
to focus and reflect on, the indicated action powering, and efforts
sustaining tips stipulated bellow.
• Put in mind that the world needs marketers and sellers. As long
as the Nigerian’s market is the target, marketing is aimed at a yet
to be fully exploited market. This presents an enhanced ground
to experiment, and establish many discoveries. Develop a strong
passion for the emerging activities. After all, as we have proven,
there are great peaks to attain as a seller to the Nigerian’s
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market. So why not stay and set interesting records. Realize
long-standing dreams from the dividends of marketing and selling
to the Nigerian’s market. Become that great ambassador of
represented organization or business.
• Remember that what the members of the sales force are,
influence the market and the sales force to make it happen. Be
the ‘you for them.’
• Establish lasting, warm, rewarding target Nigerian customers
getting relationship with the opposite sex that share same
dreams and goals. Carry these opposite sex along in the
marketing career. Get opinions, share problems, and find
solutions together. Experts believe that the opposite sexes
always feel a strong attraction for, and attachment to, each other
and they can positively influence each other to success, than
those of the same sex.
• Be prepared to join forces with yet others who are facing the
same Nigerian’s market with the unit. Share problems as well.
Also, find solution together. Read the minds of successful people
in the industry who are making it in the Nigerian’s market.
• Regularly feed the subconscious mind with information about the
target Nigerian customers’ behaviors, likes, dislikes, desires,
goals, etc.
• Channel tuned up energy, magnetism, and other resources
against failure, opposition, ridicule, discouragement, etc, that
may spring their ugly faces from friends, family members and
tactically hit targeted Nigerian customers.
• Make summed positive impact scatter its light all around and
seek practical results.
With the above four steps, an endowed, ignited and set to stir sales
force would have been engineered with the essential Nigerian
customers getting qualities previously established from the intelligence
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backgrounds in part 1.
This should be done in ways, which would slice back the virtual monies
your organization would have spent on exhaustive trainings, repeated
and endless seminars, purchases of materials, sponsoring forever
researches, etc.
This medium should evolve from the Nigerian’s market itself and thus,
the most formidable sales weapon to strategize with.
In the next part, find out important these very promising Nigerian
customers getting tools are. Learn how to plot killing strategies from it.
Learn how to gain proficiency of its usage to practically sell those
goods or services you have right there with them.
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Part 3
Plot efficient strategies
The Nigerian’s market has through the insight we have gathered from
parts 1 and 2 provided the right composite tool as the needed chamber
to sort out materials and plot proficient customers getting strategies
which your structured sales force will need to push in your offers into
the Nigerian’s market.
Let’s shed light on how to track down the said tool and initiate the
plotting of your required strategies in the following fashion.
A careful examination of the above, would unveil that we are stirring for
effective communications with Nigerian customers, whose “act of
customership” change over given periods as newer needs, desires,
and goals continue to emerge over periods of continuous interactions
among themselves. These events would help us trace the desired tool.
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any case, I use background languages accompanied with the right
gestures, attitudes, manners, and styles to plea for consideration in
fares reduction. This has been working for me. I often get fair
consideration in fares.
If this is the case, then as it truly is, Nigerian flavored words and
languages are deeply involved as they make amendments, maintain,
and commit themselves, while transacting their businesses and run
other activities, along side global trends. Again, this is entirely true.
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A leader in the science of peak performance,
Anthony Robbins once adorned the importance of having this sort of strategy, in,
“Awaken the giant within”
When he said, “In order to keep your commitment, you need the best strategies
for achieving results.”
Meanwhile, how can your sales force swiftly, easily, and effectively
adopt and apply this fitting and truly rewarding “canvassing and
getting” (‘C&G’) tactics to get more Nigerian customers practically
streaming for offered goods or services, and make real money you
today?
Further analyses of the above will prove that some much sought after
scientific measures need to be introduced to periodically keep firm hold
of this customers getting process in today’s technologically advancing
world.
In fact, the nature or advancements of the dynamic Nigerian’s market today keep
chirping for a more calculable method of getting customers from the region in order
to be more effective.
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As it may be noted, the Nigerian market’s base has revealed how to derive these
formulations, from the fact that our discussion so far has been about the seller,
target Nigerian customers, the appointees in Nigeria, those in the organization, the
competitors, etc. There is one common factor here. When everything turns
around, it will be discovered that the element of getting target Nigerian
customers today is particularly people.
For instance,
Dr. Donald Hatch Anderson, professor emeritus of chemistry at the John Hopkins
University believed that the atomic structure of our universe is so incredibly
sensitive that a person cannot move a finger without changing the relationship
among all atoms in the universe.
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Thus, the appropriate distribution and integration of intelligence,
energy, direction, and a medium would establish the reason for the
existence of that formation as desired by the control source.
The above can be ascertained from the circumstances that back the
fights, attacks, camouflages, decoys, and other acts, which animals
put forth to protect their territories or generation, as they continue
devising means of survival.
Thus, if there are motives for certain actions, reason for certain
behaviors, goals to attend, desires to meet, and purposes for all
activities and materials available, then the pre-existing sources of
intelligence would raise all within it to influence and protect its
formations unless there is no more reason for the formations to exist
over time.
Also, this is the grounds I base my tips, and other strategies on in this
book.
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Meanwhile, the superiority of intelligence, would breed enough
capacity for the embracement of the inferior source of materials in
order to seal negotiations and reconciliations of forces that are aimed
at deriving common purposes as desired by the superior. Thus, the
source of superior intelligence deserves the ultimate authority to create
orderliness.
Now with the above in view, those facilitating the required ‘C&G’
exercises would be subjected to the periodic environmental factors
influencing their human nature.
In our case, the said, periodic circumstances make for the nature of
existence of targeted customers, the individual member of your sales
force, and other people surrounding your process of getting Nigerian
customers for your offers over given periods of time.
As it has clearly come to be, the derivations of ASEs’ formulas from the findings
gathered from the periodically implemented fitting ‘C&G’ maneuvers, would more
than anything level emerging problems and guide your sales force to repeatedly
sell to target Nigerian customers, make real money and secure other
achievements.
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formulas.
Again, this is a new and promising approach you’d need to utilize even
in other engagements.
No wonder,
Donald J. Trump in “Why we want you to be rich. Two men one message”. Said,
“Precision, instinct and tempo are all necessary in order to become extraordinary.”
Thus, from a sharper perspective this system will cost effectively and
periodically provide every one involved the followings:
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So, here we are. You as a prospective seller to the Nigerian’s market
are expected to make more effective the process of acquiring desired
financial rain and other blessings with the following revealing step of
winning with ‘C&G’ strategies.
With this step, we shall breeze in ideas on how to develop, equip your
sales force, and maneuver with the above strategic “change imbibing”
Nigerian customers getting vehicle.
Step 1
Win with canvassing & getting (‘C&G’) strategy
From the same spot of view, the following six points would provide you
with a stage that is conducive to fully understand and gain enough
proficiency in strategizing with the ‘C&G’ devices, make amazing sales,
and money.
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These comprise of the followings, namely how to effectively:
Let’s establish how this would set out, starting with the planning
derived ‘C&G’ objectives.
So, in your sales letters, email messages, and other means you’d need
to interact with Nigerians as you push in your offers be pure Nigerian to
the grass root and see for yourself the wonders this would trigger fro
your sales. You will make real money from sales.
Don’t forget that, while maneuvering with the same ‘G&C’ exercises,
your sales force is expected to make customers feel cared for,
appreciated, and loved. These should be reflected in the customers’
beliefs, opinions, and judgments of the sales force.
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So, depending on your target class of Nigerian customers (the young,
babies, ladies, middle class men, working class, that belong to “the
value and convenience conscious,” “patient customers”, “core impulse
buyers,” and “free buyers”, etc), the location / target market, and
occasion while implementing ‘C&G’ exercises, the sales force should
be real Nigerian; be entertaining, talk business, give praises, etc, in
appealing and be convincing in Nigerian ways.
The following would disclose the manners in which you can get the
above situations right for your business.
For instance, the unit should consider using the Efik language.
Nigerians enjoy this language in commercial activities, salesmanship,
promotions, etc, for the humorous feelings it generates from the
accents.
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The Igbo language is also a compelling phenomenon in the Nigerian
business world. Some of the words include Nnnaa mennn (Mannn), Ke
ije (how is it going?), odie gu (it’s terrible), etc.
The Yoruba language has made inroads into the Nigerian business
culture and you cannot avoid it. Some of the words include Eka a ro
(Good morning), Eku ise (well done), Ekaabo (welcome), Ejoo
(please).
Besides the above, you can even use the Uroboh Language. This
would entail the Warri’s style of communicating.
When citing the proverbs, Nigerians begin with “Our elders say…”
Moreover, Nigerians believe that these proverbs are words of wisdom
and would have their interest drawn to the proverbs when used.
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Some of these proverbs and their meanings include:
When frying groundnuts for the blind, keep whistling that he may
not think you are eating his groundnuts. (Make yourself open
when helping to avoid accusations.).
When you carry a blind man across a stream, let his leg touch
the water that he may appreciate what you are doing for him.(Let
he that you are helping feel the impact of what is involved for
him to fully appreciate your assistance.).
Obe to dun Owo lopa (a delicious or tasty soup is made with
money).
If you do not eat the oil for the yam, you will eat the yam for the
oil. (For the closeness of one thing, the other is carried along.).
No matter how hard the rain may fall, it can never wash the
leopard’s sports away. (What is natural is complete.).
You can never for anger, stand up, pick up, and put your hat on
your buttocks. (No matter how angry you may get, you have to
place values on their proper grounds.).
What the elder sees sitting down, the young cannot see from the
top of the tree. (The foresight of the elder is deeper than that of
the young.).
You cannot sit at home and determine what goes on in the
market. (You must be involved in an activity to be able to add a
meaningful impact.).
When the road to the farm is too far, one will lose pieces of yam
on the way home. Etc.
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Therefore, for cost effectiveness, consistency, protectiveness, and
profitability, in this regards your unit needs to seek and gather some
periodic Nigerian customers ‘C&G’ fitting insight from other sources,
like the points of contacts in Nigeria.
Step 2
Deriving insight from ‘C&G’ points of contact.
Here your structured Nigerian network system (part of the sales force
in Nigeria), needs to be guided to get into the most common locations
that they can get in touch with Nigerian customers and periodically find
out what feelings are created, what attitudes prevail, what standards
are kept, and such things. Then, send feedbacks for the monitoring
unit to evaluate and establish fitting customers getting strategies.
Let’s consider these locations and the customers getting insight they
generate.
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used machines and equipments. Manners? Moneymaking-
driven, customers getting focus, yearning for standards and
international norms of running business such as IT applications
that will expose them to the international community like the
Internet facilities. Generally, most offices in Nigeria would be full
of all manners of gossips, discussions, chats, paper works,
computer operations, phone calls, and the like things. People
talk about politics, economies, social lives, events, and what
ever. Most offices in Nigeria generate the atmosphere from
where fierce, beneficial, harmful, and other forms of competition
take place. The locations would be good as targets for selling
office equipments and machines, insurance policies, banking
products, and Internet business opportunities.
Streets .People know the major streets in Lagos and other major
cities in Nigeria for heavy traffic. Most often, hawkers are seen
running around the streets selling foods, pens, lighters, drinks,
and small household wares. Most Nigerian streets are market
points themselves. Some passersby are focused on where they
are going while others give attention to the traders. Generally,
most people in the streets are at alert. They are careful of who
talks to them. They are very observant, analytical and carry
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monies in their pockets, even though the society is growing a
cashless one.
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doing and naturally would like the results to come out positive.
Cars hire stations. Most potential customers here are very likely
going to be eager to get to their destinations. The atmosphere in
car hire stations would be a busy one. Getting attention would be
somehow difficult but very possible if the one could be brief and
magnetic enough.
Other contact points where ‘C&G’ insight can be gathered from include
universities, polytechnics, local government areas, trade unions,
manufacturers, and social clubs. Again, the idea is in tracking down
and reconciling executed ‘C&G’ maneuvers with the spirit that is
generated in these locations.
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In other to seal the essence of adopting the ‘C&G’ strategy, when the
right contact point is examined, selected and the required ‘C&G’
implementing insight acquired, you as the seller should be ready to
identify the right moment to execute fitting ‘C&G’ stratifications.
Step 3
Identifying the right moments to implement ‘C&G’ stratifications
Marketing.
Selling.
Advertising.
Promoting.
Robbing hearts with customers e.g. advising, making of
recommendations for customers, etc.
Receiving target customers.
Being socially responsible for target customers.
Educating or training the targeted customers. Etc.
At this point, we should note that when the right point of contact is
selected, the required insight acquired, and the best moment to
execute fitting ‘C&G’ stratifications is periodically secured, your sales
force would be practically maneuvering its ways to finally hand over
your goods or services to targeted Nigerian customers for desired
gains.
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Meanwhile, have in mind that since the periodic effects of the
dynamism of the Nigerian’s market would influence the individual
member of your structured sales force, targeted customers, and their
present markets situation, your necessary ‘C&G’ tasks are bound to
be slippery, sales affected and money and other rewards in
danger of being lost.
One thing that would ever provide the periodically required “interaction-frictions” is
avoiding the initiation and incidents or emerging situations that are capable of
hindering your discerned effective ‘C&G’ stratifications.
However, your sales force cannot avoid what they do not know exist
somewhere, somehow and at a particular point in time.
Let’s consider in the next step, this very essential, strengthening, and
guiding Nigerian customers getting requirements.
Step 4
Establish obstacles to effective ‘C&G’ exercises
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This means that the proposed sales force of your organization is
required to be in the right positions to monitor and channel required
energy, and other organized relevant resources to equip itself; to
swiftly shutdown, decode, counter, negotiate with, and make irrelevant
the destructive, intimidating, oppressive, misdirecting, misguiding, and
other negative influences from the periodically emerging target
Nigerian’s market situations.
To make things easier, and give a glimpse of what ‘C&G’ obstacles are
common in the Nigerian’s market, let’s consider the followings:
(1) Those emerging ‘C&G’ obstacles, which may directly involve the
individual member of the sales force and
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exercises. Thinking that target customers will not be interested in
the goods or services before approaching and canvassing. Being
scared of what may happen if the customer does not want or like
the offers. Not being sure of the performance of the products or
services against the already existing competitors.
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Poor hereditary background. Allowing the negative side of origin
or orientation in life to hit and destroy the mind or courage of
implementing effective ‘C&G’ maneuvers.
Apart from the above, let’s briefly consider some effective Nigerian
customers ‘C&G’ implementing hindrances, which may involve an
organization.
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These problems are solvable, thus surmountable.
Again, the above will in no doubt put a hem on your business cash
flow.
Again, talking about the embracement of the required change from all
sense of it, organizations are also rightly required to know the
techniques of establishing and using these formulas today for all their
marketing, promotional, advertising, product designing, and other
functions of the organization.
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Step 5
Sustain with the actual state of existences (ASEs’)
Formulas
So, discover,
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This is how I derived these formulas:
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infrastructural amenities, etc., as they act on the human nature (hn)
of the coworkers, leaders and all those in an organization (x) as the
daily businesses of the organization especially that of getting
customers goes on. Derive this as Σ (ef.hnxorg)/t.
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g. Self ASE (x) you as the seller, (The leader, the sales man,
marketer, entrepreneur, proprietor, industrialist, trader, importer,
exporter, manufacturer, promoter, individual member of the sales
force, etc.), as the evaluation of the summation of the
‘environmental-factors’ influences Σef (the impacts of the sellers
regular relationship with friends, collogues, competitors, markets,
industries, family members, the impacts of his religious beliefs,
hopes, fears, educational background, orientation in life, cultural
background, etc.), as they act on the seller’s nature (hnx). Derive
this as Σefhnx/t.
From the above background of being precise, and as the need would
surely come, the next step will give ideas on how the monitoring unit
will stick down the customers getting process of your organization for
desired goals using the time factor.
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Step 6
Monitor customers getting processes
Now this gives ideas on how you as a seller can practically seal your
customers getting efforts in view of the ‘C&G’ strategies and the ASEs’
formulas.
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2). Set an overall plan of how you intend doing this. Here you have
to be very specific about the ways you intend achieving your set goals.
For instance, you can plan to sell 500 copies of the book through the
Internet to each of 20 different target markets, which will consist of
corporations, entrepreneurs, traders, agents, business groups,
institutions, etc.
3). Establish attainable daily tasks and fix a date, which you believe
your goals will be hit.
For instance, you can plan a daily sales budget of 100 copies to be
sold and set 10,000 copies or above to be hit around 10 June to 18
September 2006.
4). Establish the plans you wish to use to hit your established daily
plans.
For instance, set the daily marketing method you wish to use to hit
your daily budget.
5). Establish the actual time (say 5 hours a day) you will need to run
all your daily tasks or and activities.
Also, clearly establish what you would do at each hour, day, and month
as the stages you must go through. Arrange these stages of action in
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order of importance.
6). Establish effective tools, which will help you to safely, cost
effectively, swiftly and accurately implement your plans in each of the
stages. For example, from the evaluations of the ASEs of those who
will be involved or who will influence the final execution of your set
plans in each stage, develop plans-fulfilling/fitting self-discipline
programs, regular exercises and mental alertness programs.
Then guide and make sure the entire sales force are effectively carried
along the plan of actions and goals achieved in accordance with what
is obtained from fiiting customers getting procedures.
Shawn Anderson
The author of “Soar to the top, rise above the crowd and fly away to your dream”
confirmed that “By monitoring the results of your daily actions, you too, can detect
if you’re making progress in the pursuit of your dreams. You will be able to tell if
you are moving forward or backward in life. It’s as simple as that- there is no
middle ground. Even, those who believe they are maintaining are wasting precious
time. The time on their life clock show no mercy as it continues to tick.”
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Nigerian customers should be on the periodic situations of living of the
targeted customers, and that this should circle around the capturing
and reconciling strategies with the heart conditions of same customers
throughout.
So, it can not be said enough that you should be well acquainted, able
to use the above described tool while being in the right frame of mind
as hinted in part 2 to capture your customers.
So, the next part of “How to get more Nigerian customers today” will
provide those fresh explosive instances you can through your
recommended structured competent sales force, inherently identify, the
emergence of problems, needs, etc, then, establish and be in the right
situations, moments to allocate the exact energy and materials and
other fitting resources needed to tackle situations, seed fitting
capturing schemes into the hearths of millions of Nigerian customers,
sell your offers, and finally win them over for your rewards.
You can quote me; with the above exercises you will make amazing
sales and money in effect.
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Part 4
Execute super alluring schemes
Here we will concentrate on how you as a Salesperson, Marketer,
etc, Manufacturer, Corporation, and those running the internet based
business, (the prospective sellers) would practically go under the
oversight provided by the ASEs formulas in reconciliations with the
‘C&G’ strategies as a stage to fine tune all required activities of their
organization and hit Nigerian customers with remarkable tempting and
sure result yielding schemes.
This part of the system has four basic faces in which you as an
individual seller or a bigger organization can execute some established
alluring schemes. Face A, deals with Marketers, Sales reps, and
Commission Agents and those who would operate under such
capacities. Face B, deals with Manufacturers. Face C, deals with
corporations / firms. And, Face D deals with the internet based
businesses.
Face A
Marketers, Sales reps, and Commission Agents
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Market from ‘C&G’ bases.
Canvassing tactically.
Sell from ‘C&G’ floors.
Selling from shops.
Step 1
Market Nigerians from ‘C&G’ basis
Thus, the ‘C&G’ exercises, by the responsible part of the sales force
(in this case the marketing), must be implemented in those strategic
channels, through which the overall marketing maneuvers of the
organization would periodically, conveniently, accurately, swiftly,
inherently and cost effectively, beat all forms of competitor’s
undermining activities while soaring for your organization’s ‘C&G’
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rewards.
If this is the case, then you’d need a focused marketing research unit
as part of the sales force to come on board the system from here.
You can appoint some Nigerians or firm in the country to carry this out
for you.
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What ever you’d also need to personally have an idea of how to get
this background set for your offers to practically hit the Nigeria’s
market, guaranteed.
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some already documented (secondary data) information
inaccurate.
The researchers who may collect the required information for the
organization will be influenced by certain environmental factors at
the period of collection and recording. At the end, if the
influences are negative, they may incur omissions, making
mistakes, and face some shortcomings and forward partially or
completely wrong information.
As earlier observed, while going for the required information, and fitting
derivations, researchers cannot effectively research, without
appropriately reconciling their ASEs with that of the targeted
customers, organizations, competitors, sectors, and others in the
marketing process to derive the best procedure for a given time.
With the above positioning you can ascertain the information you’d
require to strategize with. Based on this, if the research unit decides to
gather opinions or data, it may use questionnaires, telephones, and
face to face interviews to go for required information.
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Valuable market information to work with
From my findings, facts from a target Nigerian’s market are the well
established, proved to be true, existing, real, set of circumstances,
situations and information about the researched subjects or objects
(the cases) in the market, which will help a seller practically,
effectively, conveniently, swiftly, precisely market and sell his or her
goods and services to same customers’ base.
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Be aware that the verifiable materials of the treated case, when
exposed to examination, have limitations in providing evidences of the
truth of its existence.
Besides, if one fails to protect the tools used for experiments from
contaminations the results of the experiment may be poor.
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Remember that everything that happens occurs by pre-existing factors.
These causes for events at times reflect the purposes of the events,
provided there was a direction and control from an intelligent pre-
existing source.
From this angle, you will agree with me that there should NEVER be
speculations, assumptions, careless beliefs, underestimations,
misplaced, or imagined problems from the targeted Nigerian’s market
while researching.
Let me illustrate these further. If I ask the question, when did time
begin? What will be your answer?
The reason this happens is that you may try to place the subject
“TIME” in among the common things known to you.
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can hold or feel.
What do I mean?
“TIME is “TIME.” Think of that again “TIME” is what it is. “TIME” is
justified for what it is by perfection. Where perfection is a point set by
order and limits to be a just situation.
This situation will always acknowledge “TIME” to have been, is and will
be.
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Keep carrying the correspondents along as the interview goes
on. If someone who thinks, he, / she is too big to be interviewed
by, avoid the person. If the person is the only one, then be
tactical; avoid comments that will silently trigger clashes of
interests.
Besides the above, some occasions would arise when the researchers
would need to collect already sourced information while researching
the dynamic Nigerian’s market. This can help them to verify some facts
and aim at the same research direction.
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There are websites where needed information can be retrieved for
instance, www.nationalgeographic.org, www.afromartservices.com,
etc.
Some of the ready-made data the researcher may seek to find would
include accident rates, mortality rates, figures of Internet users, figures
of radio and television stations, numbers of churches, numbers of
schools, numbers of students, numbers of unemployed, major roads,
numbers of motor parks, numbers of recreational centers. In addition,
they may seek to retrieve numbers of companies, profits and lose
accounts, growth rate of certain companies, employee’s figures, social
responsibilities records, and so on.
Hence, the researcher (s) would need to use tables, codes, symbols to
record, package, organize, and represent their collected information
from the market in manners, which the over all ‘C&G’ maneuvers of the
sales force would have already provided directions.
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Writing customers getting enhancing report
Work with the settings of the introduction to the report. Here the
researcher should give a name or title to the report. If there is a
sponsor, or the represented organization should be mentioned.
The researcher should be stated and of course, the date the
report was written should be written.
Compile the table of contents. Here display where one can find
the items in the report. For instance, outline pages, sections,
subsections, charts, figures, etc.
Write an acknowledgement to show appreciation to those who
helped in carrying out the research. Mention their names and the
ways in which they assisted to carry out the research.
Write the details of the research findings in the body of the
report. For instance, write out in clear paragraphs what was gone
after in the research. State the locations the research took place.
State the findings gathered. State the time it took to complete the
research.
Talking about the taking of right positions, when the above background
has been effectively prepared, ‘C&G’-backed research has being
effectively sealed, or the need emerges to execute core marketing or
introduce a new product into the market, the leaders of relevant units
(advert, customers services, marketing, etc.) would need to establish,
and consider the following supportive steps of planning for “core
Nigerian fit marketing.”
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Required ‘C&G’ supported marketing tasks
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In order to make the above more effective, your monitoring unit would
need to beef up their marketing control by reconsidering the following
established conditions for planning for effective ‘Nigerian’s-market-fit-
marketing’. We are talking about preparing for the sort of marketing
that would practically turn in customers and help you make real money
from the Nigerian’s market.
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the industry the organization belong.
Establish which territory / location would push the marketing
advances / goals straight to its fulfillments.
Establish what would happen if the organization sells directly or
through Agents to the targeted customers.
Find out the kind of advertisement that would be need to
consistently, easily capture, and secure Nigerian customers
interest and further trigger the sustenance of their patronage.
Let’s project what the sales force would practically do in the real
Nigerian’s market field. This is the main thing after all, I mean going
right there to hit the customers, making volumes of sales and raking in
heaps of monies. This can be achieved by considering what would be
involved by winning with the practical ‘C&G’-fitted marketing steps.
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www.dclpages.com
• Practically meeting and canvassing potential customers at
‘C&G’ points of contacts.
So, after situating your sales force in the above position, your set up
control unit and the Nigerian Networks part of your sales force should
gather the following summarized ideas of the things that they basically
need to do to get customers flowing:
The control unit should appoint an agent and get a major dealer, or a
representative in the targeted market to form part of the network
previously established as part of the sales force.
Let them talk and seal businesses with other agencies or bodies like
the National Union of Road Transporters and maintenance carriages /
service centers.
Others this part of Nigerian’s networks can sell to are local sub-
dealers, or directly to corporations, individuals, communities, local and
state governments, other governmental agencies. They should reach
out to and discus with managers, community and other leaders, who
are responsible for the transportation of passengers and goods.
They should be in the forefront for the organization while the sales
force maneuvers its ways of getting target Nigerian buyers.
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Chemicals, including preservatives, ceramic stain removers,
chemicals for manufacturers of plastic wares, detergents / toilet soaps,
creams, drugs, inks, cellophane bags, etc.
The control unit should work with the appointees. Search the
Nigerian’s market, reach local markets, and appoint other sub-
dealers. Influence these dealers to reach their local markets and
customers, which include individuals, other small traders, schools,
institutions, shop owners, corporations, and governmental agencies.
Influence the marketing activities of this network and have them make
great sales.
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Nigeria e.g. Aba Market, Alaba International Market in Lagos, and
Onisha Market. In all, go for local dealers, shop owners, and such
customers.
For instance, they control unit of the sales force should get their
appointees to work with reliable local banks and make payments easy,
convenient for target customers. Open credit facilities with the help of
the local bank.
Whatever the case, the entire sales force should additionally target
selling offered products to SME’s, corporations, institutions, or
governmental agencies.
Foods like can foods, sachet, packed foods, raw foods, etc.
Here also, the control unit of the organization’s sales force should
through appointees’ device ways of guiding, protecting, directing, and
influencing the marketing, promotional, selling, and other customers
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getting activities of reliable distributors, marketers, sales
representatives, advertising agencies, etc.
The control unit should contact and appoint agent (s) or the like arms
in Nigeria.
Get the appointee (s) to contact shop owners, open special centers
close to local markets, local government areas, in popular streets or
markets of major cities, get retailers, kiosks owners, etc.
Finally, your structured sales force should have started sinking their
tentacles into the market and acquire enough resources to equip itself,
seal, sustain sales and improve the members’ manners of interacting
with prospects.
You’d need to go down some more to boost and fortify this activity.
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Meanwhile, several studies from many field of interest have revealed
that no organization would like to lose its precious customers to any
competitor.
Nigerian elders from Akwa Ibom put it this way that the palm
kernel of the poor is precious in his eyes.
The next step will guide us to the field and expose the real practical
experience there could possibly be with the average Nigerian
customers and in consequence, how to release fitting ‘C&G’ strategies
to physically pump in these same Nigerian customers.
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Step 2
Canvass tactfully with Nigerian customers
Here we will particularly consider the practical moments your
organization through its salespersons, marketers and such members of
the sales force, would need to be in the physical Nigerian’s market field
to campaign for and get customers for your offers.
The salesperson should be able to log on to the ASE mood and get the
followings done:
(A)
Bring out the relationship between (1), (2), (3) and (4) in (A) as
(Σ (ef.hnx.org.tm.tc.)/t.).
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execute the periodically required ‘C&G’ stratifications while pushing
offered goods or services to prospects.
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conditions and manners of conveying messages through
conversations. As a follow up, the salesperson should generate ideas
leading to improved conversational skills. These ideas should be
developed for effectiveness. The ideas should be regularly checked for
consistency as the salesperson implements established fitting ‘C&G’
exercises that would strike a balance between his / her and the
customer’s heart yearnings at the particular time canvassing to absorb
same customers is on. Through periodic report the salesperson would
then communicate core customers getting enhancing findings or other
needed data from the field back to the control unit of your organization.
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thoughts, motives for given actions or expressions, feelings,
drives, and emotions. Deeply get to know what the targeted
customers are heading for, or expecting, before providing
suggestions, opinions, recommendations, etc.
Avoid anything that would lead to conflict between self and the
target customers.
This would be like practically opening the vault in the market to pack
tons of money.
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11 super hints of turning Nigerians in.
I know this might sound odd but there are certain locations your sales
persons would reach and there will not be any clear difference visiting
prospects at their homes.
(A). customers at homes let the team take note of the followings:
1). Gently knock at the doors or ring the doorbell and humbly wait
for response.
For instance, in most heavily populated areas, there are many children,
and before a parent opens, it may likely occur that the children might
be the first to do the welcoming.
A child may run under his or her parent’s armpit and stare at the
salesperson as if someone asked it to do so for N 20. If the money is
not available to give at each door, have that hearty smile. Use it to
keep the temper of most customers down.
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Switch on to the ASEs mode, read the situation, and discern the right
approach. For instance, greet children warmly. With that, the parent’s
attention would have been somehow bought.
Study any emerging situation, identify and beat the rising hindrances
and intelligently convince targeted customers at homes.
Be very considerate and remain happy and bold if there would be need
to say any thing. Note, that people have that right to enjoy their
privacy. With this in mind, the salesperson should discreetly apologize
and tactically say things that will pull back such customers to their
senses, which will favor the salesperson’s main goal.
Depending on the heat the customer may generate and the time, he /
she gives the salesperson to respond, things as this should be said, “I
am sincerely sorry for what ever I may have done to hurt you. I really
was eager to let you know …” (State the advantages of your product
and services, tie the money value, and mention the name of your
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product.). I never meant any inconveniences.
At the end of their biting words, they will politely show the salesperson
the way out.
The customer should be given the impression that if not for him / her
your organization would have been going about the neighborhood
believing that everything is all right.
Mention the exact areas of need, which the customer has established.
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Apply a good sense of humor while expressing what the product can
still do for the customer. Seek a way to establish friendship, which
could afterwards lead to sales and leave good impression behind.
The point is this does not mean that they will not buy later on.
For instance, log on to the ASEs mode again, this time hunt for the
level of sincerity of the excuse, interest, true bases for the financial
limitations at the time. Then, discern the customer’s capacity and offer
tailored solutions that could lead to the purchase of the offered goods
or services.
So, let the customer know the advantages of the offered goods or
services still.
Fix a date for returning if the need be. Make friends with the customer
and search for some opportunities to get offered goods or services
promoted.
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idea. Remember that want they think of the salesperson would also be
allocated to your offers. Apply other ‘C&G’ strategies and make sure
the products or services in effectively promoted and sales made.
Normally, it will depend on what keeps the customer busy before the
salesperson can know how to approach to make sales.
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“This brochure here (hand over a bill or sales letter to the busy
customer) will explain to you what I am talking about.”
Continue this way: “There may be some questions you wish asking us.
I will be glad to give you answers to this right away or when I come
back to the neighborhood next Saturday.”
Or say: “Better still you can give me an appointment and I will come
and discus the ways you would personally like us to help you. In all we
seek to give your money an outstanding value.”
If the customer shows interest, discus further and seal the sale.
These yuppies are often firm and straight to the point fellows.
They are time-driven and would appreciate the salesperson the more if
the nail is hit on the head.
The sales person should forget niggling about other services / things
which is discerned as not going to interest these sorts of customers.
For instance, say things as, “I am making this brief call to show you an
important product that is guaranteed to put class into your drinking
style. It is this Chikas glasses. Do you know why this product is
something you must get? You would save a lot of money you would
have spent in buying glasses. They do not break if they fall. Besides,
the glasses reflect many colors as the prism would when light rays hit
it. In night parties, you will find them to be very fanciful, making your
celebrations very interesting. We have a very limited stock of these.
The set of 4 here would cost you a promotional price of N 1,500 only.”
The idea is to tailor your offers to match the person of the customers to
capture the busy customer’s interest.
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3). Some customers may put on faces that can discourage the
salesperson on the spot.
The ASEs should be handy here as well in order to derive exactly what
to do. For instance, the salesperson should not try to delude these
customers by saying what the offers are not. Instead, the skeptical
customer should be tackled with convincing warm smile and words.
The salesperson here is expected to be bold all through.
Words like this can help reach the salesperson’s goals: “We are
encouraging our dear customers to come down and give us the
opening to make a very little amount be of great value for them, as
they investigate the powers of this ‘Teeth’s World’ tooth paste. My
brother (or sister) you see, when it touches your teeth, believe me
something good happens to your teeth. To cut a long story short, we
are just so concerned about getting people to know that we are down
to earth about securing a lasting solution to most dental problems in
Nigeria, starting with as little as this. Take this free trial sachet of the
toothpaste from me (hand it over) and tell us your true opinion by filling
this form here. This large size will cost you a promotional price of N
180.”
When marketing those who are busy the salesperson should never be
a bug on them.
At the same time, the salesperson should try to make it as fast and
tactical as possible. Throw in money saving or making opportunity the
offer has. Be entertaining to a considerable and relevant manner to the
approach and presentation. Go for the sales of offers.
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All we care about is they can buy. So why waste the opportunity of
talking to them.
Remember you would be out to not only sell but also gather
appointment, create contacts, study customers’ behaviors and send
back your reports or feedback from the field.
For instance, if folks are targeted on the streets, and the salesperson
happens to meet somebody just walking along, why, if the person
suites the salesperson’s assessment, there could be an approach, but
the salesperson would be expected to be cheerful and have a “let’s
keep walking” attitude.
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There should always be a well introduction of self and the company.
Then the next cause of action taken as would lead to sales, as the
following illustrations would give you ideas of what to do at similar
portrayed situations.
So, now put your self in the salesperson’s shoes in order to have the
feelings of what you’d need to project to your part of sales force down
in Nigeria.
For example,
If the customer shows further interest, you can follow up and at the end
try to get his telephone numbers and address by giving him a small
card to fill (if there is provision for such) and promise that your
company would immediately follow up to see how they would render a
personalized service.
2). You will meet some customers, who will not know exactly where
to place you. It is attitude sort of a thing that must be stumbled
upon.
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They may wear inquiring faces as if they are recovering from the
powers of hypnosis.
They would not know whether to run, stay, or talk with you.
In some cases, you will discover that they seem to be smelling their
own mouth.
Go into your ASEs stuff and make your findings and stratifications.
Then, with suitable manners fire your fitting heart capturing weapons.
For instance, stare at these folks convincingly and never scare them,
to confirm their fears, etc.
Inject your points and startle them to reality. Look at them with the
intend of bringing them to their senses, while conversing. At the end,
go for your main sales goals.
3). You will come across a number of customers who were once in
the marketing swing or the same field you presently are in.
Unless you keep a stronghold on what you were doing, expect being
deviated from your goal.
At times, some of their comment can weaken both you and other
potential customers.
Remember, that you are not discussing your professions; you are
promoting and selling your goods or services.
Be very confident but do not be a killjoy when dealing with them.
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You may meet these fellows if you arrange and catch an appointment
with a decision maker in an office or so.
So, if you meet up with two or more people other than the one you
planed to discuss with take charge of the outcome and go for your
goals.
Again, if any one keeps telling you about what he knows about
marketing, the economy, politics, social events, etc, be careful of what
you say in return and turn every occasion back to the purpose of your
call.
Get your orders, hook up to leads, and promote your products and
company.
While keeping your up building stare fixed at them, use words as, “If
not for the limited time, I would have loved to enjoy myself chatting with
you. I have to make other people come to realize the great benefit,
financially, socially and so on of using the furniture made by the
Specter Furniture Company, which this flyer here explains, this is one
of the greatest discoveries yet” (Hand over an explanatory material to
your derailing customer, if you have one.
Follow his response and if others are listening, you can continue, “You
see, this chair has the technology to read your impulses and registers
your level of stress at work. This will make officers know when to have
a drink, rest, break, and so forth. This development will make
businesspersons have a controlled work program the more. And we
assure that fruitful / profitable business activities will generate from
this.”
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If there is no interruption and they continue to pay attention then
continue, with something like this, “You see the chair’s arms and the
cushions are made up of some sensors with electronic fibers that can
read your blood pressure from your hands, back and buttocks, even
with your suits on. An electronic metal is at the back of each design
this reads your heart beats and rates it accordingly. Furthermore, a
small sender that could be put on your desk, or any table about 10
meters away from the chair can receive all these messages and emits
waves at interval, which you may receive by a central computer screen
that will translate everything into understandable graphics and figures.”
4). Still talking about people who may be derailing and being in
company with others, you may come across a customer who would
talk endlessly and say things that have little or nothing to do with what
you have in mind.
Use the ASEs to read the customer, before following up with the
derived fitting ‘C&G’ maneuver. If you find the customer to be the
trendy type, or who attaches importance to the way he or she looks,
then say things as, “I am making a brief stop over here and I am so
glad to meet up with you. I really mean what I am telling you. I would
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like to have your opinion about this handbag from the Women Gem
Production ltd.
You can continue this way, “Some ladies I met at Makombo Street
claimed that this hand bag is scientifically supreme. One Mr. Dele at
Ate Nkambi Estate said that he would have loved the bag to be a little
old fashion. (Use other people’s testimonial comments).You see, the
Women Gem Production ltd. is very focus about what you feel. And we
make our products to last for a long time and yet fit the emerging
tastes and budgets of our target customers. You see, your pride is our
joy. After all, why is it that we work so hard day and night? Spark up
your life, buy the very best for your self.”
From this angle, say touchy things like, “As I am looking at you right
now with the bag, you look so sweet indeed. Apart from my marketing
quest, you truly deserve this one. And I see nothing stopping you from
making it yours for good with a token of N 1,000.”
5). What if you stumble by two fellows who are in intimate mood? If
they engage each other with passion or so that you discern you will be
a nuisance do not disturb.
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Remember to complement their mood in any way you can with your
tailored offers.
All the same, if they look at you with eyes that may transport you to
the moon and forget you there for good that is an indication that they
would not like your company.
Paste their minds as if you were appealing to a judge who would not
listen. Continue, I am showing people a better way to eradicate skin
diseases. Doctors have tried the best they can but it amazes me why
we still have skin cancer. I have a product that will go down and
destroy the whole agents that cause skin diseases from your blood
stream.
“Talking about scientific advancement, see for yourself the new rap
scare skin-care cream from Beakers Cosmetics Limited. The direction
inside will explain the wonders of the cream to you. At the end, you
know we just want people to have this and money should not be their
problem, so this one here will cost you only a token of N 200.”
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Find a way to make friends, get leads, and if possible make your sale.
I do not think they would like to be disturbed any further, not even with
your great goods or services.
This does not mean that some cannot give you a chance to run your
sales talk.
Therefore, the safest thing is snatching the gains you can from these
sorts of customers while identifying and making use of the slightest
emerging permissive situation.
For instance, express your condolence, while being bold and calm.
Do not be completely thrown down with sympathy.
Comments like this can help, “All I can assure you is that things like
this happen to us daily. At times, no matter the strength we may tend
to have, some problems can be so devastating. The fight to remain
strong must move ahead. How we all yearn for a happy stress-free life.
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It pains us so much that things like this keep straining our happiness
often.”
Wait for a response, then you can continue, “If not for the problem you
have, I would have introduce this electric heater to you. It warms the
house to the desired degree.”
If you discover that the amount of attention you draw would permit,
then go on with a complete concerned attitude to attempt making
sales, collecting contacts or leads.
7). Take it from me; there are customers in the Nigerian’s market who
would find it hard to make a buying decision without anything attached
to it.
Some of these sorts of customers may know exactly what they need or
want but would not just feel like making it known to you.
One thing about these customers is that they know exactly what is in
their minds, and what they will soon decide to do as they may bend
their heads to the left or right.
Some may even protrude their lower lips, blinking their eyes at several
intervals as they find ways to get what they may need or appreciate
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from your offer.
Be in your ASEs frequency, see what you can derive from the
situation, and execute fitting C&G’ maneuver to guide the customers
aright before the customers may decide wrongly.
For instance, in a way, be like them, shake your head to the left and to
the right as if you are in agreement with what is in their minds while
securing in the customers mind the authenticity of your offer, projecting
your integrity and your organizational image, etc.
‘Nnnaaa, You see most handsets that come into Nigeria have one
problem or the other. It is very bad for these companies to push these
products into the public. Moreover, after a buy in a short time, one
cannot enjoy making or receiving calls. Why must you keep on flinging
away your hard earn money? How long will one keep changing phones
in these hard times? Na waaoooo. (Say this as if you have just
delivered him from death itself)
You see the new antronics (let all your actions show that the product
deserves to be given a trial) CT07 is truly an ace in today’s striving
African communications market. You will never need any other
handset than the antronics CT07. With all humility, I ask you to give it a
trial.” (Say it as if you have just saved the customer from drowning and
sound as if you are giving him a piece of advice and raw cash.)
Wait for response, then continue like this, “Hold it first, while I show
you some great features it has,” and then hand over the product to
your customers as if it were gold.
Explain effectively as you feel would help you get a positive reaction
from the customer and tactically go for your sales.
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8). There are yet others in the field that you will find in groovy mood.
Allow the fire works in their minds to keep blasting. Let the roisterers
continue in the mood.
All the same, be watchful since some of these yuppies may have
staunch principles they would never dare break, not even in a skittish
atmosphere.
In all be brief, blend with them, and hit your sales goal.
9). At times, you may need to pull an instant attention in your field or
talk to more than one person at a time in a more modern office or the
like environment.
For instance, you can pick up target customers who are in a relaxed
mood or in their break time, sometimes in a crowded place you. In this
case, go down to the ASEs floors, study the faces around, do some
psyching, you can wear a worried face as if you need a direction or a
kind of assistance, just to attract their attention and swiftly throw in
your presentation.
Pose and put on a look that suggests you are bringing out an important
product. Be swift and happy about it though. Pull out your product and
with bold attitude show your customer with clear royal undertone. Say,
“The CT3000 pocket computer is a simple, affordable, necessary
wonder. It works as a mobile phone with wireless Internet access. It is
a digital diary too. You can even send fax messages from it. While you
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are busy using the device it has an inbuilt system that will receive and
store up calls. This it can also do when it is in off position.”
“When the green light here blips, you press the OK button, a special
code area will appear at the button left corner under your text. If you
enter four characters, which must comprise of two numbers, you have
protected your messages. Press the send button your message will go.
Moreover, if it is successful, a notice will flash telling you ‘message
sent.’ In addition, your correspondence will receive this through his fax
machine well printed out. Also, if you desire to send the same
message to a mobile phone of someone else, press the ‘bck’ button
and the whole messages will be back. Press the ‘mbp’ button and the
mobile phone function will appear and your text ready with the codes.
Enter your receiver’s phone number accordingly. Then, press this send
button here, your new correspondence will receive your messages. If
you want to, after some time, you can delete the messages from your
correspondence’s mobile phone by pressing the ‘bck’ button, which will
take you back to your messages, then, press the ‘scry’ button the
security function will appear with a space for phone numbers. Re-enter
your correspondence’s phone numbers in the provided space. Press
the ‘OK’ button again, some codes, and the numbers of the
correspondence will appear in the screen under the security functions.
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Then, finally, you press the send button and wait a while. If successful,
a message will appear on the screen saying, ‘message deleted from…’
(Let us say 08052694269- your correspondence mobile phone
number). If not successful, a ‘wait please’ message will appear on the
screen. Moreover, when set a ‘try again’ message will appear. Then,
you press the send button accordingly.”
Now, you try to see if your customers have any question or comment.
Depending on what happens, you continue, “We are connected directly
with International Telecommunications Incorporations (ITI) and via their
satellite, we make it easier for you to link up with many reputable
telecommunications companies around the world like the AT&I, gTN,
Z-net, OCI, etc. So, you can make and receive calls and send
messages from any where on earth.”
“You talk about re-charging made easy? You have it done for you
already. Just press the ‘web’ button and the Internet service will load
up speedily. Go to our website and click on the ‘order page’ link , this
will open, then enter your credit card information, phone number, and
other information on the provided form. Order for the “Air time” credit
you desire. Then click on the ‘order now’ link. Wait for some time then
involved line in your CT3000 device will be credited”.
When you are about to close your sale and mention the price, put on a
mood that will make your customer(s) feel he / she or they are about
to enjoy the revelation of a top secret. Then you can go on this way,
“You know what; there are indeed countless service / businesses you
will effectively, conveniently, profitably and quietly do with this durable
device. Honestly, due to the high cost of production as in this case,
solid parts and the well tested quality of this million naira worth
product, our company thought at least getting their monies for the
production and a little administrative cost back.
This will help us produce more of it for others who will be wise to
exploit the many advantages the thousand-naira weekly generating
product will offer. Considering the above, you will only need to give us
N 50, 000 for one, and we have a generous discount for those who
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wish to buy more than one. You can even be our representative or
commissioned agent, and enjoy a great deal of incentives’”. Note: the
above product idea is the intellectual property of Afromart
Integrated services limited. Contact www.afromartservices.com if
interested in working with it.
Your organization can plan and have you make presentations in small
weekly markets in villages, in organized exhibitions in town halls, in
village squares, etc.
Depending on the size of the crowd, you may find it difficult to really
comprehend what is brewing in the minds of these potential buyers.
Whatever, the ASEs would help you before hand derive common
attitudes, likes, fears, hopes, expectations, and such things as would
enable you pin down their most accurate drives, what would make
them happy, proud, joyous, fulfilled, etc.
While the presentation is on, pay attention to those areas that can
trigger sudden changes in disposition and address customers
accordingly.
Focus on this one most of the time in your mind to gain that zest,
enthusiasm, power of conviction while talking.
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Again, the above is recommended if you have a wide rage of products
to promote or a special service, which will be beneficial to a certain
community, club, etc.
Before you start anything, introduce yourself with all happiness; look as
if the moment is the best in your life.
For instance, you can say things like, “I am Terry Etuk, from the Electro
World Incorporation. I am so glad to be with you this afternoon. I have
this lamp to show you today. The lamp will help you a lot in the night in
this community. And would help you save approximately N 300 that
you would have spent on kerosene a month, provide convenience for
you, and would save a lot of money as you can enjoy the surpassing
brightness it would provide and use it to do your weaving and other
works in the night. You see, all you have to do is place it under the sun
and spread this handle, open like this (demonstrate to your group of
potential of buyers) this photocell will be exposed to the sun.”
“Leave it until it is fully charged. Then you can use it around in the
night. When fully charged, it can serve you for 48 hours. You have a
guarantee of 1 year. You see the amount you will save for self. You
can buy this one from me now for a promotional price of N 200.”
If there are other products, introduce them as well and at the end find a
nice way to close your sales.
Your sales front in Nigeria must be able to use strategies as the above
to get prospects to flow for your offers.
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11 super hints of turning Nigerians in.
Set a clear goal or purpose for what you want from the targeted
customers and the conversation.
Be decent in your approach as you converse your way through.
Avoid the careless use of words, slogans, and point less jokes,
arguments, lies, exaggerations, and irrelevant proverbs.
Make sure the targeted customers really feel you. And that the
newer beliefs, opinions, cultures, attitudes, moods, emotions,
and other dispositions are favorable for those kinds of decisions,
which would lead to the regular buying of offered goods or
services.
Let your tone of voice, kinetics or body languages e.g. the
movement of your eyebrow, smiles, frowns, licking of your lips,
nodding of your heads, the tapping of your finger, and such
actions, help drive into the hearts of your customers the point you
are reaching for while conversing.
Regularly use a warm spirit while conversing.
Never be afraid of the customers, but be respectful of them as
you converse.
Be entertaining as the need may arise; especially in those ways
that will swiftly help your potential customers come to realize the
importance of patronizing you.
Never stage a show or make a public demonstration without first
trying and proving it workable.
Never guess an answer or cover up with irrelevant issues when
questions come from your customers during a conversation.
Create the feelings that you are offering the customers
opportunities and rare privileges while promoting your goods or
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services in conversations.
Put all your analytical ability on while conversing. Be able to read
your customers and make use of what you feel will please, give
them joy, peace of mind, etc, to win them over.
One other aspect you’d need to apply the above would be when you or
the relevant part of your sales force would need to practically engage
in selling your goods or services to targeted customers.
Step 3
Sell with ‘C&G’ strategies
Here the responsible part of your sales force (the unit of those who are
directly involved in the process of actually handing over your offers to
the customers) is expected to swiftly and inherently identify those
emerging moments to intelligently guide, protect, direct and tactically
influence your already attracted Nigerian customers’ views, beliefs,
fears, and other characters to finally pay for and obtain your offers as
they maneuver with ‘C&G’ exercises established in step 2 of this face.
Therefore, you as the seller with your set team would finally sell with
‘C&G’ strategies when there are exchanges of values from pre-
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evaluated / discerned customers maintaining manners that may occur
in those moments you would exchange feelings, express gratitude,
give assurances to, and serve same customers through delivered
goods or services.
To start with, let’s consider how you can use these ASEs’ formulas for
‘C&G’ selling.
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Using ASEs’-backed formulas for ‘C&G’ selling
Here, the you or your appointed seller down in the Nigerian market,
should inherently be capable of using the evaluations of some ASEs’
formulas to hit the above by developing and personally maneuvering
with such ASEs’ backed effective ‘C&G’ selling strategies that would fit
the organization’s emerging selling requirements at certain points in
time.
(A)
Find out the relationship between (1), (2), (3) and (4) in (A) as
(Σef.hnx.org.tm.tc.)/t.
Then, derive the true or common selling enhancing desires, hopes,
likes, fears, standards of living, curiosity, available infrastructure and
such other things as would assist to cost effectively, conveniently,
swiftly, and accurately identify, plan, develop, experiment and execute
the periodically required ‘C&G’ stratifications while selling offered
goods or services to the targeted Nigerian’s market.
Also, the seller should consider step (B) to avoid common mistakes,
develop greater selling insight, better strategize to beat competitors, be
sure of saving cost and doing the required tasks accurately.
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(B) He as the seller should accomplish the followings, namely:
The seller should then make a reconciliation of 1-3 of (B) to derive the
common desires, likes, hopes, fears, goals, emerging needs,
emerging, expectations, and present obstacles to effective selling
strategies.
Then the seller would be able to effectively derive those great ‘C&G’
maneuvers (as those manners he would need to canvass, talk to,
convince, and inform targeted customers.), which will always give your
organization a winning edge while going through the process of
handing over offered goods and delivering rendered services to same
targeted Nigerian customers.
While going for the above, your designated overseeing unit of the
sellers whether you are a big organization or just an individual would
be required to use the following points to lock home your organization’s
selling activities.
(1). Establish the whole plans leading to the sales execution (sales
budget).
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(5). Evaluate and identify the projected time when there would be
need to make amendments, change plans, fall back to contingencies of
the unit’s set plans.
(6). Record the time the seller would be expected to spend on the
contingencies of the original plans or processes.
(7). Record the actual time, which the total plans will consume.
(8). At the end of each of the plan in each segment, the seller in
expected to record the differences between the actual time spent and
the stipulated time he is expected to have used to run through the set
plans.
(9). Establish ways the seller will gain in each of your segments of
plans, especially in terms of speed, accuracy, finance, flexibility, etc,
before or while still undergoing the process of selling to target
Nigerian customers.
(11). Find out the price, which a specific class of Nigerian customers
would like to buy from the organization. In addition, adopt a price that
will aid those who meet offered goods or services at the first time to
pay instantly.
(12). Adopt a method of payment that will inherently trigger the urge of
the targeted class of Nigerian customers to buy and feel satisfied.
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(14). Organizations in the retail field should periodically decorate its
selling points of contact like shops, websites, etc, in such ways, which
will offer something new or interesting for the customers to appreciate.
In all manners that it could be done, let the periodically evaluated fitting
customers pulling images complement the executed ‘C&G’ strategies.
Let’s examine how sellers of your organization can meet up with this
Nigerian market’s call of being what is sold to the customers.
From these findings, your target Nigerian customers would buy your
offers in order to have relieves from certain biting, pressuring,
uncomfortable, distressing, shameful, undermining, destructive, and
regressing, conditions, as these may turn out to be.
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From the above perspective, they buy in offered goods or services
those projected advantages that would finally lead to the fulfillment of
their desires, expectations, aspirations, etc.
In a way the above ‘POS’, are the core products they would buy from
your offered goods or services.
These ‘POS’ are also the ingredients the seller needs to project from
offered goods or services while selling.
Therefore, it could be observed that the art of being what is sold to the
customers is a process.
In order to gain control and positively influence this process from the
beginning, the seller would be prudent to review the whole processes
the customers would need to pass through before patronizing. Then,
understand how they feel before buying, have the insight of what they
undergo to patronize and project discerned captivating images along
side fitting ‘C&G’ maneuvers.
This has made it important for the seller to have a glimpse of and
utilize the basic processes the average Nigerian customers would pass
through to patronize an organization.
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Strategizing with patronage processes
Here the seller is required to follow up each point of action that the
targeted Nigerian customers would take to patronize your organization,
and execute fitting ‘C&G’ maneuvers along each step to hand over
offers.
In some cases, the process of quotation would come in. In other cases,
the seller would be required to issue invoices. In addition, payments
delivery notes and the process of issuing a receipt may be required.
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Catching them with payment methods
The above situation brings about another perspective, which the seller
will need to use the ASEs’ formulas to identify, plan, develop,
establish, strategize and implement periodically required fitting sales
driven ‘C&G’ strategies. It is the process of using fitting ‘C&G’
influences (how the seller interacts as he sells) in these angles, to
influence and secure the targeted Nigerian customers’ positive
feelings, judgments, decisions, and perceptions, as they pay the seller
before and after a sale is closed.
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Note that the electronic method of payments can be used, if in the
sales letter the seller calls for the customers to “act now…” or motivate
/ encourage by “why wait…,” “get your… now,” “click here and get a
discount,” etc. (in a way these are some kinds of ‘C&G’ maneuvers that
can move customers to prompt action.)
Besides the above, let’s take it that your organization is selling heavy
equipments like big power generating plant, milling equipments,
tractors, vehicles, large quantity of building materials, or other items
that would need shipment. The customers would feel save and cared
for if your organization coordinates a convenient way of transferring
the money involved for payments and of course they would
appreciate the choices of checks or bank wire and other transfer
system that are tailored to fit their ASEs at the time they would need to
buy. The point is opportunities, as these should be snatched to push in
comments that can buy the hearts of the customers. For instance,
inform the customers of what have been gone through for them to pay
easily, the organizations commitment to serve, the standard of offered
products, etc.
Apart from the above, your organization can adopt a cash method of
payment if it works with its network and have appointees as a retailer,
branch, distributor, a representative, an entrepreneur, a shop owner,
etc, based in Nigeria.
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Altogether, your organization would require this method, if it sells
directly to target customers, or requires the customers to pay
immediately for a service directly rendered or item(s) purchased and
the amount not being too heavy.
Now, note that while an average Nigerian customer pays cash for
something, he will likely feel that the seller have cut off a valuable part
of him. Therefore, while executing fitting ‘C&G’ strategies let the
customers feel they have spent their monies wisely.
Some other ways your organization can chose for payments include
the use of the international money order, stamps, cashiers checks,
traveler’s checks, etc, in hotels, restaurants, vacation / resort centers,
holiday camps, amusement / recreational park, or use the storm pay,
e-gold, etc.
As a whole, in sale letters, home pages, etc, of web sites and at each
point in which the seller wishes to collect monies, for offers, the seller
is demanded to be able to carry the targeted customers along through
the following ‘C&G’ strategies:
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collecting monies, convince the customers of the organization’s
commitments to serve them better.
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business. For example, tailor and channel staff’s decorum,
dressing and grooming, and attitudes to the evaluated target
customer’s ASEs. Moreover, always aim at making the same
customers come back through the adopted convenient method of
payments.
As the need may arise, adopt a delivering system that will always
keep the organization on a competitive edge. While delivering, be
sure to use strong convincing words to reflect the above
instance.
Avoid stocking expired, damaged, or inferior quality products in
shops. Keep assuring the customers about the shop’s
determination to continue providing quality goods. For example,
as part of ‘C&G’ exercises, tell the customers the shop’s
awareness of the dangers involved in selling inferior goods and
the shop’s hatred of this, and what the organization has done
and will keep doing to avoid it.
If there are already existing unions, make sure the organization
joins them. That makes it necessary to have a shop among the
common chains of shops that sell the same thing as that of the
organization. Moreover, permits, certificates, membership tags,
and other requirements should be pasted in open places like the
walls where the customers can see.
Make it a point of duty to keep carrying the customers along with mind
capturing conversations and other fitting ‘C&G’ exercises. For instance,
sales boys or girls should NEVER FORGET their “thank yous”,
“welcomes”, “pleases” etc.
Selling from shops would give your organization a solid grip of the
Nigerian customers today.
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of our scheme.
Face B
Manufacturers
Here, our focus would be on you the big Manufacturers, all those
who run small industries or legally produce something which the
Nigerian’s market would need.
The steps bellow will spawn ideas on how to operate and hit the
market with your manufactured products.
Look into the Market as found in “hot selling locations” in part 1and
find out customers prominent activities or industry in that location. If
these go with what is produced, then plan to locate an arm of your
organization in that spot. The cost of production in Nigeria would be
so low and profits rising if the unit is located in the region. If
assistance is needed in this view contact
www.afromartservices.com.
Arrange and appoint Nigerians as distributors.
Prepare a web site and target Nigerian customers from this site.
Arrange with a Nigerian Bank to have monies forwarded or make
payments easier for Nigerian customers to effect. Again, Afromart
Integrated Services would help in this aspect.
Arrange with a good shipping company for conveyance of goods.
Engage in ‘C&G’ assisted product designs and re-designing.
Monitor the activities of appointees in Nigeria.
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seeking to pump products to the Nigerian’s market need to be in this
position before the other schemes as established in face A, would
have greater impacts.
Let’s conceive this from a look at how you as the manufacturers can
design or re-design products to fit and make great sales in the
Nigerian’s market.
Step 1
Implement ‘C&G’ assisted product design / re-
designing concept
These are:
Let’s see how hot products could be designed for Nigerians from
ASEs’ formulas.
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Designing hot products for Nigerian’s market from ASEs’
formulas
(Step A).
I. Record the number of potential customers as x (those who
would likely desire, need and use your new goods).
II. Identify the customers’ common activities, trading, weaving,
manufacturing, farming, common desires, things enjoyed, loved
events, means of livelihood, gossips, songs, entertainments,
religious practices, etc.
III. Establish the average standard of living of the targeted
customers (x).
IV. Establish and list the reasons they love and enjoy the things in
(II). For instance, find out what really drives them to do what they
do or behave the way they do. Check to see if it gives them pride,
back up their egoism, put them into an admired /desired class,
bring them fulfillment in life, or if it is just a case of being
committed to protecting their standards, check if they are after
security, etc.
V. Establish the time they love and enjoy doing what they do as in
(II) above.
VI. Establish the common places or contact points they carry out
most of the activities they do as in (II) For example, is it in the
local market spots, halls, offices, homes, streets, open areas,
confined / hidden places, crowded areas, etc.
VII.Establish how they carry out their activities as in (II) For
instance, look at the plans prior to the activities, the arrangements
of things, the methods, the styles, the exceptional processes, etc.
VIII.Find out how they really feel about what they would dearly
expect from and sincerely wish should happen from V, VI and VII
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and list out the derivations or findings. For instance, do they feel
exited, tired, freaky, happy, distressed, or uncomfortable? How do
they feel about certain policies and laws, which affect their
activities? What kind of amendments, changes, and improvements
do they really seek and desire to have going through those plans
and executing their activities as in II?
IX. Establish the whole cost the customers incur to execute their
activities as in II. For instance, find out what they spend, the
energy, the efforts that are required to go through certain activities,
and check the kind of opposition they encounter. Find out what
technological shortage has cost them while going through certain
activities. Find out the extent of damage that certain forms of
discouragement from family members, friends, colleagues, and
other companions have caused on their living standards.
X. Go down a little more to establish the ASEs of those potential
customers. Then list out the many things that can be conveniently,
cost effectively, accurately done, and develop these things as
products to assist in making the target customers’ activities easier
and more convenient for them.
Note that after securing the above, the manufacturer could now be said
to be taking a stand of delivering the customers from certain projected
or discerned difficulties and they (the manufacturers) are stretching an
helping hands through their products.
As Nigerians would say, when you carry a blind man across the
river you must let his feet touch the water, for him to appreciate
you.
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In this case, you will also need to establish, reconcile, and work with
the product designing ASEs of your organization.
(Step B)
Here you are required to establish the new Product designs yielding
ASEs of your organization as Σ (ef.hnxorg)/t. by
establishing how:
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The above listed points in (A) and (B) will provide the responsible part
of your sales force in Face A with the intelligence to establish what to
say, the ways to talk, the manners to convince, the confidence to
educate, guide, protect and positively influence the targeted Nigerian
customers. These are forms of product designing / re-designing
materials that are extracted from ‘C&G’ strategies.
From this angle, the next coherent requirement would be how the
product can be produced and launched into the Nigerian’s market. In a
way, this can be termed as the projection for new product launch in
Nigeria.
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Projecting for new product launch in Nigeria
After the above position has been establish, you would be expected to
get into the practical process.
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Effectively getting new product into target Nigerian’s market from
conception
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would always yearn for, and heartily welcome technological
improvements, employed facilities, and so on, to ensure that they
secure relieves from pressures, discomfort, inconveniences,
frustrations, fears, etc, as time passes on.
For instance, you can produce special local spirit (gin) testing cup, with
long handle for those in the Bayelsa, Edo, and Rivers markets, fish
preservative tray (Mini iced coolers), for those in the Akwa Ibom,
Bayelsa, Cross Rivers, Rivers and other fishing regions. Solar lamps,
power generating sets, etc, for many rural regions of the Nigerian’s
markets. Others can improve on and manufacture Plastic Ayoo games
for the Yorubas, and other interested regions. Special plastic that can
replace clay pots for almost all rural regions of the Nigerian’s market,
specially designed baby carriers, etc, for growing potential mothers
from all parts of the Nigerian’s market, babies washing baths, special
packaging machines for local foods items e.g. Ugu(melon leave), bitter
leave, Afang, spices, etc.
Those in the IT field can get soft wares to help Banks get better
records of their customers and help in their customers’ relations
management, (CRM).
For some hot product ideas that will hit the Nigerian’s market, contact
the Afromart Integrated Services limited at www.afromartservices.com.
They have a rich list of products that would ever explode in the
Nigerian’s market for many sectors.
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Whatever the case, you have the goods that are required, desired, or
hunted-for, or which are periodically structured from the Nigerian’s
market backgrounds or ASEs’ oriented, you’d need to periodically and
inherently search, identify, establish and effectively maneuver target
market’s provided venues and get these into same target market as
established in face A of this part.
Brain Tracy in his book “The 100 Absolutely unbreakable laws of business
success” portrayed when he said,
“Market success comes from concentrating single mindedly on selling to those
customers you have segmented as being the ones who can most benefit from the
unique product or service features you offer in your area of specialization.”
With all of the above in mind, let’s bring in the face C of the system and
focus on the corporate world and how they would roll money from
patronages from the Nigerian’s market.
Face C
Corporations and firms
Before going further, be reminded of the fact that no matter how this
could be achieved, the Nigerian’s market demands that an
organization has a presence in the market.
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The followings need to be considered in order to cut cost, stay out of
problems with the authorities, while pulling a steady flow of customers
from Nigerian’s market:
Judging from the above perspective, the two steps in this face will draw
your corporate organization’s attention to the key positions it would
need to stay, put into operation, and make its formulated Nigerian
customers getting schemes as found in face A or as stipulated above
ever successful and rewarding.
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Step 1
Add ‘Nigerian-haunted for-values’ to services
At the same time, the customers should feel steered to repeatedly use
the same services. Finally, the customers should believe that they
have shrewdly spent their monies and efforts to secure these services.
No wonder,
John C, Maxwell said, “One of the greatest rewards of adding values to people is
that it comes back to you multiplied.”
Yes, even your organization’s financial statue will grow from this
perspective of value-adding mania.
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Deriving hot Nigerian “haunted-for” values, and
Millions worth values.
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called millions worth little values.
Let’s assume your organization has some contact points or network (its
presence) in Nigeria, some of these evaluated as important or
periodically required values, are as established bellow.
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Provide services in manners your targeted Nigerian customers
will believe that the services cannot be obtained anywhere else.
Pour light drinks (not spirits) into glasses for esteemed
customers in banks or other corporate offices.
Establish appealing ways to address the customers e.g. use
target market’s required or evaluated customer’s desired style of
talking.
Clean customer’s dusty shoes on entering the offices.
Have doors opened for customers by well dressed, friendly and
happy looking, guards.
Have brief cases and other loads carried and carefully kept by
security guards for customers.
Keep writing materials in receptions and other open places in
offices.
Have drinking water in the receptions.
Provide the convenience of purchase.
Provide after sales services, 24 / 7 customers service office.
Pay surprise visits to the homes of customers.
Gather their views about offered goods or services, cultures,
policies, etc, and give them gifts.
Now from the websites your organization can get ideas by:
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on the web business requirements are established in Face D of
this part of the book.
Besides the above, there are some generally required things some
sectors expect from organizations in it and you’d need to consider
these in order to derive fitting values for your kind of services.
For instance,
Here we mean the provisions made for individuals and some groups of
people when it comes to savings and current accounts, loans
syndications, etc. the banks are required to:
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these objectives to exceptional customer’s service delivery.
Make all the staffs truly feel the trend, in manners, which will
make them get ready for periodic cultural blends that
harmonize with customers ASEs.
• Go for leads, links, and contacts and get connected to as
many influential persons as possible for patronage through the
provisions of fitting ‘POS’.
• Be politically neutral.
• Sponsor loved programs.
• Advertise regularly.
• Regularly keep customers informed about the banks plans,
improvements, responsibilities, etc.
• Check patronage frequencies, then determine and work with
customer’s performance.
• Develop ways of being swift, confidential, protective, and
efficient in providing services.
• Fund small or medium scale businesses. Avoid politicizing the
process.
• Syndicate loan facilities to favor salary earners.
• Help local traders, distributors, agents, entrepreneurs, etc, to
facilitate credit purchases from abroad. Sponsor the
importation of certain goods and monitor the sales in Nigeria.
• Sponsor product developments of other sectors. Invite ideas
from the public, welcome comments from customers, and
experiment ways of developing and commercialize these
products. Be very open to the public as they come in with their
ideas.
• Get school children to open small special savings accounts.
Make these accounts life. Link up various means of paying
into these accounts.
• Make it easy for the unemployed to open an account with the
bank.
• Avoid allowing the customers to register entries when they
make deposits. Get cashiers or employ some staffs to do this
sort of things if the need be.
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• Have a good record of the special customers and regularly
keep in touch with them. Use the phone and e-mail to relate
with them.
• Avoid wasting the customer’s time. Be very prompt when
withdrawals are processed.
• Keep only naturally friendly and cheerful workers in the
customers care desks. Etc.
Apart from the above let’s check out how other organizations can add
values for which customers would find alluring.
Restaurants/Hotels/lodges
The idea is to operate from the grounds which would make your
customers feel like missing out of something if he decides to leave.
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To fasten these move restaurants should consider the following points:
• Open in big cities and towns close to where there are a lot of
business activities and population. Locate where there is a great
view of the ocean if available or in heels, where the cityscape can
be viewed. Provide exceptional front office settings.
• Customers would also enjoy live bands , dancing halls, casinos,
parking space, swimming pool car hire services, bureau de change /
business service points, acceptance of credit cards, facilities for
offices, conference halls, courier services, lawn tennis court, sports
and gym halls, small art and craft market, etc.
• Let your attendants, stewards and other staffs be very delightful.
• Be sure to have great cooks. Provide a wide spread of required
(continental and local) dishes. Hunt for that international standard.
• Provide tastefully furnished suites, and if located in cities provide
international calls connections, internet facilities, great beds,
refrigerators, TV’s, good bath facilities.
• Provide good security system e.g. let there be close circuit cameras
in the passages and open areas like the reception. Use coded / card
or digital lock system for rooms. Provide fire extinguishers in
kitchens and other important areas.
Having secured the above position, the next logically required move is
to culture and maintain the general right conditions of absorbing your
Nigerian customers. This would make the functions of this system in
face A produce guaranteed super results, like turning in money for you.
Let’s examine in the next step, the conducts your organization would
periodically need to culture through ‘C&G’ strategies to breed within
itself the competences to absorb Nigerian customers as uncovered by
the Nigerian’s market itself .
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Step 2
Absorb customers with ‘C&G’ strategies
The absorption of your attracted Nigerian customers with ‘C&G’
strategies are the exercises those who are responsible for directly
dealing with and treating customers cases in your organization would
cautiously implement in certain moments of the reconciliation of their
own and customers’ ASEs, (Σ(ef.hnx)/t and Σ(ef.hnxtc)/t.) to derive
both agreeable effective absorption situations. These situations
include deriving the right motives, moods, feelings, beliefs, hopes,
attitudes, etc, to welcome target customers from Nigerian streets,
homes, offices, and other points of contact. They are then expected to
tactically conduct the customers into patronage, and retain same target
groups of customers as loyal base (the organization’s money spinning
platform).
Again, the essence of this step is to make sure you do not lose
concentration, and in effect customers and money.
The major physical locations that your organization can stay and
absorb customers would especially be the front offices within the
organization.
Meanwhile, take note that if e-businesses are rapidly taking over the
traditional offline business settings, websites are becoming the number
one public offices from where entrepreneurs, organizations,
individuals, etc, can absorb their customers.
Apart from the websites, the other offices and holders from where your
organization’s can absorb target Nigerian customers include the
banking halls, receptions, secretaries’ offices, agents’ offices, order /
cashiers desks or counters, restaurants, cyber cafés, shops,
customers’ service offices and other points of contacts within your
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organization’s network (required parts of the sales force) in Nigeria.
So, let’s briefly look at the perceptions the average Nigerian customers
would have on your organization’s offices and what absorption ideas
can be derived from the analyses.
As customers flow in, the following four points would help your
organization manage situations for effective customers’ absorptions.
These are:
Absorbing Nigerian customers.
Common customers mind distracters.
Controlling distractions in offices.
Tips for maintaining good level of concentration.
Some of the ways your office holders (part of your required sales force)
can achieve the above in your physical offices are to be in the ASEs
mood, take a quick look at the customers for right placements by
discerning their personalities, likely attitudes, possible motive of visit,
etc, then execute the followings:
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interactions.
Provide seats for the customers.
Show concern about the customer’s welfare.
With sincerity, ask the customers what area the organization can
be of help (if the customer is a new one). If the reason the
customer visits is known, go straight to business.
Establish the customer’s needs.
With professionalism, treat and offer assistance aiming at the
pre-established gains for both the customer and the organization.
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The animations, some pointless graphics, etc, in some websites
can cause a shift of attention from what would have engineered a
healthy relationship between the organization and the target
customers.
Some customers especially the Nigerian women may storm an
office and suddenly remember something back home. Most of
the female Nigerian customers are likely going to be on the
domestic or caring side of life. They would always have their
minds occupied by one family, personal or general problem than
any other class of customers. Apart from this, some women may
come with their babies to the office; expect the babies to take a
huge percentage of their mother’s attention than any one treating
nursing mothers would.
Some customers may scratch itchy spots on their bodies and
consequently lose concentration to what was discussed.
Some may be ill, sneeze often, cough, feel uneasy, etc. Their
poor health condition can also make them loss concentration to
what you were promoting or driving at while executing some
‘C&G’ stratifications.
Some may sit down, enjoy the chair, or somehow feel
uncomfortable to the extent that they keep adjusting their sitting
positions and have their minds occupied with what they are
presently doing than what you are doing.
Some may be busy grooming their hair, trying to improve their
looks in the banking halls, waiting rooms, etc, and at the end
their minds may be occupied with what they look like or the
impression they wish creating than what you have to say if you
chose to absorb them from such unfavorable locations.
In all, the above make it important for you to be in charge, and make
sure things do not slip out of hands while executing your fitting ‘C&G’
strategies. This ushers us to the third viewpoint, which gives ideas on
how to control distractions in your office.
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Controlling distractions in offices
In your web site, distractions can occur when you do the followings to
your site:
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Over loading your website home page. Exchanging and
providing so many links to other sites that have nothing to do
with what you are selling, in the bid to get more traffic to your
site.
Providing exhaustive list of people with conversions of how they
made from your offers.
Uploading enough animations to create a complete movie, onto
your site.
Find bellow some tips to give you a glimpse of the pivotal maneuvers
you can implement to maintain your expected level of concentration
while strategizing your way to absorb target Nigerian customers.
In your physical office, these would occur when you perform the
followings:
Nurture a good level of confidence and concentration yourself
while talking and trying to absorb your customers.
Become imbued with the mood that you are the guardian of your
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Nigerian customer to his / her satisfaction and the achievement
of your company’s main selling goal.
Put on the discerned attitude that will evoke your customers back
to your track of reasoning if he has been distracted.
Realize that the solution to your customer’s perceived problem is
at hand, keep assuring them of this at regular intervals.
Allow a brief moment to pass to catch your customer’s attention if
you note he had lost attention. Then, with a suitable degree of
concern, neatly and firmly state to the customer where you were
in the discussion and gradually stir back the lost interest and pull
your customers in.
Findings from all of the above exercises would reveal how to a large
extent, part of the Nigerian customers absorption falls into fitting
discerned talks, discussions or call it expressions, that will guide,
confirm, seal and sustain sales – some kind of ‘C&G’ stratifications.
Let’s scan how we can translate and apply these lines of attack from
the perspectives established in the next very significant face of this
system -using the internet to capture Nigerian customers.
Face D
Internet based businesses
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You should fall on the ASEs guidance by getting the followings done:
(A)
(1). Establish your ASE (Σefhnx/t.) as at the time you intends being
up for your target Nigerian customers.
(2). Establish the ASE of the class of targeted Nigerian customers your
wish selling to as Σ(ef.hnxtc)/t.
(3). Establish the ASE of the exact market you wish to enter e.g. Lagos
as (Σ (ef.hnxtm)/t).
Find out the relationship between (1), (2), (3) and (4) in (A) as
(Σ(ef.hnx.org.tm.tc.)/t. which would relate to your planed web based
business.
Then, derive the common motives for choosing the internet, desires,
hopes, likes, fears, standards of living, curiosity, available internet
facilities and the like things that will assist you to cost effectively,
conveniently, swiftly, and accurately discover the right materials, verify,
design, experiment and put up a killing web site to carry your offered
goods or services into the Nigerian’s market.
Also, consider step (B) to identify and avoid common pitfalls, and
better maneuver to beat your competitors.
(2).Establish the ASE of those you engage to do one thing or the other
in this net biz thing as (Σ (ef.hnxemp)/t.).
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(3).Establish the ASE of others who are running such business as
competitor as (Σ (ef.hnxcompt)/t.)
Let’s consider what all this would involve from the first step.
Step 1
Use the internet for Nigerian customers
This is the act of going down to the core Nigerian’s market
backgrounds and using the ASEs to derive fitting materials and insight
to maneuver and legally use the facilities of the Internet to reach,
positively influence, attract, absorb and maintain millions of customers
from the target Nigerian’s market.
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These boys are very smart and would do anything to elevate the
economic situations of their lives, get the fun of swindling their
unsuspecting or innocent victims, enjoy the realization of the
effectiveness of certain Internet marketing facilities such as bulk e-
mailing, impress their associates, and feel great finding a source of
income.
Just again, as a Nigerian proverb would say, when you scold the
hawk for picking up the chick, you scold the chick for being
careless and so exposed.
For me, I would be in the opinion of scolding the owner of the chick for
not providing food in a conducive environment for the chicks to eat and
stay out of danger.
You find all manners of goods or services on the Net. Some innocent
and sincere-hearted ones just get there to help themselves while
others are there to seize opportunities to defraud.
The point is this, if some of the Nigerian yahoo boys discover genuine Internet
businesses that would indeed yield them cash, they would become wonderful sales
apostles of your organization.
If this site can get Nigerians flowing in, be sure that it can as well
capture other target African markets. First, go for Nigerians!
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Getting a site ready for Nigerian customers
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advertisements.
Avoid endless links and talks in the name of making the Nigerian
customers remain in the site; be precise. Remember they hate
stories.
For whatever is sold, provide the money value and in other
cases, some points that can be converted to purchases or money
being paid into their local bank accounts in Nigeria for providing
the organization with the email addresses of real ready Nigerians
who would finally buy offered goods or services.
Make payments easy, safe, swift, and convenient. Use the bank
wire transfer method of payment, western money transfer
system, and other services that would be friendly to Nigerians.
Make the shipping and handling (S/H) swift, door-to-door and
safe. Use a courier service company that knows the target
Nigerian’s market inside out and that is known and respected by
your target Nigerian customers.
Find merchants for collecting payments online that would favor
the methods used by the targeted market and customers. These
merchants should be those who cut across the globe indeed. For
instance, www.alertpay.com, www.thri-hub.com, and
www.regnow.com, www.moneybookers.com, are good for
verification.
If the need arises get a third party into the site to run the
organization’s selling. These should be dependable and capable
of constantly forwarding payouts in good time. They should have
enough facilities to make the organization’s business hitch free
and flourishing. For instance, www.digibuy.com
www.linkshare.com, www.paysytem.com are good for your
verification and trial.
Provide affiliate packages in the site to run the sales as well.
Provide everything that would enable them to make money like
coordinate e-marketing facilities that would make your affiliates
really make sales. Provide facilities for them to get commissions
from their down line to few levels or so. Make payouts to your
affiliates easy and fast for them. Make it easy to fill the forms.
Guard against frauds, spamming and other Internet ills. Make it
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part of the organization’s policies to protect its clients, and in the
disclaimer make it clear that the organization would terminate the
terms of contract at will should any of the affiliates delicately run
against the customers’ protective measures. Also, be frank about
discontinuing with any affiliate who violates the standards of
running business on the Internet. For instance, get ideas and
those who are ready to run the affiliate program stocked with
everything for you from
www.associateprograms.com/articles/175/How-to-start-an-
affiliate-program, www.affiliateguide.com,
www.affiliateseeking.com, www.elements.com.
Market the site in different ways on line. For instance, use the
banners, free classified ad sites, summit the ads to sites that can
get the ads to thousands of search engines, summit url to sites
that can take it to millions of promotional sites.
Purchase e-zine advertising that focus on the African market
especially the Nigerians.
Exchange links with those who can carry your organization
everywhere online. For instance, get assistance from,
www.startxchange.com.
Download and use email extractors that comply with the Internet
standards of bulk emailing. Check out
www.supershareware.com/software/dwnload-free-email-
extractor.html.
Buy good bulk e-mailing facility for me this is the very best way of
making money. I would advice you to get those who can run
everything from their own server for you to be on the safe side. If
your organization needs to be more secured it can pay for few
bulks of emails addresses. If there is need to be more
economical get those who would charge only once for a life
membership. They should give access to their facilities at all
times. Search google or yahoo for more results on e-marketing.
For instance, consider the following,
www.webman.com/email/_75_millions.html/, www.fxstyle.net.
Write and freely publish articles that aim at empowering the
target Nigerian customers.
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The Guardian and some local newspapers, Cool 96.9 FM,
Rhythm 93.7 and 94.7 FM can carry your organization’s web
addresses to millions of ready Nigerian customers.
List your organization’s web and other contact information in
yellow pages and other directories that are used by millions of
Nigerians. For instance, get listed in
www.nigerianbusinessonline.com.
From ASEs’ backgrounds add great values to their lives from the
rendered services.
Have local contacts or agents such as Afromart Integrated
Services limited to distribute or relay buying / business
information back to your organization.
The core issue now is in making the offers more attractive and centric
Nigerian’s market driven than those of the competitors may make.
The next step offers ideas of what needs to be executed to keep such
a resourceful link precious.
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Step 2
Load your e-business treasury strongbox
I keep and regularly update this kind of chamber myself. The following
would give ideas on how to organize the strongbox.
For instance, give headings and list out sites that would help in that
field.
1 Some host cgi on their own servers to relieve you of the trouble
of learning how to install cgi or even have it enabled on your
server. Note that some of these sites may place adverts on your
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sites, after all, they must gain from their fine gestures. Check out
http://www.hostedscripts.com for ideas.
2 For cheap registration fees. Check out
http://www.CheapDomains.ws http://40megs.com/888.html.
3 If you need to, be a host and buy a large space or something like
that for a very little amount then resell this to your Nigerian
customers. Check out hostica .com, they may have something
that would march your budget. http://www.Hostica.com.
If you have an archive and member sites you must try to carry
your customers along and inform them of moments of changes or
updates in your web site. Get the help of change detection at
http://www.changedetection.com, it's completely free!
Give your site some security. Visit site that would help you in
many forms of protection. For instance, check out
http://www.securitymetrics.com.
Use sites that offer great useful web building and support
services in the hope that you would upgrade to higher standard.
You can seek for and benefit from a free side of Mailing List
program and Web Polls program that’s great for researching new
product ideas. Get licenses to use the trail version.
http://www.worldsubmitpro.com.
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Check the effectiveness of the words you chose for your web
pages. This is important for you to have that desired results.
Look for sites that can help you prepare great keywords free if
possible.
http://www.engineready.com/freeware/keywordminer/index.html.
I would advice that at some point you should incorporate a
business. In addition, if you have your very own product or have
written a book try to get patent and copyright. The following sites
would be very helpful to you.http://www.freeadvice.com
http://www.legalzoom.com.
It is best you get a site for bits and pieces for your web sites. For
instance, you can visit www.freewebtools.com,
www.thefreesite.com, and www.bluevada.com.
To protect your computer from thieves, visit
http://www.scumware.com.
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For e-books
Find more about e-books about marketing, making money online, etc,
from results from search engines.
If you can write for yourself go ahead. You would need to edit, protect,
get blogs and get your books actually spinning money from the
internet.
If you need help for editing your e-book, try
www.perfectediting.com, www.bookandyou.com, and
www.edit.perfect.essays.com.
Protect your book from thieves. For instance, get security help
from www.secureebook.com.
Get good designers if you are not sure of getting it right your self,
try www.homestead.com, www.covergraphics.com, and
www.marketingedgedesign.com.
You can create blogs for your e-books. For help visit
www.genebase.com/blogintro.php.
Plan to make money from your e-book’s blog, get ideas from,
www.johnchow.com.
If it happens, that you need it, you can get e-books creator and
pdf generator free from http://www.jansfreeware.com.
If you wish to use the services of e-book submission sites, try the
following site, www.ebooksubmit.com, www.jogena.com,
www.ebooklibrary.com/ebook_library_000007_htm,
www.bizzday.com, www.ebookleads.com,
www.websucessecenter.com, www.ebooks4free.net, www.vitual-
ebooks.com, and www.ebook88.com.
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For Money making opportunities
If you need to get some money making opportunities that can set you
financially free and perhaps let some others have these opportunities,
then you can get affiliates from the Nigerian’s market to run your sites
that have these programs.
For instance,
Try www.way2miracle.com, www.quickmoneygenius.com,
www.earnmoneyeasydaily.us, www.profitgateway.com,
www.getresponse.com, www.esellerate.com,
www.makemoneyonline.com, www.autoplotprofits.com,
www.clickincome123.com, www.profitgateway.com,
www.contactthem.us, www.freesitesignup.com, and
www.internetmillionsdollas.com.
For e-marketing
Affiliate programs
Here we facing how you can spend some money and get serious
affiliate programs running on your sites.
You can get third party and exchange your links to sell your products
for you.
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E-mail marketing
If this need emerges, use www.americaint.com, etc.
Auto responder
Visit the following links for ideas, http://www.freeautobot.com and
http://www.AutorespondIt.com.
You can use the services of t-mail to get your email messages
translated. This would give you an edge in understanding the
languages of others who may not understand English. I like this
stuff, especially when one is dealing with the international
community. Try, http://www.t-mail.com.
Pop ups
You will find these sites very interesting
http://www.popupmaster.com, and
http://www.PopUpRotator.com.
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Ezines
For instance,
Install the “Opt-In Automator” program on your web site get this
at www.OptInAutomator.com.
Learn from others for instance, visit, www.EzineExperiment.com.
Forums
Ask the experts about internet marketing. Join great forums.
Check out http://www.WarriorForum.com/forum and
http://www.ablake.net/forum.
You can ask search engines and you would have a wealth of
resources to help you fill your storehouse and hit the Nigerian’s market
better.
If you have any question or need any help, please do not hesitate to
contact www.afromartservices.com. They would help you to build your
opt-in list from the Nigerian’s market, make your classified Ads,
Newsletters, articles, press releases reach the heart of the Nigerian’s
market. Also, they would help you get your advert, offline marketing,
Video messages (in DVDs, VCDs and so), to reach and stimulate sales
from your target Nigerian’s market. You can be linked to market forums
in Nigeria with the help of Afromart Integrated services.
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Get this appointee to print handbills or brief magnetic sales letters that
carry your complete contact details and that of your appointees.
Get the appointee to appoint many cyber café owners as sub agents
and distribute printed materials to these cyber cafes.
.
Also, distribute handbills to business centers, schools such as
polytechnics, universities, markets, corporations, etc.
Again, let the whole appointees make a great offline marketing to carry
along targeted customers as established in face A of this system.
Meanwhile, you should be in the right situation, the right frame of mind,
use the right strategies reconcile your organizational functions and
finally execute schemes which will inherently, cost effectively, pull
customers, help you close sales and make real money from the
Nigerian’s market.
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In fact, there is something we would need to consider here, that is
being too busy selling to Nigerian customers might elude your
organization’s focus to the truth that members of its required sales
force may run out of energy, effective strategies, the right form, zeal, or
such required Nigerian customers getting endowments.
The sad part is if the above is allowed to take place, silly things can
take the place of the organization’s sales growth and profits
maximization.
Based on materials and findings from parts 1, 2, 3, and this part of the
book, the Nigerian’s market has established how your organization
can keep its over all foresight and morals constantly high and
maneuver from positions which your attracted and absorbed customers
will inherently never feel and want to go back to the ‘free-for-all-grab-
me’ market. It would do this by cost effectively aiding your organization
to set an easy to run and maintain Nigerian customers getting and
money-creating turnkey from the redirection and reframing or
assignment of newer heart-sealing core objectives for building
relationships, advertising, and promoting. These are the revealed
instances of keying the hearts of customers to your offers.
In the next part, 5, all these would be placed on the stage of “make
them die hard loyal”. Here you would discover how loses would be
dramatically reduced, functions more result yielding, and moneymaking
systems secured on a generative platform.
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Part 5
Make them die-hard loyal
In his book,
“How to develop self-confidence for success”. P.C Ganesan said “ the sub
conscious mind is the most powerful part of the mind and once any idea gets
embedded in it, it works miracles by translating the idea into reality.”
To prove how important the capturing of the heart is from his view,
Robert Greene hinted that “Ignore the heart and the minds of others and they will
grow to hate you...
The best way to protect yourself is to be as fluid and formless as water, never bet
on stability or lasting order. Everything changes.”
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Sealing the customers heart to your organization would aid in making
them defensive while on the organization’s side and become die-hard
loyal.
You can be sure that if they were loyal, your organization would be
guaranteed of a concrete base to execute the followings:
From the analyses of the ASEs’ formulas and the entire processes
established from our previous parts the angles bellow will provide the
simple and firm floors and positions to operate and make the absorbed
Nigerian customers die-hard loyal.
Use the above medium to tie up everything and secure the followings:
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Entertain, be lively, and bubbling when running the business.
We will focus on these leaders and those moments any seller may
need to be in the above position.
Step 1
Build a profitable relationship with Nigerian
customers
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structured sales force in the organization. Yes, say things that
would stimulate them to be effective conversers.
Asking members of the sales force mind discerning questions
that would help in sustaining their customers’ relationship,
maintaining high performance. Do not pry into others privacy
while doing this.
Occasionally making arrangements to interview selected
members of the sales force around to discern what emerging
Nigerian customers getting and maintaining ideas that can be
gathered to help in the periodic ‘C&G’ stratifications.
Making pre- call arrangements and discussing with some loyal or
important Nigerian customers, some useful competitors, and
other relevant people in the industry. Creating the background
from where a good target customers management tools would
periodically generate.
Getting the responsible desks to pass memos, which will
stimulate and encourage the sales force to form chat groups,
brainstorming team, etc, to discus some matters about your
target Nigerian’s market / customers.
Using the company’s bulletins, newsletters, or some sorts of
journal if there are such to chip in gathered ideas, comments,
opinions, recommendations, etc.
Taking care not to incite jealousy, clashes of interest and hatred
among the involved groups of people, especially among the
employees of the organization while executing the above.
Using some available openings in the organization’s means of
communication, which can be intelligently tapped to chip in
customers-management discussion clauses, phrases, sentences,
or anything that will silently spark up a healthy competition, up
building admiration / jealousy among the sales force in the
organization. Some of the openings that can be used to achieve
the above, include the occasions when an organization post on
their notice boards or some how get this information across,
news about new entrants, transfers, terminations, training
schemes, marriages, births, service awards, parties, employees
sports, new products launching plans, government regulations,
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competitors activities, etc.
With the above, the control unit of your required sales force would
have cultured a background that projects beneficial light to the target
customers’ hearts as other members of the structured sales force carry
out other campaigns to seal same customers’ hearts.
The Nigerian’s market has proved a position as the above as the best
to carry the customers along through advertisements and promotions.
This new positioning would keep your customers getting platform alive,
highly rewarding, interesting, attractive, competitive, deeply noticed
and quite alluring in the market.
Let’s check from the next step how the right moments can be
snatched and used to periodically run such stimulating advert that can
buy the hearts of your Nigerian customers and make them ‘die-hard
loyal’.
Step 2
Advertise to sustain ‘C&G’ campaign
We would be unfolding the making of your goods or services publicly
known in the target Nigerian’s market in those expected manners,
which will further trigger, uphold, and favor the periodic
implementations of suitable ‘C&G’ strategies around the same targeted
market to make them die-hard loyal. This would be when your
organization advertises to put its periodically required ‘C&G’ processes
on an imperative stage in the Nigerian customers getting crusade-
advertising platform to periodically sustain same fitting ‘C&G’
campaign.
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Thus, depending on your targeted Nigerian’s market e.g. the public,
corporate clients, rich class, middle class men, middle class women,
children, industrial buyers, Internet-based businesses, etc, your
organization’s advertisement programs will have to create the right
mind sets / conditions to pin down the hearts of the target Nigerian
customers on the periodic offers. While this is on, other members of
your structured sales force (salespersons, markers, etc.) would
maneuver and carry the disgorged messages into the hearts of the
customers they come in contact with.
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The Nigerian advert platform.
Advert steps to hit Nigerian’s market.
Four rewarding advert options. These options fulfill the following
functions: 1. Ceremonial. 2. Creative. 3. Persuasive. 4.
Informative.
Fastening your desired advert results.
Considering the threats that may exist on the Nigerian advert stage,
due to ignorance, it would be vital you start up this process by
understanding the Nigerian customers yielding advertisement platform,
which an organization would play on.
This knowledge would help your monitoring unit stir the sales force
more effectively to obtain optimal results.
This is just like knowing of the terms of a business and where your
profits would emerge from before engaging in it.
With the new amendments of the Act as above, APCON has the added
load of monitoring the advertising activities of other regulating bodies.
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Nigeria (CBN), National Insurance Commission (NICON), Standard
organization of Nigeria (SON), National Broadcasting Commission
(NBC), and National Communication Commission (NCC), etc.
In Nigeria, there are rules and set standards in the advert platform,
which you should check before running your programs.
They have done advert for Zenith International Bank, Nestle, and
Peugeot.
There is the SO & U. They advertise for Proctor & Gamble, which
produces Always, Pampers, Mr. Biggs, MTN, etc.
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For instance, some entrepreneurs run commercial radio, television
stations, and publishing companies.
For instance, radio stations like the Cool 96.8 FM, Rhythm 93.7 and
94.7 FM are down to earth in entertaining millions of Nigerians.
Besides, there is the Brila 89.6 FM, a radio station dedicated to sports.
They reach millions of sports loving Nigerian listeners also and of
course are an organization’s sure bet to advertise its sports goods or
services.
Apart from radio, there are TV stations such as the NTA (Nigerian
Television Authority), the station that can get an organization more
audience than any other. The STV (Silver Bird Television), known for
showing some of the greatest entertaining programs in Nigeria. Others
include, the Muri International Television (MiTV), Channels, (the
television of the year 2000, 2001, 2003, 2004, the only station in
Nigeria that keeps reminding me of the CNN and Sky news) and
Galaxy Television. Yet other stations as the African Independent
Television (AIT), spew out great and wonderful children, educational
programs, movies, documentaries, and other programs that advertisers
can sponsor to reach millions of customers.
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Nigeria even has a cable station, the hitv, where advertisers can reach
millions of sport loving Nigerians during the premiership and other
soccer and sporting events.
If the need arises, from the above, your organization can use its
network in Nigeria to drag attention to your website. Yes, these
customers attentions should be brought to the organization’s www.your
company’sname.com, and your offers in the targeted market.
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Advert steps to hit Nigerian’s market
Your advertisers can achieve the above by carrying out the followings
hinted requirements:
(A)
Identify who would use and / or buy your offered goods or services
most. Then, establish their ASEs (Σ (ef.hnxtc)/t) as at the time your
organization intends advertising. Know your customers most
commonly used languages, their main activities / occupations, attitudes
to work, beliefs, their hopes, likes, dislikes, fears, goals, how the
general Nigerian’s market situations influences them, as all of the
above relate to your offers. Establish what the customers would likely
expect from your organization from the above foundation.
(B)
Establish your organization’s ASEs (Σ (ef.hnxorg)/t) as at the same
time it intends advertising. Establish what the organization intends
achieving from the advertisement program. Know its financial strength
to run the program. Know the ASEs of those who would be involved in
the program’s execution. Establish their likes, hopes, fears, beliefs,
capabilities to deliver, attitudes to execute the advert program’s related
tasks.
(C)
Establish the ASEs of your competitors in the targeted Nigerian’s
market as Σ (ef.hnxcompt)/t to derive the common trends, omissions,
commitments, lapses, visions, advertising strategies and other things
as would aid the advert to reach desired target.
(D)
Establish the ASEs of your sector as Σ (ef.hnxsect)/t to derive the
common regulations, policies, pursuits, goals, advertising standards,
etc, as would help the organization plan and execute a magnetic
advert program.
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From the above four preparatory backgrounds, your advertisers can
consider the manners, which conversations are done, businesses are
run, ceremonies are done, etc, in the targeted Nigerian’s market. Then,
they can decide if they (the advertisers) would need to drag words,
snap out words, spell out words distinctively, be emotional, what body
language or other kinetics to use while running planned advertisement
programs. Your down line in Nigeria (designated part of the sales
force), should carry along these methods of convincing target
customers as ‘C&G’ stratifications.
Then, your organization could fortify its efforts of getting the right ‘C&G’
assisted advert program running, by selecting from the following four
rewarding options bellow as initiated by the Nigerian’s market
intelligence base.
These options are derived from the functions, which they need to fulfill
to spice up the ‘C&G’ campaign; this will also add more colors to the
slated advertisements and help in securing a meaningful impact and
reaching your target customers’ minds more precisely as loyalty origin.
These would help keep the heart-capturing dial on the right advert
positions.
A. The first advert option is that which would fulfill the ceremonial
functions.
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Normally before running this kind of advert you’d have less competition
and / or are the only one serving a particular region in Nigeria.
You can run this form of advert for the sake of advertising, breaking a
period of silence and just letting your customers know that you are still
around.
264
As the name implies, if it is to fulfill the creative function, then your
advertisers must be imaginative, be great thinkers, sound analyst and
be ready to make things happen from the advert.
If the advert is practical, it must contain a good level of truth.
If this form of advert sinks down to your targeted Nigerian market and
is evocative, then the syntheses of what is highlighted in the advert
must suggest the quality of facts.
Thus, the feelings generated from the advert should make your
targeted Nigerian customers inherently reconcile their ASEs to your
promoted goods or services.
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Should there be heavy resistance or the like, this form of advert would
be handy.
When reaching out for these kinds of customers, being emotional may
not be necessary. You should avoid looking as if you were begging for
anything, no trace of weakness, failing, or running out of control should
be shown.
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advert programs, which your organization may get going through
various mediums.
At the end, you will have to leave your targeted customers without
doubt that your organization’s standards, achievements, goals, or
offers, are for the customers interest.
Apart from the above, let’s consider other points that would seal
desired results while advertising for Nigerians.
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Fastening desired advert results
For instance,
(1). When running any form of advertisement that aims at the masses,
the less educated, business minded, or customers from the remote
parts of Nigerian’s market, consider using catchy repeated words to
indicate sincerity in the advertisement program.
(2). Others would fall for the use of ASEs’ established target customers
heart pulling or magnetic name calling.
For instance, the names you give to a product or service can stir up
interest in and drive potential customers to patronage, this would be
especially so when your agents, marketers, and affiliates carry along
fitting ‘C&G’ stratifications.
You can paint words to favor and appeal to the obtainable lifestyles,
cultures, and attitudes of your targeted Nigerian customers.
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Now we can observe that advertisement brings about and sustain
many levels of awareness.
Hence, this becomes some core money making turnkey for your
organization today.
Let’s consider how you can further promote to get the real imparts from
your target Nigerian’s market today.
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Step 3
Promote from ‘C&G’ background
Here those who are overseeing the promotional activities of your
organization or those who may need to promote your goods or
services (promoters) as a structured part of your sales force, are
expected to gather information from the periodic foundations / bases
made possible by the regular ‘C&G’ exercises, and then formulate
appealing, comfortable perceptions, understandings, and backgrounds,
which the Nigerian customers would accept your organization and
offered goods or services. Also, these should be elevated to fit your
organizational goals. We can call this process promoting from the
‘C&G’ background.
270
From analyses based on our intelligence base, we have 18 steps,
which would further help your organization promote your goods or
services from ‘C&G’ background and hitting ceiling yields.
271
them, ideas of what the goods or services should be like, what they
fear most about the offers e.g. failure to perform as claimed, etc.
6) Establish the promotional fitting images of your offers. Develop
those features, shapes, textures, tastes, performances, etc, that will
best harmonize with the findings in (5).
7) Effectively reconcile the findings in (5) and (6) then derive the most
fitting and result yielding promotional programs for each of the
market segments, which specific class of appointees (parts of the
required sales force) would be assigned to execute fitting ‘C&G’
stratifications.
8) Cost the promotional program over the time your organization
wishes to enter the targeted market.
9) Establish what your organization would stand to gain from the
promotional program.
10)Employ cost effective technological application as would make the
promotional impacts felt everywhere. E.g. the use of the Internet,
mobile phones, etc.
11)Set the program monitoring processes. Let it be in easy to
understand and follow stages as shown in part 3 of this book.
12)Let the whole members of sales force responsible for the
promotional activities, deeply understand and be ready for the
program, which is about to take place.
13)Plan to cover a given area or areas in a particular time. Use
different approaches for each Market segment.
14)Establish the right season to execute the program.
15)Play by the rules of the regulatory body in the Nigerian’s market.
For instance, fulfill promises.
16)Establish ways you would use the images of the promoted goods or
services to alter evaluated wrong beliefs, attitudes, fears, etc, of the
same promoted goods, services or the organization if these had
existed before.
17)Make plans for the responsible parts of the sales force in an
entertaining way effectively interact with, educate, coordinate
activities and information customers about those benefits the
products / organization have, which will help them hit their evaluated
desires, hopes, etc, as in (5).
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18)Execute the program in those ways, which will further stimulate
interest in the organization’s goods or services. Be entertaining and
spark up the generation of desires that would lead to the purchase
of the promoted items.
This will provide you with the promotional what, how, when, why and
where to say, execute and monitor your targeted Nigerian customers
pulling stratifications.
Meanwhile, if there are “dos” for the promoters, there are also “don’ts”
for them.
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and those involved in the promotional activities. Etc.
In view of the above, let us briefly see some few ways you can
succeed in making your promotions more effective in Nigeria.
Step 4
Make them die-hard loyal
Your organization is expected to periodically execute everything it
discerns from the ASEs’ formulas and the already executed ‘C&G’
stratifications, which will make its targeted Nigerian customers be
willing, convinced, feel motivated to repeatedly pay and enjoy using its
offered goods or services under any circumstances.
274
Have pride and ego to protect and glow.
Have goals to attain.
Seek joyful moments to experience.
Conceive desires to actualize.
Have wants to pursue.
Develop likes to enjoy. Etc.
Your organization should reflect these “POS” for loyalty from their
goods or services, and activities described in the previous parts of this
book and other functions.
275
Rate the patronage performances / rates of these classes of
customers over the total sales the organization makes monthly,
quarter monthly, half yearly, and annually.
Establish their momentary ASEs.
Derive the common findings from the four classes e.g. their loyalty
yielding likes, dislikes, attitudes, fears, hopes, goals, cultures,
beliefs, etc.
Know who your targeted Nigerian customers would respect, would
want to please, would never want to let down and who they feel
have their best interest at heart most in the targeted Nigerian’s
market.
Find out what captures their interest most.
Open facilities with the above provisions for upgrading these
customers into better classes.
From the above background, give “thank you” messages,
recommendations, free services, etc, to the fluctuating customers.
Encourage them to be regular in order to benefit from greater and
better offers.
Periodically create such awareness that would make those who
regularly patronize the organization feel they are in a desired,
admired, and respected class of Nigerians. Mention names of
outstanding regular customers in your organization’s newsletters,
editorials and other reports. These materials should be distributed
to as many Nigerian as possible with exciting features. Then tie up
and make certain provisions for the fluctuating customers to climb
to the level of regularity.
Use their pictures with permissions to show others what they have
achieved for being a regular. For instance, provide moneymaking
opportunities for regular customers, by making them agents.
Use some of the loyal customers as contact points / commissioned
agents to gather information about the other customer’s
expectations. These expectations can be analyzed from the
intelligence base in part 1 of this book. For instance, check their
regular or persisting complaints, etc. Also, provide special
telephone / fax numbers, email addresses, etc, for these regular
customers. Let them periodically use these facilities to provide
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others with timely / customers pulling information about the
organization.
Develop the above into some franchising facilities the organization
has for loyal customers.
Maneuver in this direction and culture grounds that the rest class
of customers would note, appreciate what is going on and then tie
up their hearts accordingly as promotional activities,
advertisements and other forms of ‘C&G’ stratifications explode
with all brilliances in the targeted markets.
Thus, if it would be demanded be directly responsible for the
education e.g. scholarship programs of customers who use the
organization’s products over a given period.
Give seasonal gifts to the regular customers.
Put some inscriptions, marks, points, in coupons, packets of drugs,
detergents, drinks, sachets, sealing foils of powder milks,
chocolates and confectionaries, caps of tooth pastes, cocks of
drinks, receipts of payments made, etc. Then, ask the targeted
customers to bring a given amount of these items to the nearest
contact points, outlets, or redemption centers for their awards,
which may include the following: The pay for their vacations to
great cities if they have patronized the organization for a given
period. A paid trip to the zoos, amusement parks, restaurants,
shows, etc. Let them have free nights and feeding in favorite
hotels, appearances in favorite T.V shows and other programs,
etc.
With ‘C&G’ strategies, make periodic calls to show the
organization’s interest in them. In these calls, offer or inform them
of the rewards as the above.
From the above backgrounds, create activities, programs, etc, and
guide them to invest time, energy, money and other resources, in
your organization.
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Whatever, as a summary if you intend selling to Nigerian customers
work with reliable firms in Nigeria like Afromart Integrated Services
Limited, use the strategies in this book, and get the followings done:
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Continue absorbing and retaining customers with exceptional
customers care functions that could be derived from this book.
Stretch your core competencies in the areas your competitors
would find it very complex and expensive to match.
Create awareness for your activities as found in this book.
Monitor your activities and control the turn out of events as
much as possible.
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Allow the sales force to be involved in the process and acquire
the knowledge of devising down to earth Nigerian customers
getting instruments (strategies).
Guide and provide the sales force with some core instances
through the relevant arms and functions of your organization to
execute killing customers getting schemes. These schemes are
the ‘C&G’ strategies executed through fitting matrixes of the
ASEs formulas that are carried through the relationship building,
advertising and other promotional platform. This platform will key
in the marketing, canvassing, selling, and other Nigerian
customers getting functions of your organization.
With this you will practically make pure money from sales from the
Nigerian’s market. Quote me.
Thus, with the 5 parts of this book, any seller wishing to make real
money from the Nigerian’s market would have been instilled with the
intuitive strategic sense of getting customers from the market.
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Yes, with the help of this book, at a snap any market front member of
your organization should be able to switch on to the frequency of
swiftly reading, identifying, establishing, and deciding to implement
vital changes in strategies, attitudes, views, beliefs, and competencies,
while venturing into the Nigerian’s market for your selling and money
making opportunities.
Use the following links to get more information about businesses,
companies, and opportunities in the Nigerian’s market :
www.nigeriagalleria.com,www.ngex.com,
www.uknigeriabusinesses.com, www.abujagalleria.com,
www.nigeriabigyellow.com, www.nigeriayellowpages.com,
www.naijasearch/directory.com, www.africa-
business.com/nigeria_directory.html, www.aa-nigeria.com,
www.nigerianautomobile.com, www.nigeriancomputersociety.com,
www.clicknigeria.com, www.nigeriapropertiesonline.com, www.nigeria-
directory.com, www.lagos-nigeria-real-estate-advisor.com,
www.nexusnigeria.com, www.foodstradeholding.com, etc.
Again, work from the above backgrounds and make real cool
money from the Nigerian’s market today.
For any assistance, you may need about getting buyers for your
goods or services feel free to visit www.afromartservices.com. Or
call Andy on +2348052694269.
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