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  • City of Dallas Epay Redesign

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    jeffmosier
    127 views21 pages
    Dallas City Council committee briefing on the redesigning of the utility billing ePay system

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    City of Dallas ePay redesign

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    Dallas City Council committee briefing on the redesigning of the utility billing ePay system

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    127 views21 pages

    City of Dallas Epay Redesign

    Uploaded by

    jeffmosier
    Dallas City Council committee briefing on the redesigning of the utility billing ePay system

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 21

    EPAYREDESIGN DallasWaterUtilitiesOnlinePayment

    Presented To

    Transportation and Environment Committee May 13, 2013

    Purpose
    The purpose of this presentation is to provide first glimpse of the electronic payment redesign concept

    RedesignGoals
    User friendly, Intuitive , Clean and Simple Better Organization of Information Easy & Quick to Complete a Payment

    IMPROVED USER EXPERIENCE


    3

    CurrentePay

    Welcome

    AccountSummary

    AccountDetail

    MyAccount

    ServicesOverview

    Payment:Step1of2

    10

    Payment:Step2of2

    11

    ePay Redesign
    Improved Customer Experience

    12

    Welcome

    13

    PayLocations

    14

    PayLocations

    15

    AccountSummary

    16

    ServicesOverview

    17

    Payment:Step1of2

    18

    Payment:Step2of2

    19

    Summary
    This redesign is a continuous improvement to enhance user experience Anticipated Summer 2013 Implementation Feedback & Questions
    20

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