It is of utmost importance to understand that KPI values (targets) and questionslike “can we achieve 99%” should not be considered as simple “yes or no” type of technical question.Pure values (targets) are just one of the variables in Ericsson’s strategy andapproach in how to handle KPIs in a structured way.
The KPI Library contains very sensitive internal information and none of itscontents should be open to customers.
3KPI Library Content
KPIs in the library are divided according to the Ericsson KPI handling strategymapped on ITU-T and ETSI specifications:Contractual KPIs are classified into:
Recommended (QoS – most used services)
Optional (QoS - most used services)
Not Recommended (Network Performance PIs, other QoS services)In this document main focus will be detailed description of Recommended andOptional KPIs.
Quality of ServiceQuality of Service(QoS)(QoS)
QoSQoSNetwork PerformanceNetwork Performance
Features& FunctionalitiesPerformanceMonitoring(Nodes, System)O&M(Node, systemAvailability)SLAs