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communicationhandbook

communicationhandbook

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Published by James Bradford
How to communicate effectively
How to communicate effectively

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Published by: James Bradford on Apr 13, 2009
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05/11/2014

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ABB Lummus Global B.V.
LGN SFOR 02-7000-02.021 (2002-01-01) Blank US ABB Portrait.dot
Page 1 of 34
COMMUNICATING EFFECTIVELY
 
COMMUNICATION HANDBOOK
“Let Us Give You a Hand in Communicating Effectively” 
ABB Lummus Global B.V.
 
The Hague, The Netherlands
 
Edited by: Alexandra AtepaevaDebbie EversLoes van GijnBianca de Ruiter
COMMUNICATION HANDBOOK
 
 
ABB Lummus Global B.V.
COMMUNICATION HANDBOOK
COMMUNICATING EFFECTIVELY
2
 
 Introduction
The purpose of this Communication Handbook is to assist you in communicatingeffectively. It gives clear practical tips per each topic that might be applicable toyour daily communication within the company.The layout of the Handbook is very simple with an index of topics for quick refer-ence. There are also some pages at the end of the Handbook, which you can usefor your personal notes.The Handbook is advised to be kept on the work desk for an easy reach whenneeded.For further support and advice on communication you can always contact theTQM Communication Group in room 1317 (Alexandra Atepaeva, Debbie Evers,Loes van Gijn, Bianca de Ruiter).
 
 
ABB Lummus Global B.V.
COMMUNICATION HANDBOOK
COMMUNICATING EFFECTIVELY
3
 

 How to …
1. Be a good communicator p. 42. Communicate effectively p. 53. Listen strategically p. 74. Win people’s cooperation p. 95. Negotiate p. 116. Give feedback p. 127. Deal with criticism p. 148. Keep discussions from turning into arguments p. 169. Resolve conflict p. 1810. Present p. 2011. Use e-mail properly p. 2112. Use voice mail effectively p. 2313. Telephone effectively p. 2514. Use your voice effectively p. 2615. Have an effective meeting p. 2816. Have an effective brainstorming session p. 2917. Final Tips p. 31

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