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TECHNIQUE TÉLÉPHONIQUE N° 3 : VOTRE MEILLEURE VOIX
TECHNIQUE TÉLÉPHONIQUE N° 5 : RÉPONDRE AU TÉLÉPHONE
TECHNIQUE TÉLÉPHONIQUE N° 7 : GÉRER LES OBJECTIONS
TECHNIQUE TÉLÉPHONIQUE N° 9 : L'APPEL DE SUIVI
TECHNIQUE TÉLÉPHONIQUE N° 10 : POSER DES QUESTIONS
TECHNIQUE TÉLÉPHONIQUE N° 11 : FAIRE L'APPEL DE SERVICE VERS L'EXTÉRIEUR
TECHNIQUE TÉLÉPHONIQUE N° 12 : DONNER DE MAUVAISES NOUVELLES
TECHNIQUE TÉLÉPHONIQUE N° 15 : LES PHRASES A ÉVITER
TECHNIQUE TÉLÉPHONIQUE N° 16 : CLORE LA CONVERSATION
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M21 - la vente par téléphone TER-ATV

M21 - la vente par téléphone TER-ATV

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Published by: khaliddd2009 on Apr 16, 2009
Copyright:Attribution Non-commercial

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05/11/2014

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