• Embed Doc
  • Copy Link
  • Readcast
  • Collections
  • 1
    CommentGo Back
Download
 
SiteGround Tutorials
phpLive Tutorial
What is phpLive?
Phplive* is a powerful chat application that allows you to have real-time chat communication with thecustomers and visitors of your site. PHPlive is PHP/MySQL based and is a highly customizable applicationthat provides a rich set of features. SiteGround uses Phplive chat application for communication withour customers. SiteGround hosting offers hosting services for phpLive users. We provide installation* of phpLive on your website.
PHPLive Features
Phplive have a lot of features, offering to its users, some of them are:
Real-time chat and support;Multiple chat requests at a time;Creating different departments;Tracking and collecting information for visitors;Saving the chat transcripts;Rating the customer service;Supporting your own chat logos;Tracking of the referred urls;Multiple language support;Knowledge Base (FAQ) Integration;
PHPLive Tutorial includes:
How to install PHPLiveon your website;How to create and managedepartmentsandoperators in phpLive
 
;How to changephpLive themes;and more
* Please note that PHP Live! is not freely distributed. SiteGround hosting offers installation of phpLive software only if you have alicence for using PHP Live! .(c) Copyright 2006 SiteGround Web Hosting Provider. All rights reserved 
 
You may use this tutorial for your own use. You may not distribute it in any form without the express permission of the publisher. You may provide a link to the publisher's web site, where this tutorial can be used from. This tutorial is provided free of charge and without any warranty of any kind.
phpLive Installation
Where to download PHPLive software?
If you want to set phpLive application on your website, you would have to follow a couple of easy steps.The first, and the most important one actually, is buying the product. Phplive is not free software, so you are not able todownload it and use it on your account for free.The purchase of the application can be made from the main site of phplive, here is a link to it:
 
 http://www.phplivesupport.com/ If you want to test the application there is a free trial registration that you can set and test. The trial account is actually providingyou the option to test the latest version of the application on the server of the developers for 10 days. Here is a direct link to thetrial account submission pagehttp://www.phplivesupport.com/trial.php  After filling in the information that is requested, you will receive an activation email with a link to follow. Then you will be able toset a fully operational live chat that you can test.
PHPLive installation
If you decide to buy the product and use it, the next step to make is to install the phpLive application on your website.The first step of the installation of phplive, is to download the copy that you have purchased and to download it to your owncomputer.Once you have downloaded your own copy of phpLive, you need to extract the archive on your local computer and to upload theextracted data to your public_html folder. The extraction of the file can be made with any kind of archive software like WinZip,WinRar or WinAce for example. After the extraction you have to establish an FTP connection to your website (learn how to useFTP
 
) and to upload the extracted files to a folder inside the public_html folder, for example the folder "phplive".During the upload you can complete another preliminary step. It is the creation of the database that the phplive application willuse. You can do that using the MySql databases option available in the control panel that you have. To access it, please login to yourcpanel using
https://yourdomainname/cpanel
with access information:
username: yourusernamepassword: yourpassword
When you reach the page what you have to do is to create the database that phplive will use. For completing that task use theoption for add database.Then you have to create the user that will use that will have an access to your database. You can do that from the option of creating a user, you can find that field under the adding database one.The last and the final step that you have to make in the MySql menu in the control panel is to allow full privileges for the usernameto the database that you have created. You can do that if you choose the both - username and database from the drop downmenu available on the page and click on the button add user to database.
1. Start installation
Once you have uploaded the files and you have created the database and the username that the application will use, you have toaccess the files that you have uploaded using FTP.In this example the files are uploaded to a folder inside the public_html one called - phplive, so if you do the same thing the 
 
 address that you have to use to access the installation files is
http://www.yourdomainame.com/phplive
When you do that the application will automatically redirect you to the first page of the installation procedure. Which will look as itis showed on the picture above.From that page you can set the languages that installation and after that the application have to use. The supported languagesare - English, Dutch, Danish, Italian, Portuguese, Spanish, French, German, Romanian, Turkish. The other setting here available isthe name of the site that you will use.
2. Setting up website root
On the second step of the installation you are choosing the absolute path to your phplive installation. It will be something similarthan
/home/username/public_html/phplive
 Actually applications usually detect this setting by default, so you don't have to change anything here (unless, of course, you knowwhat you are doing).
3. Set your Base URL.
In this step you are choosing the complete URL path of the PHP Live! system. For example:
http://www.yourdomainname.com/phplive
Like the step before you can simply agree with the default setting and go ahead to the next step with no worries.
of 00

Leave a Comment

You must be to leave a comment.
Submit
Characters: ...
longingdog96

Thanks. Great tutorial mate... Here's the Video Tutorial: http://bit.ly/cXQPGN - If you prefer video like myself. Don't get me wrong, I still like ur tutorial!

reply04 / 18 / 2010
You must be to leave a comment.
Submit
Characters: ...