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Developing and Managing Volunteers

Developing and Managing Volunteers

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Published by mpriceatccusa
Developing and Managing Volunteers
Developing and Managing Volunteers

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Published by: mpriceatccusa on May 23, 2013
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Developing and Managing Volunteers
Independent Study 244.a
 May 2010
FE
 FEMA
 
 
T
 ABLE OF
C
ONTENTS
 
IS-244 Developing and Managing Volunteers Page i
Page
 
Course Overview ......................................................................................................................... 1 Unit 1: Course Introduction
Introduction ................................................................................................................................ 1.1 How to Take This Course .......................................................................................................... 1.1 Case Study: The Importance of Volunteers to Emergency Management ................................. 1.4 Course Goals ............................................................................................................................. 1.6 Goal Setting ............................................................................................................................... 1.6  Activity: Developing Personal Learning Goals .......................................................................... 1.7
Unit 2: Volunteers in Emergency Management
Introduction ................................................................................................................................ 2.1 Volunteers or Voluntary Agencies? ............................................................................................ 2.1 Creating a Volunteer Program vs. Coordinating With Voluntary Organizations Active in Disaster (VOADs)…………………………………………………………………………………………………2.4 Involving Volunteers—Benefits and Challenges ........................................................................ 2.4 Volunteers? Or Voluntary Organizations? ............................................................................... 2.10  Activity: Benefits and Challenges of Using Volunteers ........................................................... 2.11 Unit Summary .......................................................................................................................... 2.12 For More Information ............................................................................................................... 2.12 Knowledge Review .................................................................................................................. 2.13
Unit 3: Developing a Volunteer Program
Introduction ................................................................................................................................ 3.1 The Roles and Responsibilities of a Volunteer Program Director .............................................. 3.1 Steps in Developing a Volunteer Program ................................................................................. 3.3 Step 1: Needs Analysis ............................................................................................................. 3.4  Activity: Volunteers and Emergency Management Activities .................................................... 3.7 Step 2: Writing Volunteer Job Descriptions .............................................................................. 3.8  Activity: Writing a Volunteer Job Description ............................................................................ 3.9 Step 3: Recruiting Volunteers ................................................................................................. 3.10  Activity: Listing Recruitment Sources ...................................................................................... 3.11  Activity: Developing a Recruitment Plan ................................................................................. 3.14  Activity: Writing a Recruitment Message ................................................................................ 3.17 Step 4: Placing Volunteers ...................................................................................................... 3.18  Activity: Developing Interview Questions ................................................................................ 3.27 Step 5: Training Volunteers .................................................................................................... 3.28  Activity: Developing a Training Plan ....................................................................................... 3.33 Step 6: Supervising and Evaluating Volunteers ...................................................................... 3.35  Activity: Developing an Evaluation Instrument ........................................................................ 3.41 Step 7: Evaluating Volunteer Programs .................................................................................. 3.42 Unit Summary .......................................................................................................................... 3.44 For More Information ............................................................................................................... 3.44 Knowledge Review .................................................................................................................. 3.45
 
T
 ABLE OF
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IS-244 Developing and Managing Volunteers Page ii
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Unit 4: Working with VOADs, NGOs, and Other Groups
Introduction ................................................................................................................................ 4.1 The Role of the VOAD/NGO Coordinator .................................................................................. 4.1 Coordinating With the VOAD ..................................................................................................... 4.2  Activity: Identifying Local VOADs .............................................................................................. 4.6 Coordinating With NGOs and Businesses ................................................................................. 4.7 Case Study: Ice Storm ............................................................................................................ 4.10  Activity: Identifying Local NGOs and Businesses ................................................................... 4.12  Activity: Developing a Strategy for Working With VOADs, NGOs, Businesses, and Other Groups .................................................................................................................... 4.13 Mandates: Emergency Management and Coordination Systems ........................................... 4.18 Unit Summary .......................................................................................................................... 4.24 For More Information ............................................................................................................... 4.24 Knowledge Review .................................................................................................................. 4.25
Unit 5: Special Issues
Introduction ................................................................................................................................ 5.1 Dealing With Unaffiliated Volunteers ......................................................................................... 5.1  Addressing Legal Issues ............................................................................................................ 5.8  Activity: Consulting With Legal Counsel ................................................................................. 5.11 Managing Volunteer Stress ...................................................................................................... 5.12 Unit Summary .......................................................................................................................... 5.13 For More Information ............................................................................................................... 5.13 Knowledge Review .................................................................................................................. 5.14
Unit 6: Course Summary
Introduction ................................................................................................................................ 6.1 Volunteers and Emergency Management .................................................................................. 6.1 Developing a Volunteer Program ............................................................................................... 6.2 Working With VOADs, NGOs, and Other Groups ...................................................................... 6.8 Special Issues ............................................................................................................................ 6.9 Managing Volunteer Stress ...................................................................................................... 6.11 The Final Step .......................................................................................................................... 6.11
 Appendix A: Job Aids  Appendix B: Acronym List
 

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