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Volunteer Dispute Resolution

Volunteer Dispute Resolution

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Published by mpriceatccusa
Volunteer Dispute Resolution
Volunteer Dispute Resolution

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Published by: mpriceatccusa on May 23, 2013
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05/28/2014

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STANISLAUS LTC OMBUDSMAN PROGRAM
400 12
th
Street Suite 4 Modesto CA 95354 (209) 529-3784 Fax (209) 529-6083
Catholic Charities - Diocese of StocktonArea Agency on Aging1106 N El Dorado St121 Downey Avenue Suite102Stockton CA 95202 (209) 444-5990Modesto CA 95354 (209) 558-8698
Volunteer Dispute Resolution StatementLTC Ombudsman ProgramMay 2005
The Stanislaus LTC Ombudsman Program recognizes that disputes can arise in thecourse of our work while volunteering. The Stanislaus LTC Ombudsman Program willrespond to disputes with a process that honors the principles of integrity and justice;
all will be treated with dignity and respect 
. There is to be no retaliation against anyvolunteer who honestly and appropriately expresses their concerns regarding theOmbudsman Program. Additionally, confidentiality is a value that should be a hallmarkfor all disputes; only the individuals involved in a dispute should be involved in resolvingit.Disputes should be settled at the lowest level. For example, two volunteers with adispute between them should make good faith attempts to resolve the issue betweenthemselves rather than immediately contacting the Program Coordinator. However, if the dispute cannot be settled between the two volunteers, then the problem should bebrought to the attention of the Program Coordinator to help resolve the issue. In theevent that the Program Coordinator cannot help the volunteers resolve the conflict, theProgram Coordinator can contact the Executive Director of Catholic Charities to helpfind a resolution.In the event that the dispute involves the Program Coordinator, the volunteer shouldbring the complaint to the attention of the Program Coordinator. If a resolution cannot bereached between the parties, the volunteer should bring the complaint to the attention of the Executive Director of Catholic Charities. If the issue cannot be resolved by theCatholic Charities Executive Director, it can then be directed to the Director of the Area Agency on Aging.I have read, understand, and will follow the Stanislaus LTC Ombudsman Program’scomplaint resolution process.SignatureDate
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