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Table Of Contents

Why ConÀict Management Matters
The Adversary System
Morton Deutsch and the Concept of Win-Win
Perception, Perspective, and Punctuation
Managing Multiple and ConÀicting Emotions
Multiple, Complex, and Changing Goals
Power—How Much We Need and How to Use It
ConÀict Styles
Dysfunctional ConÀict Strategies
Principled Negotiation
Preparing and Arranging to Negotiate
Negotiating ConÀict Resolutions
Listening in ConÀict
Dynamic Patterns in Close Relationships
Disruptions in Close Relationships
How Management Theories Affect ConÀict
The Manager’s Role in Dealing with ConÀict
Getting Professional Help with ConÀict
Helping Others Manage ConÀict
Moral and Cultural ConÀicts
Managing Moral ConÀicts—Success Stories
Managing ConÀict’s Aftermath
Teaching Our Children about ConÀict
Glossary
Biographical Notes
Bibliography
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Art of Conflict Management

Art of Conflict Management

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Published by marchboy0319

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Published by: marchboy0319 on May 24, 2013
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04/16/2014

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