• Embed Doc
  • Copy Link
  • Readcast
  • Collections
  • CommentGo Back
Download
 
qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopas
“YOUR SEAT
at
THE TABLE”:The Development of e-Government Groupwareand Its Future
 Naoya Makino100106040Langara College
Department of Computing Scienceand Information System
CPSC2211 – Human-Computer Interaction:Section 1Bryan GreenMarch 16, 2009naoyamakino@gmail.com
 
In 2006, five years after September 11
th
, New Yorkers were terrified by a small craftcrash, which reminded them of the traumatic terrorist attack. However, all national securityagencies knew what was going on at each moment; they were able to determine that this was nota terrorist attack within two hours, shared the up-to-date information with different agencies andgathered more than eighty updates to collectively make the decision (DiGiammarino andTrudeau, 7). Intellipedia, a wiki site that lets sixteen national intelligence agencies to speedilyshare classified information, is an innovative use of collaborative government tool: e-Government Groupware. This is one of the practical uses of groupware, which is an informationtechnology to that lets people effectively share information (Baecker, 1995). Facing the toughestchallenges of the times, such as climate changes, financial crisis, energy, and others, agovernment itself is no longer capable of solving these very complicated issues; effective use of groupware in governments is key to surviving in the 21
st
century. While this change is still indevelopment and therefore has noticeable problems such as information retrieval, security and privacy, allowing citizens’ engagements help governments become more accountable to people.Enhancing human interactions and organizational interactions, groupware changes theway people cooperate with each other. Groupware is to be “intentional [group] processes and procedures to achieve specific purposes” and to “support and facilitate the group’s work”(Baecker, 1995). According to De Sanctis and Gallupe, groupware can be categorized into four different systems: Face to Face Interaction (same time, same place), Remote Interaction (sametime, different place), Ongoing Tasks (different time, same place), and Communication andCoordination (different time, different place) (Baecker, 1995); the matrix demonstrates the eachsystem with examples:
2
 
(Cscwmatrix.jpg, 2007). Each system has its own purposes and usages, and one that can be usedin e-government most effectively is a cooperative hypertext and organizational memory. Theseare “an integrated communication and data base network application, designed to gather,organize and distribute information among work groups, regardless of individual members’ physical locations” (Conner, 1992). As an example of organizational memory, Intellipediarecords and structures collaborative knowledge into a hypertext to enhance collectively educateddecisions. Advancing research and development in this field, some governments notice the power of organizational memory and start various experimental projects.Groupware is used in governments to enhance the interactive relationships with citizensand improve public services: e-Government Groupware (eGG). Leo G. Anthopoulos – a PhD
3
of 00

Leave a Comment

You must be to leave a comment.
Submit
Characters: ...
You must be to leave a comment.
Submit
Characters: ...