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Business Behaviour

Business Behaviour

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Published by ckulam

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Published by: ckulam on May 25, 2013
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SEATTLE (Reuters) - What impact do your interpersonal skills have on your ability to be effectiveon your job?Those of us dedicated to such matters have longrecognized the truth in John D. Rockefeller's comment:"I will pay more for the ability to deal with people thanany other skill under the sun."Lest this scion of another century be ignored, a report byGoogle concurred that its most effective managers are people first, geeks second. Google's report broughtRockefeller's words full circle. What, specifically, does itall mean?To this columnist, it means following: the TenCommandments of Business Behavior. They are, I believe, worthy guidelines for anyone's career (even if Idid write them myself, with apologies to the Bible). AndI reserve the right not to deal with social media becauseit has been addressed so skillfully by my colleagues.Here goes:1. Thou shalt have a positive attitude. Everybody has baddays. Nobody has the right to take it out on others.Rudeness, impoliteness, surliness, ugly moods,unprovoked displays of anger, and generalunpleasantness can be costly to your career - and your company's bottom line.
 
2. Thou shalt be on time. Keeping others waiting is theultimate power play - whether it's a meeting, an email, atelephone call, or that charmingly Jurassic example of  business behavior, a letter. In the end, it's self-defeating.Everybody's busy. Everybody's time is valuable. Beinglate only makes you look like you don't have your acttogether.3. Thou shalt praise in public and criticize in private. If you intend to improve a situation or someone's performance, public criticism is the worst approach. Itserves no purpose except to humiliate the other person,and possibly lead to cutthroat retaliation. Remember thatthe office gossip looks far worse than those beinggossiped about.4. Thou shalt get names straight. We all forget people'snames. There is nothing wrong with saying: "Please tellme your name again. My brain just went on strike." Butthere is something wrong with not checking on correctspelling whenever you write a name. That's lazy. It cancost your career. And remember, it's a big mistake toassume you can call somebody by his or her first name.We have four generations working in a truly globalmarketplace. Each generation feels differently aboutusing first names.5. Thou shalt speak slowly and clearly on the telephone.Texting makes us forget how we sound, or when wespeed-talk. Again, remember those four generations inthe work arena, as well as the diversity of cultures. Asmile can be heard in your voice. So smile or you will
 
sound irritated and put out. Not a good move when business is on the line.6. Thou shalt not use foul language. KIND is the onlyfour-letter word for the workplace. Don't acceptvulgarity, poor grammar and slang as your personalstandards. They are three of the top reasons people don'tget hired. On the other hand, liberal use of "please,""thank you," and "excuse me" can be most helpful inone's career ascent.7. Thou shalt dress appropriately. Don't enter your workplace without knowing its dress code. If you must,call the human resources department and ask. Goodgrooming is at least 10 times more important thanmaking a fashion statement. Good taste and fashion arenot always synonymous.8. Thou shalt take clear messages. It pays to take time to be sure the messages you take are clear, correct andcomplete.9. Thou shalt honor social courtesies at businessfunctions. Etiquette is just a matter of common sensewith a large dose of kindness. Make sure you respond toinvitations promptly and never bring an uninvited guestwithout permission. Never be a no-show when you saidyou'd show. Good guests contribute as much to a partyas good hosts.10. Thou shalt be accountable. We all make mistakes.That does not give us license to blame someone else for 

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