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MELAKA ICT HOLDINGS
KNOWLEDGE DRIVEN SERVICESSHARED SERVICES &OUTSOURCING (SSO)
Azuddin Jud Ismailceo@micth.com
Clarification on SSO Activities
 
Definition of High ValueActivities for SSO
TechnologyInfrastructure
 TelecomsDeviceManagementHostingCustomerSuppo
rt
BusinessApplications
VerticalApplicationsHorizontalApplications
BusinessProcess
CRM, BillingAdmin,FinanceHR, TrainingSupply Chain(Manufacturing Services)Logistic
s
BusinessManagement &Integration
Business,Finance andProjectManagementSourcing andProcurementProcess Designand EngineeringMarketing, Sales
BusinessTransformation
Global BusinessIntegrationResearch,Product DesignandDevelopmentInvestorRelations andManagementMarket StrategyAnalytics –IndustryVerticals (BFSI,
High Value
 
What is SSO?
 
Shared Services are the convergence and streamlining of and organization's functions to ensure that they deliver theorganization the services required of them as effectively andefficiently as possible.
This often involves the centralizing of back office functionssuch as HR and Finance but can also be applied to the middleor front offices. A key advantages of this convergence is that itenables the appreciation of economies of scale within thefunction and can enable multi function working (e.g. linking HRand Finance together, where there is the potential to createsynergies)
 A large scale cultural and process transformation is often akey component of a move to Shared Services. Thistransformation often results in better quality of work life foremployees.
Shared Services are more than just centralization orconsolidation of similar activities in one location. Shared
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