For any development there must be a change. Change is unavoidable for thegrowth of any organization. Change is imperative and so is the need of theindividual, organization and societies to cope with changes for their survival andsustained growth. The entire value chain of organization from design to delivery is being subjected to increased uncertainties and hyper competition. Organizationthus has to continuously align their structure, systems, processes and culture withthe ever-changing global demands.As the communities of the world come together, interacting with each other andsynergizing their efforts towards achievement of common goals they are alsoencountering problems arising out of clash of cultures, value-conflict, divergentethical standards and different work habits. Recent interest is indicative of their importance. The number of books and articles on change has increased more than100 times since the 1960’s.
Challenge to Change:
Today’s success is no longer a guarantee for tomorrow’s survival. A considerablenumber of companies included in the sample of excellent organizations in TomPeter and waterman’s book, “In search of Excellence” have either lost the pre-eminence or ceased to exist. The cost of failures to successfully adapt to changesare indeed very high not only in terms of organizations survival but also in terms of cynicism that tends to set in amongst the employees themselves about effort madetowards change. Despite a considerable failure rate, organizations all over theworld have made quite a few organization wide interventions such as:
Restructuring: Moving, Shrinking or eliminating organization units,delayering, downsizing, rightsizing, outsourcing.
Reengineering: Changing the way the work is carried out, process redesign, process management, process innovation.
Productivity and quality improvement: Benchmarking, quality circles, TQM,JIT, Kaizen, Six Sigma.
Leveraging, distributed intelligence, empowerment, participate managementknowledge management.