BANGALORE

UNIVERSITY

A STUDY OF TRAINING AND ITS IMPACT ON PERFORMANCE AT BHARTI AIRTEL PVT. LTD.

SUBMITTED IN PARTIAL FULFILMENT OF AWARD OF DEGREE OF

MASTER OF BUSINESS ADMINISTRATION SUBMITED BY ANKIT SRIVASTAVA (09QZCMA011) UNDER THE GUIDANCE OF Dr. R.P.SINGH (Professor)

BANGALORE INSTITUTE OF MANGEMENT STUDIES [An Organization of Pramod Educational Trust] Approved by AICTE, New Delhi, India, Affiliated to Bangalore University, Recognized by Govt of Karnataka (2009-11)

Student Declaration
I hereby declare that the dissertation project titled TRAINING AND ITS IMPACT ON PERFORMANCE conducted at BHARTI AIRTEL PVT. LTD. BANGALORE has been prepared by me under the direct guidance of Mr, R.P. SINGH Lecturer of the Bangalore Institute of Management Studies, Bangalore. This project has been submitted to Bangalore University, Bangalore, towards the partial fulfillment of the requirement of MBA course. I declare that the facts and data in this project report are true to the best of my knowledge and belief. This is my original work and has not submitted for the award of any other degree/diploma, of any other Institute or University.

Place: Bangalore SRIVASTAVA Date: Reg.No.09ZCMA011

ANKIT

ACKNOWLEDGEMENT
I would like to express my deep sense of gratitude and sincere thanks to The Director and principal Dr.S.R.Radha and most Honble Chairman Shri.M.B.Shivakumar for providing me an opportunity to discover the corporate world, from close perspective. I would like to thank my guide, Lecturer. R.P. SINGH who played a significant role in helping me to decide the framework of this dissertation by ironing out my confusions and queries. And without his immense help and unfailing support, this would not have been possible to accomplish. In the end, I would like express my sincere thanks to my friends for their encouragement and continued moral support.

Place: Bangalore SRIVASTAVA Date: Reg.No.09ZCMA030

ANKIT

EXECUTIVE SUMMARY Every organization needs to have well-trained and experienced people to perform the activities that have to be done. A skill thus acquired by the employee through training is an asset to the organization. Thus, establishing a sound training programme is a necessity for every organization for the development of the personnel and also for the organizational development. The main objective of the study is to identify the needs of training .To identify the training programs given in the organization .To know the training method in the company. To assess the impact of post-training. The main purpose of knowing the nature of training and the purpose of training is to create a learning organization, which is a new philosophy and view the organizations man power as its resources. Therefore the training is the best strategy to educate the employees to learn the new system that helps to increase the productivity of the organization and individual. The limitations of this study: The study has been restricted to only the city of Bangalore. Due to time constraint the sample size was selected only 100 from different departments. There are few findings made on the basis of the study .As the

organization is quite large it is difficult to meet all employees and obtain their views. Survey reveals that training is necessary for an individual. According to the survey conducted training brings effectiveness in the organization. The selection criteria for training of the employees at Bharti Airtel Pvt. Ltd. Is satisfied. Training provided helps in improving the skills of the employees. All most all employees are of the opinion

that Training provides for development of employees according to the study.13% of the employees are dissatisfied with the training methods and techniques adopted in the organization. The training provided helps in improving there skill up to maximum and average level.11% of the employees are not satisfied with the trainers who are conducting the training programme. Employees rated the programme imparted to them as above average and outstanding. The duration of the training period is extended if the employees are not satisfied. Maximum number of employees prefers 6 months to 1 year of training duration.5% of the employees are satisfied with the improvements adopted in the training. Employees opinion is that training brings effectiveness in the organization, so company should constantly concentrate on training aspects. There are suggestion given on the basis of the findings.Few employees are not satisfied with the selection criteria for the training, so company should adopt still more effective ones.Since almost all employees want to improve their skills, new methods and techniques need to adopt to train the employees.Employees are of the opinion that training helps in development of their skills, so training must be provided effectively and employees opinion should be maintained constantly.Few employees are not satisfied with the improvements adopted in the training, measures should be taken to satisfy them.

Research Design

Sample Size Method of Sampling Area of Sampling

100 respondents Random Sampling method Bangalore

TABLE OF CONTENTS CHAPTER NO 1 2 3 4 5 6 7 CONTENTS INTRODUCTION RESEARCH DESIGN COMPANY PROFILE ANALYSIS AND INTERPRETATION FINDINGS, SUGGESTIONS AND CONCLUSION BIBLIOGRAPHY ANNEXURE PAGE NO 1-12 13-22 23-33 34-59 60-62 63-64 65-69

LIST OF GRAPHS
GRAPH NO 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.

GRAPH TITLE
To know the necessity of training for an individual To know whether training brings effectiveness in the organization Rating process for the selection of training To know whether the employees want to improve there skills To know whether the training helps in improving there skills Whether the employees are satisfied with the training methods and techniques To know the extent of training in improving employee skills To know whether the employees are satisfied with the trainers Rating of the Training programmes imparted to the employees To extend the training duration if they are not satisfied with the training To know the duration of the training period

PAGE NO 35 37 39 43 45 47 49 51 53 55 57

12.

Improvements adopted after the training period

59

LIST OF TABLES
TABLE NO 1. 2. 3. 4. 5.

TABLE TITLE
To know the necessity of training for an individual Training brings effectiveness in the organization Rating of selection process for training Employees opinion about improving their skills Training helps employees in development of their skills

PAGE NO 34 36 38 42 44

6.

Employees satisfaction towards training methods and techniques

46

7.

Training is helpful in improving skills for implementing in their jobs.

48

8.

Satisfaction of employees towards the trainers who are conducting the training programme

50

9. 10. 11. 12.

Rating of the training programme Extending the training duration if they are not Satisfied To know the duration of the training period Employees satisfaction towards the improvements adopted in the training.

52 54 56 58