LG – THHCOR0061A OPERATE IN A CULTURALLY DIVERSE WORK ENVIRONMENTVersion 2 LRDU – JUL. 06
Welcome to the Learner Guide for Unit of Competency “
Operate in a Culturally DiverseWork Environment
”. This is just one of a number of Learner Guides produced for the skillsstream of the Hospitality Industry, and it is designed to guide you, the learner, through a series of learning processes and activities that will enable you to achieve the specified learning outcomesfor the competency unit.The content of this guide was developed from the Competency Standard
which is one of the basic building blocks for the National Vocational Qualification of Jamaica(NVQ-J) certification within the industry. Please refer to your
for athorough explanation of standards and competencies, and how these relate to the NVQ-Jcertification.You are also advised to consult the Competency Standard and assessment instrument for a better understanding of what is required to master the competency.
This Competency Unit
Operate in a culturally diverse work environment
” addresses the knowledge and skillsrequirements to effectively operate in a culturally diverse work environment. There are twomain areas or elements:Element 1: Communicate with customers and colleagues from diverse backgroundsElement 2: Deal with cross-cultural misunderstandingAs you go through each element, you will find critical information relating to each one. You areadvised to study them carefully so that you will be able to develop the necessary knowledge,skills and attitudes for operating in a culturally diverse work environment.
OPERATE IN A CULTURALLYDIVERSE WORK ENVIRONMENT