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Operate in a Culturally Diverse Work Environment 2nd Ed.

Operate in a Culturally Diverse Work Environment 2nd Ed.

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Published by Kenard

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Published by: Kenard on Jun 03, 2013
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06/06/2015

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LG THHCOR0061A OPERATE IN A CULTURALLY DIVERSE WORK ENVIRONMENTVersion 2 LRDU – JUL.. 06
LEARNER GUIDE
OPERATE IN A CULTURALLY DIVERSE WORK ENVIRONMENT 
N
EDITION 
Published by 
HEART TRUST/NATIONAL TRAINING AGENCY 
Produced by 
Learning Management Services Department
Gordon Town RoadKingston 7Jamaica W.I.
This material is protected by copyright. Copying this material or any part of it by any means,including digital or in any form is prohibited unless prior written permission is obtained from the HEART Trust/NTA.
***
2006
***
 
 
LG THHCOR0061A OPERATE IN A CULTURALLY DIVERSE WORK ENVIRONMENTVersion 2 LRDU – JUL.. 06
TABLE OF CONTENTS
PAGEIntroduction
....................................................................................................................................
1 
Welcome..............................................................................................................................1This Competency Unit.........................................................................................................1Before you start....................................................................................................................2Planning your learning programme.....................................................................................2Self-Assessment Checklist...................................................................................................3How to use this Learner Guide............................................................................................4Using the Computer and Other Resources...........................................................................6Method of Assessment.........................................................................................................6Quality Assurance................................................................................................................6 
Element 1: Communicate with customers and collegues from diverse backgrounds
.............
7 
Self-Assessment Checklist.................................................................................................26 
Element 2: Deal with cross cultural misunderstandings
.........................................................
27 
Self-Assessment Checklist.................................................................................................37
 
LG THHCOR0061A OPERATE IN A CULTURALLY DIVERSE WORK ENVIRONMENTVersion 2 LRDU – JUL. 06
1
INTRODUCTIONWelcome
Welcome to the Learner Guide for Unit of Competency “
Operate in a Culturally DiverseWork Environment
”. This is just one of a number of Learner Guides produced for the skillsstream of the Hospitality Industry, and it is designed to guide you, the learner, through a series of learning processes and activities that will enable you to achieve the specified learning outcomesfor the competency unit.The content of this guide was developed from the Competency Standard
THHCOR0061A
,
 
which is one of the basic building blocks for the National Vocational Qualification of Jamaica(NVQ-J) certification within the industry. Please refer to your 
 Learner’s Handbook 
for athorough explanation of standards and competencies, and how these relate to the NVQ-Jcertification.You are also advised to consult the Competency Standard and assessment instrument for a better understanding of what is required to master the competency.
This Competency Unit
Operate in a culturally diverse work environment
” addresses the knowledge and skillsrequirements to effectively operate in a culturally diverse work environment. There are twomain areas or elements:Element 1: Communicate with customers and colleagues from diverse backgroundsElement 2: Deal with cross-cultural misunderstandingAs you go through each element, you will find critical information relating to each one. You areadvised to study them carefully so that you will be able to develop the necessary knowledge,skills and attitudes for operating in a culturally diverse work environment.
LG-THHCOR0061A:
OPERATE IN A CULTURALLYDIVERSE WORK ENVIRONMENT

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