Factors that influence the behavioural intention of users to use an Accounting Module of

Enterprise Resource Planning (ERP) system:

A Case Study of Maxis Communication Berhad (Maxis)

APPENDIX A: THE QUESTIONNAIRE

FACTORS THAT INFLUENCE THE BEHAVIOURAL INTENTION OF

USERS TO USE AN ACCOUNTING MODULE OF THE ERP SYSTEM:
A CASE STUDY OF MAXIS COMMUNICATION BERHAD (MAXIS)

Thank You for devoting the time to respond to the questionnaires for the purpose of
for my academic research to obtain Master Business Administration (MBA) General
Management. Your participation is voluntary. Please rest ensured that any
information that you provide is strictly confidential.

(Terima Kasih di atas kesudian tuan/puan meluangkan masa untuk menjawab kaji
selidik ini. Tujuan kaji selidik ini untuk mendapat maklumbalas dari tuan/puan bagi
menyiapkan kertas kerja di bawah Program Sarjana Pengurusan Perniagaan.
Penyertaan kaji selidik ini adalah secara sukarela dan semua maklumat akan
dirahsiakan).

Section 1: General Information ( Maklumat Am)

Please tick ( /) ONE box only ( Sila pilih (/) satu sahaja).

1. Highest Level of Education (Kelulusan Tertinggi)

SPM/STPM ( SPM/STPM)
Diploma ( Diploma)
Degree ( Ijazah Sarjana Muda) 2. Gender
Master/Phd ( Ijazah Sarjana/Doktor Falsafah) (Jantina)
Male ( Lelaki)
Female ( Perempuan)

3. Age (Umur)

18- 24
25-35
36-45
> 45

4. Division (Bahagian)

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 Factors that influence the behavioural intention of users to use an Accounting Module of
Enterprise Resource Planning (ERP) system:
A Case Study of Maxis Communication Berhad (Maxis)

Finance
Network
Human Resources
Marketing

5. Number of years working with MAXIS? ( Tempoh berkhidmat dengan MAXIS)

< 2 years ( < 2 tahun)

2 – 5 years ( 2- 5 tahun)
6-10 years ( 6-10 tahun)
> 10 year ( Lebih daripada 10 tahun)

6. Position in the Company? ( Jawatan)

Non-Executive
Executive
Manager and above

7. How long have you been using the ERP system? Tempoh penggunaan sistem ERP

1- 2 months ( 1 – 2 bulan)
3-5 months ( 3 –5 bulan)
6 months - 1 year( 6 bulan hingga 1 tahun)
> 1 year ( Lebih daripada 1 tahun)

Section 2: Research Indicators (Maklumat Penyelidikan )

Please indicate your response by ticking the box that reflects your feeling of the
statement below using the following scale:
( Sila nyatakan tahap penilaian anda bagi kenyataan di bawah dengan tandakan
( /) berdasarkan skala yang diberi:)

1= Strongly Disagree ( Sangat tidak bersetuju)

2= Somewhat disagree ( Agak tidak bersetuju)
3= Disagree ( Tidak Bersetuju)
4= Neutral ( Tengah -Tengah)
5= Agree ( Setuju)
6= Somewhat Agree ( Agak Bersetuju)
7= Strongly Agree ( Sangat Setuju)

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 Factors that influence the behavioural intention of users to use an Accounting Module of
Enterprise Resource Planning (ERP) system:
A Case Study of Maxis Communication Berhad (Maxis)

For Example:

1. I think ERP system will improve the company’s 1 2 3 4 5 6 7

performance
( Saya beranggapan ERP dapat membantu meningkatkan
prestasi syarikat)

A) PERCEIVED USEFULNESS
(Pandangan bahawa ERP system dapat meningkatkan keupayaan bekerja)

8. Using ERP system in my job increases my productivity 1 2 3 4 5 6 7

( Menggunakan sistem ERP di dalam tugasan dapat
meningkat produktiviti kerja)

9. Using ERP system enhances my effectiveness of the 1 2 3 4 5 6 7

job
( Menggunakan sistem ERP dapat meningkat mutu
kerja)

10. Using ERP system improves my performance on the 1 2 3 4 5 6 7

job
( Menggunakan sistem ERP dapat meningkat prestasi
kerja)

11. I find that ERP system is useful in my job 1 2 3 4 5 6 7

(Secara keseluruhan, sistem ERP berguna untuk
tugasan harian)

B) PERCEIVED EASE OF USE

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 Factors that influence the behavioural intention of users to use an Accounting Module of
Enterprise Resource Planning (ERP) system:
A Case Study of Maxis Communication Berhad (Maxis)

(Pandangan bahawa ERP system ini dapat memudahkan kerja)

12. I find it easy for me to get the system to do what I 1 2 3 4 5 6 7

want it to do
( Saya mendapati sistem ERP dapat memenuhi
kehendak tugasan)

13. I find that the system is easy to use 1 2 3 4 5 6 7

( Secara keseluruhan , sistem ERP mudah digunakan)

C) ARGUMENTS FOR A CHANGE IN TECHNOLOGY

14. ERP system’s ability to improve current business 1 2 3 4 5 6 7

process
( Sistem ERP berupaya memastikan proses kerja terkini
bertambah baik)

15. ERP system’s ability to enhance customer service 1 2 3 4 5 6 7

( Sistem ERP berupaya meningkatkan mutu
perhidmatan perlanggan)

16. ERP system provides greater coordination among 1 2 3 4 5 6 7

business functions in MAXIS
( Sistem ERP berupaya menghubungkan semua
division di bawah MAXIS)

D) BEHAVIOURAL INTENTION

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 Factors that influence the behavioural intention of users to use an Accounting Module of
Enterprise Resource Planning (ERP) system:
A Case Study of Maxis Communication Berhad (Maxis)

17. I intend to use the ERP system based on the 1 2 3 4 5 6 7

information of its quality.
( Saya akan menggunakan sistem ERP berdasarkan
maklumat kualiti sistem tersebut).

18. I intend to use the ERP system as much as possible in 1 2 3 4 5 6 7

future
(Saya akan menggunakan sepenuhnya sistem ERP ini
pada masa hadapan)

Please indicate your response by ticking the box that reflects your participation in
various activities of implementation below using the following scale:
( Sila nyatakan kekerapan penglibatan dalam aktiviti perlaksanaan bagi
kenyataan di bawah dengan tandakan ( /) berdasarkan skala yang diberi:)

1= Do not Know ( Tidak tahu)

2= Not at All ( Tidak terlibat langsung)
3= Very Little ( Terlibat sedikit)
4= Moderately (Tengah-tengah)
5= Much ( Terlibat)
6= Very Much ( Terlibat dengan sepenuhnya)

E) USER INVOLVEMENT DURING IMPLEMENTATION OF ERP SYSTEM

(Penglibatan semasa perlaksanaan ERP system)

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 Factors that influence the behavioural intention of users to use an Accounting Module of
Enterprise Resource Planning (ERP) system:
A Case Study of Maxis Communication Berhad (Maxis)

19. To what extent did you take initiative to clarify 1 2 3 4 5 6

your information needs?
( Sejauhmanakah inisiatif anda untuk
mendapatkan secara jelas maklumat yang diperlukan)

20. To what extent are you involved in user acceptance test of 1 2 3 4 5 6

ERP system?
( Sejauhmanakah anda terlibat di dalam aktiviti ‘ user
acceptance test’)

21. To what extent did you guide, direct and lead the process 1 2 3 4 5 6
of specifying and identifying the output requirement ( ie.
report, detail of charging) of this system.
( Sejauhmanakah anda terlibat dalam proses mengenal
pasti keperluan output ( contoh: laporan, maklumat
terperinci cajing) yang terdapat di dalam system tersebut)

APPENDIX B : FACTORS DESCRIPTION

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 Factors that influence the behavioural intention of users to use an Accounting Module of
Enterprise Resource Planning (ERP) system:
A Case Study of Maxis Communication Berhad (Maxis)

Variables Questions
PU1* Using ERP system in my job increases my productivity
PU2* Using ERP system enhances my effectiveness of the job
PU3* Using ERP system improves my performance on the
job
PU4* I find that ERP system is useful in my job
PEU1* I find it easy for me to get the system to do what I want it to
do
PEU2* I find it easy for me to get the system to do what I
want it to do I find that the system is easy to use
AOC1* ERP system’s ability to improve current business process
AOC2* ERP system’s ability to enhance customer service
AOC3* ERP system provides greater coordination among business
functions in MAXIS
INTEN1* I intend to use the ERP system based on the information of its
quality.
INTEN2* I intend to use the ERP system as much as possible in future
USERINV1* To what extent did you take initiative to clarify
your information needs
USERINV2* To what extent are you involved in user acceptance test of
ERP system?
USERINV3* To what extent did you guide, direct and lead the process
of specifying and identifying the output requirement ( ie.
report, detail of charging) of this system.