without a consumer’s consent.The Commission says cappingthese charges is the best way to ad-dress the problem o “bill shock”that consumers ace when theirmobile phone bill ends up beingsignicantly higher than theirnormal monthly bill.Consumers will also be able tocancel their contracts at any timeby notiying their service pro-vider, with the cancellation takingeect that same day. Customerswho cancel a contract beore the
Tuesday June 4, 2013
The Canadian Telecom Summit Daily News is produced for the delegates by
Wireless Code: Bill shock,3-year contracts, gone
TheCRTC’s new WirelessCode issued today al-lows Canadian consumers to can-cel their mobile contracts atertwo years even i they have signedon or a longer term, and alsoplaces caps on data overage androaming charges, among numer-ous other things.The code, which will apply to new wireless contracts begin-ning December 2, 2013, requireswireless service providers to capdata overage charges at $50 orinside Canada and internationalroaming charges at $100 within asingle monthly billing cycle. Ad-ditional charges cannot be addedend o the commitment periodcannot be charged any penalty other than an established, clear,early cancellation ee.For wireless contracts that in-clude a subsidized smartphone,the code states that the early cancellation ee must not exceedthe value o the device subsidy,and must be reduced by an equalamount each month or a maxi-mum o 24 months until thatamount alls to $0. Many carriersalready oer already oer cus-tomers some o the stipulationsset out in the new code, such ascaps on international data roam-ing and allow or phone unlock-ing.“We have been making a genu-ine eort over the past numbero years to listen to our custom-ers and respond with signicantimprovements. As a result, wealready do a lot o what is in thenew code,” said Ted Woodhead,Telus senior vice-president o ed-eral government and regulatory aairs. “Telus believes that many aspects o this new code will giveCanadians a strong and riendly set o protections.”
Tuesday June 4, 2013
Schele of Evets
7 .m. – Registrtio Brekfst8:30 – Opeig Remrks
– Hall C
8:45 – Keote
9:30 – Keote
Cogeco Data Services
10:00 – Keote
10:30 – Coffee11-12:30 –
Edward Antecol, VP regulatory affairs and carrier services
; Mirko Bibic, EVP, chief legal and regulatory officer,
; Ken Engelhart, SVP regulatory and chief privacy officer,
; John Lawford, executive director and gen-eral counsel,
Public Interest Advocacy Centre
; Chris Peirce, chief cor-porate officer,
. Moderator: Greg O’Brien, editor andpublisher,
TuESday JunE 4, 201312:30 – Lcheo Keote
2:15 – Pler
- HALL C
The Customers Speak Out
Christopher Henry, former CIO,
; John Lawford, EDand general counsel,
; Howard Maker, commissioner and CEO,Commissioner for
Complaints for Telecommunications Services
;Barbara Motzney, chief consumer officer,
; Dean Smalley, VPand co-owner,
. Moderator: Roberta Fox, chairman andchief innovation officer,
3:15 – Coffee3:45 – Pler
The Revolution of TV: Content Anywhere and Anyhow
David Fuller, chief marketing officer,
; Michael Hennessy,president and CEO,
Canadian Media Production Association
; KenMorse, CTO, advanced technologies,
; Wayne Purboo, CEO andco-founder,
; David Purdy, SVP content,
. Moderator: Peter Miller, chair,
The code does not impose anoutright ban on three-year con-tracts, which incumbent compa-nies deended beore the Com-mission at its hearing in February as a pro-consumer option. In-stead, the CRTC has taken whatSimon Lockie, chie regulatory ocer o Wind Mobile, calls a“sophisticated and subtle” ap-proach to the situation by notplacing any restrictions on theways in which both incumbentsand new entrants can attract ormotivate customers to join them.“You don’t want to ban thosekinds o things outright becausethey’re pro-consumer. What youwant to do is suggest that youcan’t use that as an articial re-tention tool beyond two years,”Lockie told Cartt.ca. “Thesethree-year contracts were usedby the incumbents as an anti-competitive retention tool and wethink that capping cancellationees at 24 months is a major posi-tive or competition.”Moving to two-year contractsmay sound like good news orconsumers, but carriers like Rog-ers and the CWTA maintain thatthe reality will instead lead tolower devices subsidies and con-sumers paying higher uprontpurchase prices or their smart-
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“We think that capping cancellation fees at 24months is a major positive for the competition.”
Simon Lockie, Wind Mobile
continues on page 3
Industry Minister to makeannouncement at 8:00 a.m.
ate Monday the mediawere provided with theollowing announcementrom the oce o Industry Minister Christian Paradis:“The Honourable ChristianParadis, Minister o Industry,will make an important an-nouncement regarding Cana-da’s wireless telecommunica-tions sector.”It will happen at 8 a.m. thismorning at the Minister’s Ot-tawa oce. Please go onlineand check out Cartt.ca then tosee just what it that announce-ment will be. Will it be a state-ment on spectrum transer? A700 MHz auction delay? We’llhave to wait and see. The Min-ister had been scheduled tospeak at the Canadian TelecomSummit tomorrow, but he hascancelled that appearance.
Are you missing out on what everyone’s talking about? These and hundres morestories like it can be found on Cartt.ca, the Canadian industry’s home page.