P.O. Box 5600855 Mankato Ave.507.454.3650Fax: 507.457.4413
COMMUNITY MEMORIAL HOSPITAL
855 Mankato Ave.507.454.3650
LAKE WINONA MANOR
865 Mankato Ave.507.457.4366
175 E. Wabasha St.507.494.7400
AdITH MILLER &ROgER METz MANORS
885-875 Mankato Ave.507.454.0179
HOME CARE &HOSPICE SERVICES
175 E. Wabasha St.507.457.4468
825 Mankato Ave.507.454.4925
855 Mankato Ave.507.457.4342
ALLERGY & ASTHMA EYE CARE CENTEROCCUPATIONAL HEALTH PSYCHIATRIC &COUNSELING SERvICES RUSHFORD CLINIC SPORTS & ORTHOPAEDIC SPECIALISTS URGENT CARE
All addresses are inWinona, MN 55987
Assisted Living SurveyResults
We have evaluated the survey resultsfrom the 2007 resident and familysatisfaction surveys. Thank you to theresidents and families who participated inthis years survey. Your feedback is veryimportant to us.Below we identified our priority issuesthat we scored lower on than our state peer group or areas that were mostimportant to you.
Priority issues we will be working onfor family is: accuracy of bills,meaningfulness of activities, grow asa person opportunities. For residentsthey are: meaningfulness of activities,care and concern of staff, responsive-ness of management and quality of amenities.
Next month we will share the manywonderful comments we receivedfrom residents and families.
Adith Miller Manor & Roger MetzManor
Overall satisfaction scores went up5% from 83% to 88%! That is a greattestament to the wonderful care of our staff and the great collaboration withour families. Our goal is to reach90% satisfaction by 2010.
Priority issues for family we will beworking is: safety of personal belongings, timely updates andcommunication with family aboutresident, and quality of amenities.
New Amenity at Watkins
Cheryl is working with Merchant’s Bank to create a
for their customerswho reside at Watkins Manor.
will include services such as balancingcheck books, getting cash, or obtaining“new” money for gift giving. Please letCheryl know if you are a Merchant’sBank customer interested in
Fall Fun At Memory Care
If you would like this newsletter sent to you electronically, please visit our website at winonahealth.org and click on“News & Publications” then “E-Newsletters.”
Memory Care wasbusy in October. Our outings to the Great Pumpkin Patch and Country Kitchen werewell attended. The Halloween party wasa ghoulish time!