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MySQL Support Internals

MySQL Support Internals

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Published by Best Tech Videos
Innovation happens everywhere; MySQL drives innovation within support to serve customers better. Considered one of the best, we'll show off how MySQL Support works around the clock, around the globe. This talk could be useful for startups trying to build services for their customers and community. We'll show the tools we are using and how support engineers communicate internally with each other.
Innovation happens everywhere; MySQL drives innovation within support to serve customers better. Considered one of the best, we'll show off how MySQL Support works around the clock, around the globe. This talk could be useful for startups trying to build services for their customers and community. We'll show the tools we are using and how support engineers communicate internally with each other.

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Published by: Best Tech Videos on Apr 25, 2009
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09/28/2013

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Geert VanderkelenMySQL Senior Support Engineer Sun Microsystems
MySQL SupportInternals
 
Copyright © 2009 Sun Microsystems, Inc.
Agenda
History of MySQL Support
The Teams, The People
Subscription models
Tools
Relations
References
Future
 
Copyright © 2009 Sun Microsystems, Inc.
MySQL Support Mission Statement
Our mission is to solve customers'problems quickly, with a helpfulspirit, little administrative hassle, andgreat teamwork.
MySQL Support Beginnings
Love Thy Customer 

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