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CITIZEN’S CHARTER

i) The Aim / Purpose of this charter:

The Government is committed to translate the concept of giving to the people of Andhra Pradesh a Simple, Moral, Accountable, Reliable & Transparent

(SMART) Administration. This charter is a step in this direction. Every year, the Charter will be reviewed in the month of January , keeping in view the practical

experience gained during the previous year.

ii) Easy availability of Forms & Information

The following types of forms relating to the services of Registration and Stamps department may be obtained free of cost.

Form Whom to contact

a) Market Value Requisition form Sub-Registrar Concerned

b) Registration Input form (for Urban --do--

Property)

c) Registration Input form (for Rural --do--

Property)

d) Check-slip on presentation --do—

of Document.
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iii Our Standards

We are committed to provide speedy, transparent and quality services to the registering public. We assure that our services will be accurate, reliable and
timely.

We shall provide the following services within the time standards mentioned below:

Service Office Responsible Time limit for delivery of

Service.

a) Sale of Stamp Paper Sub-Registrars & Ex-Officio

Stamp Vendors.
upto 20 sheets 20 minutes to 30 minutes.
20 – 50 sheets
b) Registration of document Sub-Registrar. 1 hour *

* The time frame fixed is not applicable for group

registrations and on any auspicious day when there is heavy
rush of work.

Note:-

Return of registered documents will be done only after

satisfying about the remittance of Stamp Duty and
Registration Fee etc., in the designated Bank branches.
c) Issue of Market Value Sub-Registrar. 10 minutes.
Check slip.

d) Issue of certified
copies(Through CARD 30 minutes.
process) Sub-Registrar

3 working days.
Manual system for the
documents registered
manually.
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e) Reference Under Sub-Registrar
Sec.47-A of I.S.Act 5 working days

Disposal of documents
District Registrar 3 months
under Sec.47-A.
Sub-Registrar/
Disposal of Pending District Registrar/ 7 working days
documents. Deputy Inspector General.

f) Issue of E.C., Sub-Registrar’s Office 20 minutes.

g) Rectification of anomalies District Registrar Convenor 3 months.

in Market Value of the Committee on
guidelines. rectifications of anomalies.

h) Deposit, Opening or District Registrar 3 hours.

withdrawal of sealed
covers containing wills:
(i) Redressal of public Sub-Registrar / District
Registrar / Vigilance Officer / One month.
grievances.
Deputy Inspector General.

MARRIAGES:

Under Special Marriage Act
Hindu Marriage Act,
Sub-Registrar 2 hours on the day of appearance before Sub-Registrar after
expiry of 30 days from the date of issue of Notice of
intended marriage.
Sub-Registrar
2 hours on the day of appearance before Sub-Registrar
(after receipt of delay condonation orders, in case of
requirement).

Condonation of delay District Registrar 3 working days including the day of Filing of application for
condonation of delay in registration of marriage.
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SOCIETIES, FIRMS
& CHIT FUNDS

Registration of District Registrar/ 3 working days.

Chit Registrar
Society/Firm/Chit Bye law
Filing of amendments/changes/
annual list/Balance sheet
etc.,

Release of FDRs to Chit 3 working days after expiry of the stipulated time for
Fund Firms exhibition in the Notice Board.

Enquiry against Chit fund

firms on receipt of public 15 days.
complaints.

Note: 1. The time shall be counted from the time the Citizen reaches the concerned service counter.

2. The Charter is applicable only in respect of normal documents conforming to the Statute completely, under normal /
general conditions.

3. In case the Sub-Registrar could not complete the job within the specified time limit fixed in the Charter; the party(ies) should
be intimated about the expected date of completion of job and reasons for non-adherence to the time limit fixed in the Citizen
Charter.

iv) OUR AIM IS TO OFFER COURTEOUS AND HELPFUL SERVICES TO YOU

We guarantee that the registering public will be treated courteously. If you need guidance or help in filling the forms or information about rules and
regulations, please approach the “May I help you” counter set up in all the Sub-Registrar Offices for clarifications on matters relating to registration and other allied
services.

Our Website:

v) IN CASE OF DEVIATIONS FROM CITIZEN’S CHARTER

If there is any delay in the delivery of our services as committed through this charter, we want to know about it contact, or the following officers. Please help
by contacting.

Name
a) Sri S.K, Sinha , I.A.S.
b) Sri C.Tirumala Rajan
c) Sri V. Ravi Kumar,
Sri A. Subramanyam Naidu
d) Sri K.Jayarami Reddy,
Sri K. Samba Murthy,
e) Sri J.Lokanadha Reddy,
Sri C. Sundaraiah,
f) Sri B. Narasimha Murthy,
Sri D.Prashantha Kumar,
g) Kum. Sk. Ashrafunnisa
Begum,
Sri A. Giri Kumar ,
h) Sri G.Subba Raidu
Sri M.Udayabhaskara Rao,
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Designation Phone/Fax Address
Commissioner and Inspector General of 040- 23449157 H.No:1-7- 10, N.B.K. Estate,
Registration and Stamps , Golconda “X” Road, Musheerabad,
Hyderabad-500 020.
Joint Inspector General(R&S) FAC 040-23449156 H.No:1-7- 10, N.B.K. Estate,
Golconda “X” Road, Musheerabad,
Hyderabad-500 020.
I/c. Deputy Inspector General(R&S) , 0891- 2569329 H.No: 50-50-35/10,
Visakhapatnam. Seethammadhara, Visakhapatnam.–
530 016.
Vigilance Officer, Zone-I. Visakhapatnam. 0891- 2569329 H.No: 50-50-35/10,
Seethammadhara, Visakhapatnam.–
530 016.
I/c.Deputy Inspector General(R&S), Eluru. 08812 252968 H.No: 24-A-15-7,
Ashoknagar,
Eluru-2.
Vigilance Officer, Zone-II, Eluru. 08812 252968 H.No: 24-A-15-7,
Ashoknagar,
Eluru-2.
I/c. Deputy Inspector General(R&S), Guntur. 0863 2232591 D.No.3-27-13, Ravindranagar,
Guntur-6
Vigilance Officer Zone-III, Guntur. 0863 2232591 D.No.3-27-13, Ravindranagar,
Guntur-6
I/C Deputy Inspector General(R&S) Kurnool 08518- 230723 10/101, Sri Krishna Nagar, Kurnool
– 518 001.
Vigilance Officer-Zone-IV, Kurnool 08518- 230723 10/101, Sri Krishna Nagar, Kurnool
– 518 001.
I/C Deputy Inspector General(R&S),Zone –V, 0870-23449155 H.No.2/725/1-3, Sridhar Complex,
Warangal Circuit House Road, K.L.N.Reddy
Colony, Hanamkonda,
Warangal - 506 001
Vigilance Officer Zone-V, Warangal 0870-23449155 H.No.2/725/1-3, Sridhar Complex,
Circuit House Road, K.L.N.Reddy
Colony, Hanamkonda,
Warangal - 506 001
I/c Deputy Inspector General(R&S) , zone 040-23449166 6th Floor, Chandra Vihar, M.J.Road,
VI, Hyderabad Hyderabad-1.
Vigilance Officer – Zone-VI, Hyderabad. 040- 23449155 H.No:1-7- 10, N.B.K. Estate,
Golconda “X” Road, Musheerabad,
Hyderabad-500 020.
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i) Web-site Addresses:
http://igrs.ap.gov.in
www.ap.gov.in/card

vi) HOW YOU CAN HELP US

You can help to improve the quality of registration services by

1. interacting with Presiding Officers directly and giving feed back after Registration of document avoiding intermediaries.

1. Insisting on the Presiding Officers to give the reasons in writing when the document is not accepted or admitted / kept pending
or when the job is not completed within the time frame fixed in the Citizen Charter.

2. promoting transparency with true, correct declaration of facts in transactions through voluntary disclosure of the real
consideration and description of the property.

3. Personally presenting yourself as Buyer at the time of registration. (The maxim “Buyer beware!” should be borne in mind while satisfying yourself about the
“marketable title” over the property intended to be purchased.)

4. addressing the grievances forum i.e. Vigilance wing set up in each Zone to find out solution to any problems concerning Registration/EC/CCs or by way of
suggestion to improve the quality of service.
Sd/- Commissioner & Inspector General of
Regn. & Stamps, A.P., Hyderabad.

For Commissioner & I.G (R&S).

A.P. Hyderabad.