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Technical Service Management_CV Resume

Technical Service Management_CV Resume

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Published by Mike Kelley
Download this Universal Resume / CV template. No need to worry about which format to use. Start to find the job your deserve with a great CV today. Please add to favorites.
Download this Universal Resume / CV template. No need to worry about which format to use. Start to find the job your deserve with a great CV today. Please add to favorites.

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Published by: Mike Kelley on Apr 28, 2009
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05/11/2014

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 _______________________________________________________________________ 
 CV 
Ivor Gooden
Address Line 1Address Line 2Address Line 3PostcodeTelephone: (1234) 5678910. Mobile: 12345 67890. Email:Ivagooden@email.com
ECHNICAL
S
ERVICE 
M
 ANAGEMENT 
Service Management – Customer Services – I.T. – Human Resources
Possessing a passion for creating and delivering a culture of customer service excellence and developingbusiness through the use of IT, the development of personnel, managing change and implementing newprojects. Dealing with people to board level and benefiting from a highly technical background. I amnow looking for similar but challenging appointment preferably within Service Management that offersgenuine career progression.
 __________________________________________________________________________________________________________ 
A
REAS
 
OF
E
XPERTISE
Service management
Customer Service
Presentations
Strategic / roadmap planning
Staff training / development
Call control
Inventory management
Human Resources
Computer literacy
Contract management
Financial control / budgeting
Distribution
Purchasing
Team leadership
Quality Assurance
P
ROFESSIONAL
D
EVELOPMENT
 
Member
Association for Service Management (Europe)2002
ONC
Electronic Engineering1984
HNC
Microelectronics (part completion)1998
Certificate
Employment Law2002
Certificate
Supervisory Management2000
Various courses:
ISO 9002, BS7799, Fundamentals of Management, Executive Development,Management, Finance and Budgeting, Customer Service Skills, (various military courses).
P
ROFESSIONAL
E
XPERIENCE
 
AND
S
IGNIFICANT
A
CHIEVEMENTS
Sysmex UK has an international reputation as a “Centre of Excellence” and is proud to have experienced exceptional success over recent years.
I have been instrumental in building this reputation and helped the company rank as 2
nd
in terms of world market share through the success of our haematology products, and providing quality, reliabilityand excellent customer service.
S
ERVICE
O
PERATIONS
M
ANAGER 
1996 – Present
Sysmex UK Ltd., Milton Keynes
Reporting to the M.D. and responsible for the technical service department (24 staff, only 13 onappointment) including field based, workshop and administrative personnel. Liaising externally withsuppliers, NHS finance departments, contractors and customers.
Instrumental in increasing profit margins (in line with expectations) achieving departmental income of over £2 Million which comes predominantly from the sale of service contracts.
Familiar and involved with the implementation of ISO 9002 and BS7799 Quality Systems. Presentlyassessing new Service Management Systems for implementation in 2005.
Making regular presentations (including financial and performance reports) at domestic andinternational, technical and planning meetings (frequently at our European HQ in Hamburg).
Assessed and implemented a customer satisfaction survey that allowed service strategy to be set forthe next 5 years.
Established a new fully integrated service management system.
 __________________________________________________________________________________________________________ 

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