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Who does what for consumers in UK? Quick Reference Table

Who does what for consumers in UK? Quick Reference Table

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Published by Plebble.com
Plebble.com's AdviceCentre has put together a quick reference table to help you find who does what for consumers in different areas.
Plebble.com's AdviceCentre has put together a quick reference table to help you find who does what for consumers in different areas.

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Published by: Plebble.com on Apr 28, 2009
Copyright:Attribution Non-commercial

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06/15/2009

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To be used in conjunction with Plebble's Guide toWhere to go for help with consumer problems.
Issue1. Regulator2. Association/Ombudsman/ADRs3. Compensationscheme/s4. Consumer Advice5. Consumer Group
General Office of Fair Trading(OFT)British & IrishOmbudsman AssociationSmall Claims Court*Consumer Direct; CitizensAdviceConsumer FocusGeneralYour local TradingStandards departmentTrading Standards InsituteSmall Claims Court*Consumer Direct; CitizensAdviceConsumer FocusCommunications (internet,mobile, landlines)OfcomOffice of theTelecommunicationsOmbudsman(Otelo)*;Communcations& Internet ServicesAdjudication Scheme(CISAS)*Consumer DirectConsumer FocusPremium phone numbersPhonepay PlusPhonepay Plus*Phonepay Plus*Phonepay PlusConsumer FocusElectricity & GasOfgemEnergy Ombudsman*Electricity Standards oPerformance Regulations;Gas Standards of Performance*;Guaranteed Standards of Service for GasTransportation*Consumer DirectConsumer FocusWaterOfwatConsumer Council foWater*Guaranteed StandardsScheme*Consumer Council for Water Consumer Council for Water PostPostcommPostal Services RedressScheme*Postal Services RedressScheme*Consumer DirectConsumer FocusProperty (buying & letting)Office of Fair Trading(Estate Agents Register)or local Trading StandardsdepartmentNational Association of Estate Agents & RoyalInstitute of CharteredSurveyors (complaintresolution provided byEstate AgentOmbudsman); Associationfor Residential Lettings(complaint resolutionprovided by DisputeService Ltd)Consumer DirectConsumer FocusBuilding contractorslocal Trading StandardsdepartmentFederation of Master BuildersConsumer Direct

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