US Air Force: navy ig guide interviewing

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HAPTER

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ABLE OF

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ONTENTS

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VERVIEW

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NTRODUCTION

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UALITIES OF

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NTERVIEWERS

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REPARING FOR AN

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LAN

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YPE OF

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ACTORS

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SYCHOLOGICAL

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ACTORS

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ECHNIQUES

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UTLINE

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UMBER OF

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ECORDING THE

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IGHTS AND

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ESPONSIBILITIES

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ENERAL

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ONSIDERATIONS

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ENSITIVITY AND

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ONSIDERATIONS

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NTRODUCTION

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UILDING

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APPORT

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UESTIONING

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SK THE QUESTION

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ECEIVE THE ANSWER

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VALUATE THE ANSWER

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ECORD THE ANSWER

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UIDELINES

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IG Investigations Guide (OCT 04) Page 5 - 3

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This chapter examines the attributes of a good interviewer, discusses how toprepare for an interview and the elements of an Interview Plan. This chapter alsoexplains the five phases of an interview, provides interviewing techniques, andsample documents to include a Privacy Act Statement, Declaration, SwornStatement, and Results of Interview. Additionally, this chapter defines the typesof questions used during an interview, the sequencing of questions from moregeneral to specific, and basic interview guidelines. It includes a discussion oftelephone interviews and how to conclude an interview. See Appendix D forsample documents.

I

NTRODUCTION

The spoken word is usually the greatest source of investigative evidence andoften the best evidence. The primary goal of an interview is to elicit and recordinformation from the complainant, subject, and every important witness. Yourinvestigation is not complete until you have accomplished this goal.Effective interviewing is a skill that must be learned by specialized training and/orexperience. Most people learn to interview by watching others or constantpracticing. Learning the basic concepts of the proper way to conduct aninterview and practicing these methods is critical to your success as aninterviewer.

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Obtain information from the complainant, the subject, and witnesses duringtelephone interviews or in person (preferably in person). Some rules to followwhen conducting an interview are:-

Establish rapport

with the interviewee to make her/him feel comfortableand at ease.- Emphasize that you

seek only the truth.

-

Listen

attentively, evaluate the interviewee’s responses to your questionscarefully, take good notes.-

Remain objective and unemotional

throughout the interview, although

itcan be difficult if the witness is uncooperative or reluctant.

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