Description

his research is basically done to find out the training needs of the sales people in the retail industry and how they are being fulfilled. The retail industry in our country is at boom and getting organized day by day, the demands of customers are not just great products but also great shopping experience and to make this possible a retail outlet should have well trained sales people. This study is made to know how well the sales people of retail industry in INDIA are trained to meet the customer expectations and global standards. The retail sales people demonstrate how items work and explain details of items to customers; they give information about various models, colors, and brands of an item. Sometimes they give special information about very expensive or complex items. They help customers to find items in the store, they try to convince customers to buy those items. Retail sales people compute the amount of the total sale and received cash, cheque or credit card payments. Sales people also handle returns or exchanges of items.