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CREATING A BETTERCREATING A BETTERPLACE TO WORKPLACE TO WORK
REDUCING WORKPLACE STRESS &REDUCING WORKPLACE STRESS &AGGRESSION TO INCREASE INDIVIDUAL &AGGRESSION TO INCREASE INDIVIDUAL &ORGANIZATIONAL PERFORMANCEORGANIZATIONAL PERFORMANCE
A COLLABORATIVE ACTION PROJECT BETWEENA COLLABORATIVE ACTION PROJECT BETWEENU. S. DEPARTMENT OF VETERANS AFFAIRSU. S. DEPARTMENT OF VETERANS AFFAIRSFAIRLEIGH DICKINSON UNIVERSITYFAIRLEIGH DICKINSON UNIVERSITYSTATE UNIVERSITY OF NY AT NEW PALTZSTATE UNIVERSITY OF NY AT NEW PALTZWAYNE STATE UNIVERSITYWAYNE STATE UNIVERSITYCOLUMBIA UNIVERSITYCOLUMBIA UNIVERSITY
 
WHAT WE HOPE TO LEARNWHAT WE HOPE TO LEARN
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HOW DOES WORKPLACE STRESS ANDHOW DOES WORKPLACE STRESS ANDAGGRESSION AFFECT EMPLOYEEAGGRESSION AFFECT EMPLOYEESATISFACTION?SATISFACTION?
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HOW DOES WORKPLACE STRESS ANDHOW DOES WORKPLACE STRESS ANDAGGRESSION AFFECT THE QUALITY, COSTSAGGRESSION AFFECT THE QUALITY, COSTSOF SERVICES IN VA?OF SERVICES IN VA?
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HOW DOES WORKPLACE STRESS ANDHOW DOES WORKPLACE STRESS ANDAGGRESSION AFFECT THE SATISFACTIONAGGRESSION AFFECT THE SATISFACTIONVETERANS HOLD ABOUT THE SERVICESVETERANS HOLD ABOUT THE SERVICESTHEY RECEIVE?THEY RECEIVE?
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HOW CAN ACTION INQUIRY PROMOTE AHOW CAN ACTION INQUIRY PROMOTE ALEARNING CULTURE IN VA?LEARNING CULTURE IN VA?
 
TO CREATE A BETTER PLACETO CREATE A BETTER PLACETO WORK, WE HOPE TO …TO WORK, WE HOPE TO …
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DESIGN & IMPLEMENT PROGRAMS, POLICIES &DESIGN & IMPLEMENT PROGRAMS, POLICIES &PROCEDURES TO REDUCE STRESS &PROCEDURES TO REDUCE STRESS &AGGRESSIONAGGRESSION
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IMPROVE INDIVIDUAL SATISFACTION &IMPROVE INDIVIDUAL SATISFACTION &PERFORMANCEPERFORMANCE
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LEARN WHAT WORKS & SHARE THATLEARN WHAT WORKS & SHARE THATKNOWLEDGEKNOWLEDGE
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TEACH NEW METHODS FOR FUTURE USETEACH NEW METHODS FOR FUTURE USE
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