Project Name Master Issues Log

Tracking #

Issue Description

Status (Open Escalated Closed)

Current Status Date

Current Status Comment

Issue Reported Date

Issue Reported by

Issue Owner (Resource Name)

Assigned Team

Date Assigned

Issue # X-ref (related issue)

Escalated To

Escalation Date

Resolution Due Date

Impact to Project (if not resolved by resolution due date)

Change Request # XRef (if applicable)

Resolution (document reference)

Actual Resolution Date

Last Revised:

Project Name Open Issues Log

Project Name Master Issues Log

Tracking #

Issue Description

Status (Open Escalated Closed)

Current Status Date

Current Status Comment

Issue Reported Date

Issue Reported by

Issue Owner (Resource Name)

Assigned Team

Date Assigned

Issue # X-ref (related issue)

Escalated To

Escalation Date

Resolution Due Date

Impact to Project (if not resolved by resolution due date)

Change Request # XRef (if applicable)

Resolution (document reference)

Actual Resolution Date

Last Revised:

Project Name Closed Issues Log

CSU/SCO 21st Century Payroll Project Issues Escalation Flow

Issue Identification

COMMUNICATION COMMUNICATION Policies and Business Requirements Advisory Policies and Business Requirements Advisory CSU HR, Payroll, Benefits Management and Staff, System-wide HR, CMS, Academic Vice
CSU HR, Payroll, Benefits Management and Staff, System-wide HR, CMS, Academic Presidents, CABO, Financial Officers, Campus User Groups, Project Directors, Campus IT, Vice SCO Presidents, CABO, Financial Officers, Campus User Groups, Project Directors, Campus IT, SCO

Development and Deployment Team

CMS
SOSS, HOSS

OR
Resolve

Escalate to Project Management Team

Issue Escalation/ Identification

Project Management Team

Escalation Levels

OR
Resolve

Escalate to Project Leadership

Issue Escalation

Project Co-Leadership CMS System-wide HR

INPUT Policies and Business INPUT Requirements Advisory Policies and Business Requirements Advisory CSU HR, Payroll, Benefits Management and Staff, System-wide HR, CMS, Academic Vice Presidents,
CSU HR, Payroll, Benefits Management and Staff, System-wide HR, CMS, Academic CABO, Financial Officers, Campus User Groups, Project Directors, Campus IT, Vice SCOPresidents, CABO, Financial Officers, Campus User Groups, Project Directors, Campus IT, SCO

Resolve

CMS
SOSS, HOSS

Last Revised:08/24/06