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Sustainable Workstyles andAmbient Intelligence
Jesse MARSH
 
 Atelier Studio Associato, Via XX Settembre 70, Palermo, 90141, ItalyTel/Fax: +39-091-6253378, Email: info@atelier.it 
Abstract:
Broad-reaching technology paradigms such as Ambient Intelligencerequire us to envision future social, organisational and cultural impacts in order tosteer development in the direction of sustainability. To this end, workstyle scenarios,as compared to script-based or modelling approaches, better highlight the contrastinglifestyle implications that could result from current trends.Four such scenarios are developed for Ambient Intelligence, in relation to different possibilities for the organisation of knowledge (centralised vs decentralised) andtime awareness (
kronos
vs
kairos
).Of the four, the “Slow Business” workstyle appears to be the most sustainable, andthere are already indications of its emergence among micro-firms. Finally, itsimplications for the development of Ambient Intelligence are explored in relation tothe three main components: ubiquity, personalisation and intelligence.
1. Introduction
As Information Society Technologies become ever more pervasive they both enable and provoke deep transformations in our social structures: the way we work, the way wecommunicate, the way services are managed and delivered, etc. It is of critical importancefor business and policy decision-makers to be able to create images of the futures that canresult from these changes in order to guide their actions. In addition, consensus on believable futures provides the main rationale for short-term decisions that purport to steer events in those desired directions.Once-futuristic metaphors such as the “distance university”, the “information highway”or “virtual organisations” have had an important role in driving organisational innovation todate, since they have given people models to refer to – a sense of direction – when makingimmediate technology adoption choices. To some degree, the concept of “AmbientIntelligence” itself defined as the convergence of ubiquitous computing, intelligentsystems and context awareness – carries this approach forward: according to a recent publication, the term “can be considered a landmark for giving direction to ITC researchover the coming five-ten years.” [1]There are a range of approaches to scenario building, each tuned to different purposes.Broad reaching foresight exercises aim to help policy makers develop long term globalstrategies.[2] In other cases, negative trends are extrapolated into the future to generate public support for remedial action.[3] In the industrial sector, screenplay-like descriptionsof technology usage can be useful to develop coherent functional specifications or defineresearch agendas.Recent efforts to describe Ambient Intelligence often rely on such “day in the life”scenarios, for example in a “home of the future”.[4] While they help us picture the type of situations that may be enabled by Ambient Intelligence, and may highlight concerns thatneed to be addressed, they lack the central drive of the “broad picture” policy scenarios:evaluating options. Put simply: are there different directions that Ambient Intelligencecould take, and is one better than the other? Can Ambient Intelligence contribute tosustainable development or will it lead to increased consumption and inequity?
 
2. Objectives and Method
The objective of this paper is to explore Ambient Intelligence from the “lifestyle” and“workstyle” perspectives, placing the emphasis on broad patterns of behaviours and their consequences for our economic, social, cultural and environmental systems. It provides a preliminary definition of contrasting Ambient Intelligence based workstyles that highlightimplications for sustainable development: desirable and undesirable futures that couldequally result from current trends.The method builds on an analysis of current scenario-building work in both the arenasof Ambient Intelligence and that of the link between IST and sustainable development, asthe baseline for focusing on the lifestyle and workstyle concepts. Two aspects affecting the potential evolution of workstyles – time and knowledge – are then analysed in relation tothe possibilities opened up by Ambient Intelligence.Four scenarios generated by variations on these two aspects are briefly described, andone – “Slow Business” – is analysed as the outcome probably closest to the objective of sustainability. The likelihood of its emergence is then investigated in the context of, inter alia, trends identified in micro-firm networks adopting broadband and illustrative casestudies. Finally, implications for future development work are suggested as a way to ensurethe successful development of sustainable workstyles.
3. State of the Art
3.1 – The ISTAG Scenarios
One of the more influential studies in developing the vision of Ambient Intelligence is thatcommissioned by the IST Advisory Group and published by the IPTS in February 2001.[5]The analysis develops four screenplay scenarios: “Maria the Road Warrior”, “Dimitrios andthe Digital Me”, “Carmen: Traffic, Sustainability and Commerce” and “Annette andSolomon in the Ambient for Social Learning”. For each, socio-political factors, businessand industrial models and technology requirements are described in order to highlight themain implications for research in the 6
th
Framework Program.These scenarios are indeed compelling and thought-provoking: Dimitrios’s D-Meengages in phone conversations with his wife while he is sipping coffee with a colleague atwork, and Annette’s ambient welcomes Solomon by asking for the name of another ambientthat ‘knows’ his learning needs. The study’s discussion of socio-political implications oftenidentifies social issues that will require attention; privacy, security and trust are the mainconcerns, but sustainability aspects are also accounted for, especially with Carmen’s sharedtransport service.In the context of this paper, however, the drawback of the ISTAG study is in theapparent inevitability of the scenarios. Although their purpose is to identify areas for technology research, the impression is that this is what the future will bring us and if wedon’t like it our only option is to hit the “off-switch”.
3.2 – The IS-SD Research Strand 
A strand of research with a more problematic, policy-option approach takes the broad viewof the relationship between the Information Society and Sustainable Development (IS-SD).Initiated in 1994 with a report from a DG XIII Working Circle [6], this work exploredconceptual frameworks for the IS-SD link through a series of Guidelines issued by theGAD Concertation Chain in the ACTS Program.[7]These concepts were then operationalised through a series of initiatives. While the ASIS project built towards a high-level “Alliance for a Sustainable Information Society[8] the
 
ISIAS initiative [9] established local workgroups to define sustainable Information Societyvisions for their region. The large-scale TERRA 2000 project [10] developed analytical“scenarios and models of present and future developments in order to support policy debateand decision aimed ultimately at optimising the contribution of Information SocietyTechnologies to Sustainable Development.”While these efforts clarified important policy choices to be made at the regional,European and global levels, they take a “broad picture” stance that is difficult to relate tothe Ambient Intelligence concept, which “places the user, i.e. the human being, at the centreof the future development of the knowledge-based society.”A step in this direction was instead taken in the ASSIST project [11], which developedthe concept of “immaterialisation of consumption” as a key area where IST can make asubstantial contribution (perhaps the only real one) to reducing resource use. The argumentis that even a substantial decrease in consumption through more efficient product life cyclesor transport schemes (as in the ISTAG Carmen scenario) will only lead to incrementalenvironmental benefits. Immaterialisation, as with for example downloading an MP3 filefor listening to music on an existing computer, instead causes a “switch moment drop” tozero material use.
3.3 – Lifestyles and Workstyles
As in the case of MP3, it soon becomes clear that the shift towards immaterialisation ismore a question of patterns of individual behaviour than one of global agreements, of consumption more than production. Yet, as the Oslo Declaration on SustainableConsumption [9] states:
“Efforts to develop consumption systems that are markedly more efficient and effective arestill largely unknown and to date there have been few practical steps toward realizing their implementation… this heretofore neglected dimension still requires comprehensiveinvestigation. Such research must systematically integrate efforts to promote improvementsin quality of life, to distinguish long-term structural trends in consumption patterns, and toidentify the social mechanisms and cultural aspects of consumer behavior and householddecision making.”
One could argue that on the contrary there has been almost too much research on“cultural aspects of consumer behavior and household decision makingin the fieldmarketing and product-oriented lifestyle studies. The aim here has not traditionally been tosave the planet but to sell products and services, and lifestyle marketing has gained a stronggrip on defining the value systems of current generations, to the chagrin of writers such as Naomi Klein [13].Returning to the sphere of IST-induced innovation, the above-mentioned ASSIST project carried out an analysis of why i-mode was so successful compared to the WAP platform launched in Europe at about the same time:
“DoCoMo plus i-mode (and the thousands of services and companies included in it) makean Integrated Lifestyle Package. The driver is 'a fun experience' that is, a wholly immaterialoutcome. How they achieved success was by taking a Total Lifestyle Approach.”
The danger with this analysis is that it tends to view a group or individual exclusively interms of consumption, as a carry-on effect of its marketing origin. We can balance thisview, and in addition get closer to the target world of much of the IST program, if weconsider lifestyles and “workstyles” as complementary concepts. While this latter is also amuch abused term, a sound definition is put forth by Eberhard Wenzel in his work on healthat the workplace [14]:
By
individual workstyles
, I refer to the occupational and organizational patterns of behavior and action of a person, by which normative expectations regarding workplace- and
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