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Beating The Y at Its Own Game
 
By publicizing its own charitable largesse, theNewtown Athletic Club has gotten the Y to go awayBy Patricia Amend December 2002
 Jim Worthington, the owner of the Newtown Athletic Club (NAC) in Newtown, Pennsylvania, has always acted as agood corporate citizen’ but quietly, without publicity. He makes his club available to charitable groups, donates moneyto worthy causes, and contributes both his own and his staff’s time to local organizations.He’s done so year after year, because he believed in what he was doing, and without expecting anything in return,not even public acknowledgment. ‘We’ve invested in the local community, without fanfare, because we believe it’s the right thing to do,’ he explainssimply, as though every businessperson in the world holds similar beliefs. In the same way, Worthington hasrevamped and expanded his club and its offerings over the years to meet the community’s constantly evolving needs.When it opened in 1978, NAC was an 11-court, 15,000-square-foot racquetball facility, but today, it’s an impressive,100,000-square-foot multipurpose venue with approximately 4,000 memberships, more than half of them forfamilies, representing some 12,000 people.Even though Newtown Township is considered an affluent area, Worthington has always been aware of the fact thatsome residents can’t afford a membership: $79 per month for individuals, $145 for families
(ed. 2002)
and so, againwithout thinking about either ROI or gratitude, he’s addressed that need as well. ‘We’ve had an informal financialassistance program in place for quite some time now,’ he indicates. ‘Generally, we don’t turn anyone away if theycan’t afford our dues, or have lost their job, or are experiencing some other type of financial hardship. ‘This club is very much like a community center,’ he explains, ‘and it’s been that way ever since we began expandingin 1981. We originally catered to the singles market, but, as the baby boomers grew older, got married, and beganhaving children, we thought it was crucial that we create programs and environments for families and their offspring,including a 34,000-square-foot children’s wing. We were one of the first clubs in the country to allocate that muchspace to youth programming. ‘Today,’ he points out, ‘we offer hundreds of programs for kids, and, with the exception of the swim lessons, don’tassess extra fees for any of them. Everything’s included in the dues.’ 
Be aware of YMCA plans
Running his business professionally, and responding to the community’s needsgenerously, Worthington was understandably taken aback last year when the town government proposed giving landto the YMCA to build a facility nearby. ‘In October, at a town supervisor’s meeting, the person who’s now thechairman of the board of supervisors announced that it had invited the Y to consider building a facility in Newtown,’ recalls Linda Mitchell, NAC’s director of public relations, marketing, and charitable giving. ‘The idea came in throughthe back door’ it wasn’t even on the agenda’ and everyone was talking about it as though it were a wonderful thing. ‘We were stunned,’ says Worthington. ‘They actually proposed giving 15-20 acres of land to the Y for free, or leasingthe ground to them for $1 a year for 99 years. ‘Worthington decided that it was time to speak up’ loudly, forcibly: tobegin talking not only about the many reasons that NAC opposed the proposal, but also about the many virtues andreal value that NAC conferred on Newtown. NAC’s social conscience, commitment, and impact on the communitywould remain unsung secrets no longer. Worthington intended to share his club’s history of good deeds withresidents, members, the media, local businesspeople, town supervisors, and even the governor.
Mount an opposition
 Following the disturbing, landmark meeting, Worthington and Mitchell decided to enlist as many allies as possible.
 
One of the first steps they took was to contact other companies in the area, e.g., other clubs, childcare centers,daycare providers, and dance, gymnastics, and martial arts studios’ that might be affected by the opening of a new Y.They then formed the Newtown Community Center Alliance (NCCA), a coalition of individuals, local leaders, andbusinesses that opposed the Y initiative for a number of reasons, and that proposed an alternative solution of its ownfor Newtown’s growing recreational needs.NCCA’s list of disputed issues included: the giving of township-owned land to the Y; the unfair competition that thenew Y would pose; its proposed location (next to the largest residential development in the township and across thestreet from an elementary school); and the fact that Newtown was already being well-served by the private sector,e.g., 16 clubs within a seven-mile radius, as well as by the Township Recreation Department. NCCA suggested that,rather than endowing a Y, the township raise funds to build and operate a community center for teens and seniors,which could also be used for community events, but wouldn’t have a fitness component. (blog editor highlighted)
Promote your community service
 While making the broad philosophical and financial arguments against the Y, Worthington was also intense aboutmaking the case for NAC. ‘Some of the town supervisors had suggested that the Y was more community minded thanwe were,’ he says, ‘but, in fact, four out of the five of them hadn’t been into our club during its 25-year existence. Sowe gave them a tour, and talked about the services that we provide to the community, such as our teen program,which has won a national award.’ Worthington was also candid about what NAC contributed to the township. ‘Last year, for instance,’ he points out, ‘wegave over $2 million in cash, goods, and services to more than 600 different organizations.’ In response to the chargethat private clubs, such as NAC, were upscale and prohibitively expensive, Worthington noted that, when all of thefees were accounted for, a one-year membership for a family of five at NAC ($2,193) actually cost less than one at aY in a nearby town ($2,497).’ Although the YMCA’s ability to undercut the market is still a significant problem ‘incertain communities, the Y is not always the least expensive option nor are they providing the most financialassistance,’ said Kevin Buckley, IHRSA’s government relations manager. ‘Industry research indicates that tax-payinghealth clubs have virtually the same percentage of members with household incomes of less than $25,000, as tax-exempt clubs,’ he added. ‘This is also true for households with incomes of $50,000 and greater.’ Worthington alsotook a small, but significant step, formalizing NAC’s financial assistance program, and, in so doing, eliminated one of the principal distinctions’i.e., the ‘charitable’ mission’between what NAC was already doing and what the Y said itwould do. ‘The Y acted as though our program didn’t exist,’ says Worthington, ‘and, when we told the townsupervisors that we’d been providing financial assistance to people for years, they were incredulous.’Taking theargument one step further, Worthington obtained a copy of the financial assistance program utilized by the nearest Y,and discovered that there were some applicants who didn’t qualify. ‘I learned about one woman, with five children,whose husband earned $18,000 a year, who wasn’t granted assistance,’ he remembers. ‘I told her to come to ourclub. Our program is less stringent than the one offered by the Y in that community, which is less affluent than ourown,’ he observes. ‘Hundreds of people have applied for assistance here, and, when we tour prospects, we routinelytell them about this option. While NAC’s program has established guidelines, it’s quite flexible. To instill a sense of ownership and pride in participants, and permit NAC to assist as many people as possible, most of the candidates arerequested to pay the ‘affordable’ part of their membership (the exact amount is based on a sliding scale andindividual circumstances). They’re asked to submit a financial assistance application, along with their 1040 and W-2forms for the prior year, current pay stubs, and a completed household income and expense form. The requests arereviewed semimonthly by NAC’s financial assistance review committee, which consists of the club’s owners, generalmanager, general counsel, and director of charitable giving.
Reap the rewards
 Worthington made use of every avenue and platform available, pleading the fair-competition case in person, and bytelephone, mail, and e-mail. He put the clear, unambiguous facts before the board of supervisors, the Newtownchamber of commerce, and the local business association. ‘We’re a $7-million-a-year business with 300 employees,and pay $300,000 a year in taxes,’ he says. ‘A new Y could conceivably reduce our gross revenues by 7%-10% and, if we were to drop below the $6-million level that would wipe out our profits.’ NAC initiated a letter-writing campaign toeducate town supervisors, local business organizations, and the Y’s board of directors and steering committee, andWorthington and Mitchell contacted local newspapers to discuss the controversy. The following month, in April, the Yreported that an initial phone survey had revealed a positive interest in the proposed facility, but said that it wanted
 
to conduct an additional $50,000 follow-up investigation, this on top of the $30,000 it had already spent and soliciteddonations for the new research. Since then, however, it has been virtually silent on the subject of the new Y. Thethreat, all appearances suggest, may have withered, evaporated, disappeared in the face of Worthington’s, NAC’s,and growing public opposition. The Y hasn’t made any statements since last spring, when it announced the results of its survey, but we still attend the town supervisor, business development council, and chamber meetings, reportsMitchell. ‘We’re also keeping a watchful eye on township officials, and, whenever appropriate, we discuss the issue inorder to strengthen and solidify our base of support We’re not convinced that the Y has completely dropped this idea,but we’re 99% sure that the township won’t give away the land that, in itself, is a major triumph. Every club ownerneeds to be vigilant and prepared, concludes Mitchell, ‘because nonprofit competition is a major issue in this industry’ I think it’s essential that clubs provide strong community outreach programs, but it’s equally important that theypromote and publicize what they do aggressively. Don’t make the mistake of being, as we were, a quiet giver.’ Patricia Amend is a contributing editor for CBI.***
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